All reviews for Interface Systems

They installed a top notch security system in my business and I can control it from my phone. A+ service for sure!

Haven't been able to use my system for months because they can't get it fixed, and customer service is appallingly bad. They put you on endless hold and then transfer you to people who relentlessly read from the script, thank you for providing information, feel your pain, yet are unable to do anything to solve a problem. Can't wait until my service contract is up so I can fire them.

sensors brake NR not repaired, communication poor, low availability, I'm sorry to say a textbook example of poor customer service

placed​ a system on test for inspections, and they said that they would and an hour later fire department showed up.This is the worst company, even the monitoring lady on the phone was rude after I called back and hung up on me, do NOT use them

you have to be a idiot or a fool to hire this company for anything.
they have a road rage driver who ran me off the road photo below.
called the company and it fell on deaf ears, judging by other reviews this bs company has a 1.7 star that alone should speak of their quality of a company . spoke to a diane dickson rep of their company. no response at all on follow up.

please do not use this company unless all you want is bs.

service is still bad and no help from this company when you call them for help. I have been waiting for two months for them to fix an issue on a brand new system.

Do not use this company. Terrible customer service and sales responses. U r making a terrible mistake using this company!

One star is one more than I should give. Horrible customer service. After 15+ years, wanted to change as they are charging 300+ for upgrade. They say year to year contract and I have to pay for the rest of the year. Never got an email from them.

STAY AWAY FROM THIS COMPANY.

Horrible customer service. I would give a zero if I could. Called in to set the alarm on test mode to perform some work. I was transferred between five different people who kept asking me to call in to a different phone number. I asked to speak to a supervisor and was put on hold for twenty minutes and then transferred back to the automated menu. Not sure why the customer service is so very poor. Definitely one of the worst business experiences for me.

Business service left monitored for 2 YEARS but still billing us.

We had a power outage last night and this morning the interface had a trouble code. We called to get a service technician out here. He told me "We haven't been receiving a signal from your box for two years" and that we needed to be upgraded. Then why the heck did they not send a service person out or even call us to get the system that they're billing us for? This apparently had been going on for over two years!

They claimed that they sent a letter, we never received one. We even had them out here august 2018 and they swapped out some equipment so one would assume that they fixed any issue, but apparently not. The tech on the phone said there had been no signal from our equipment since January 2018.

Called customer service again to cancel our service. She said she wants to keep our business and would escalate the problem to her supervisor and they would call me in 24-48 hrs. Yet another TWO days that our security service is not going to be monitored!

I either want it cancelled or I want to be credited for the TWO YEARS that we paid for yet had no service. NO other options will be afforded them at this point.

IF they make this right and upgrade our equipment AND give us TWO YEARS pre-paid then I'll stay with them (since I already paid for it) else I'll just go with ADT.

Interface Security deserves ZERO STARS!!!! STAY CLEAR!!! We sold our home and moved. Interface Security CONTINUES to charge us even though we have gone thru their Cancellation of Service!! We have been loyal customers since 1998. Last year due to drop outs from Verizon/Frontier land line -- we were forced by Interface to use cellular service. Then Interface demanded that they had to install cell site equipment in our home. In this process, they told us (due to new equipment) they demanded a new contract -- which binds us even though we have sold and moved!!! We are retired and on limited income, and a VET too!! BAD BAD SERVICE ALL AROUND!!!!! Yes -- we have tried to explain to Interface. They REFUSE to listen. So now, we are paying for a monthly service that is INACTIVE!!!!!

DO NOT USE THIS COMPANY! They deserve negative stars. Horrible customer service, unfriendly, and has no desire to help. They'll pass you around from one department to the other only to tell you that you'll have to pay more money or they won't help. Longest contract of my life! Cannot wait to get out.

I would give 0 stars if I could. I am a residential customer. It's nearly impossible to get a live person on the phone and they don't return messages. I did get customer service but it was very unprofessional and down right rude.

This company sucks. No customer service but always try to charge extra. I have experienced so many problems with the system. Every time I have a problem, I have to stay on the phone over 1-2 hours. Most of the time, those calls became wasted and have to call them again!! I tried to cancel this service but because I signed the contract for 2-years, I have to pay termination fee, they told me. If I knew this company is this BAD, I wouldn't even think of getting this service to begin with.

DO NOT DEAL WITH THIS COMPANY.

DON'T GET SERVICE FROM THIS COMPANY!

I'd give 0 stars as well if I could. Every time I call I'm on hold for at least 30min. Then the tech never apologizes for me being on hold for sol long. A business I was helping was down for 3 days and they didn't even send a tech out right away.

I left two requests online and no response. There was only 1 time a person called me back - that's because I called for support and they said they would get back to me.

In total I've probably spent over 3 hours on hold on four calls. That's just ridiculous.

I would give 0 stars if I could. This is absolutely the worst, most unprofessional company our business has ever dealt with! They call weekly about testing our security and scheduling a test. Every time they come to test the system they set off the alarms for 10+ minutes. They have issued our company 2 tickets within 2 months for $200 each for "False alarms" which should be no issue since they come and test the system quite often. They did not contact ANYONE before calling the police for a "false alarm" when they have 5 numbers on file for us and are supposed to contact us prior to any report to the police. They must have a deal with them. Then when speaking with customer service about the tickets, all agents were very rude and condescending, and I sat on the phone for 1 1/2 hours each time getting the run around. After two months I finally got ahold of a supervisor who insisted this was going to be taken care of. Again, she never got back to me. We recently received an invoice for $200 for a technician to come out, and we didn't even authorize or request a technician. He just showed up, like the last time, and set our alarms off after telling him REPEATEDLY we have clients and meetings going on and the alarms were on for 5+ minutes! Again, I am trying to call about the invoice and the customer service agents are rude, snarky, and I have been on the phone for an hour now and still have not spoke with someone. Over the past 4 months I have left over 15 messages and NO ONE has called me back! This business should definitely go out of business and soon! We will not be using this company any longer.