All reviews for Professional Irrigation Systems

No experience

This company values the relationship they have with their customers. Their customer service representative and service technician were great!

Mark Walters visited our house yesterday to work on some heads and make plans for expansion of our system. What a great guy and technician.

Been with Water Tech for about 18 months after switching from a local competitor. Water Tech is where it's at. And Bryson is the man. Feel very comfortable with Water Tech. Great customer service too.

We bought a house with a system installed by another local company, but which had poor service reviews. I went with pro irrigation, and David, the technician, was able to answer all of my questions, teach me how to run the system, and troubleshoot one zone that wasn't turning on free of charge.

First time using Professional Irrigation Systems for Winter Blowout. Customer Service over the phone was pleasant and I like the follow up emails with details regarding my service. Technician was early for the appointment. No waiting around which was great for my schedule. Very happy I called them for our sprinkler service

Kyle Broniec - Professional Irrigation Systems

I am writing to commend Kyle Broniec for his exceptional service and technical expertise. Kyle’s ability to diagnose and resolve a persistent issue in less than an hour, which had stumped several other technicians, is a testament to his remarkable technical ability and thoroughness. His tenacity in addressing the problem with such efficiency is truly impressive.

Moreover, Kyle’s pleasant demeanor and customer-focused attitude made the entire experience incredibly positive. He was professional, approachable, and clearly dedicated to providing the best possible service. Because of his outstanding performance, I would like to exclusively request Kyle’s services for any future needs.

Thank you, Kyle, for your outstanding work. You have set a high standard for excellence, and I am extremely grateful for your assistance.

We had Angel out today to check our system and ready it for the summer. He did a great job and was so professional and answered all my worrying questions so politely. I hope we have him back again because he was one of the best we've had check our system from Pro Outdoors/ Pro Irrigation.

This review is speaking purely to lack of response and concern to issues that we are having with our system less than one year after having it installed in the fall of 2022. The rotors in one area are spraying constantly (minimum of 3 hours watering time if we want the other areas of the yard to get sprinkled). We called hoping to have the issue addressed quickly since they had just come out for yearly maintenance and system turn on and the technician said he had fixed the issue he found with those heads. NO SUCH LUCK! We have been told TWO WEEKS is the absolute soonest anyone can come, in the meantime to go buy sprinklers to manually water the grass, and just keep the back flow valve turned off to prevent the water from free flowing. It makes a person really glad to have spent around $8000 on a sprinkler system only to be told to go manually water the lawn and we’ll get to you as soon as we can. Guess I’m off to by sprinklers that will (fingers crossed ) be of no use to me in 2 weeks. I’ll keep you updated as things go.

Update: After posting this review I received a call from the main office on the 26th and a technician was able to come out the same day. Jorge was our technician that day and he was a Godsend and deserves 5 stars on his own for his knowledge and dedication in getting our system up and running. He ended up correcting several issues that he found and everything was running great when he left. I’m so grateful not to be losing sleep, literally and figuratively, over our water system anymore, especially since we have a new baby and we don’t get to sleep much already. After still getting up to monitor it over Labor Day weekend I think the system is good to go as it has been continuing to turn on and off as it should in all the zones. Anyway, Jorge, you are a shining star and have our thanks!

Very difficult customer experience. Tried to set up an appointment today, as the home we bought had them previously.
1. Service Charge of $75 just to come to my home.
2. Wanted Credit Card information to even book the appointment.
3. Couldn't see me for over a week.

Maybe this is normal, but this is not what I want from a company. I will keep looking. It's worth asking if this is the initial customer experience you are trying to achieve.

I called to get an estimate to replace a backflow shut off valve that had blown out over the winter. They were courteous and professional but their estimate was literally 2.5 times higher than estimates from three others. I could be wrong but I'm guessing our Town & Country location led to the ridiculous bid, since this was the only company that asked for my address before providing the estimate.