All reviews for Goodwin Tucker Group

Brian Hickman was in our facility for a couple projects. He does an amazing job. There is no one I trust more to ensure our equipment is fixed right. Thanks Brian.
Jon

Brian knows what he’s doing when he comes in. I know things are gonna get fixed. Great job. He fixes all of our stuff appliances anything?

Brian Hickman always does an amazing job for me and explains what he finds wrong so that I understand.

Friendly.

They were unable to help with request and no suggestions

Using this company for the first time and it’s been an absolutely horrible experience. I’d talked to the tech previously about issues and he assured me he knew what the problems were and would order parts for it. Shows up 2 weeks later and doesn’t fix anything. Spends maybe 30-45 min with me, says he needs parts. I asked him if he can ship the parts directly to me and I will take a stab at fixing it before calling him back cause I didn’t want to wait that long nor pay another $400 deposit to get him there. So I get the parts and fix the machines myself. Now I’m being charged over $3000 for this. $900 some for mileage and drive time. Yes, it’s a 4 hour trip but hell if I’d known the trip alone was going to cost $900+ I would’ve looked elsewhere. I’ve never been charged for mileage and time! Also the invoices are confusing, it appears I’ve been charged twice for the same part even tho the prices are different. But I got a gas valve for the flat top and that’s listed twice on two different invoices. I’ve called the company 3 times and left voicemails to try and get this cleared up. I’m starting to think they have my number listed. I’m cancelling my card that I gave them cause it feels more like a scam than a business transaction.

There's a reason they are rated so low. Avoid at all costs

Do not use! Very unethical, They will try to make you fix things that are not broke.

They are poor at diagnosis and just throw parts at it. The labor rates are just too high and I’m sure the lowly tech gets very little

Horrible communication, way overpriced and clueless technicians. I do not recommend.

Wow, can't believe they are able to stay in business with customer service that horrible. It must be nice to be them that they don't need business bad enough to be polite and helpful.

TERRIBLE!!!!!!!!!!!! Customer service! DO NOT EVER USE THIS COMAPY!!! I called them trying to sub them out for service. Everyone I talked to was rude. They must not like money! This place is a joke! too bad there isn't a half a star option. I Hope one day you need to call me for something service related!! I am going laugh in your face!

GoodWin tucker use to be good service and hornest. Now its Corpoerate, ask for your credit card first ,next email you to sign, then tell you they are out about a week.
Are you kiding me? Whe restaurant need service, they need it now. and when did the company affraid customers not paying them. where are the trust? Disappointment for me, will not recomend to anyone

Absolutely the worst company I have ever had to deal with I waited 3 months to fix my freezer. I had my part overnighted and still had to wait 3 weeks to get someone made several appointments and they just never showed up no call no reason. Their customer service was terrible never helpfull but always rude if you want something fixed do not call Goodwin Tucker!!!

We do not recommend this company. We made them understand the situation. 3 weeks out, nothing fixed nor looked at. They’d set schedules they never make. Communication is horrible. Save yourself the trouble, especially if you are relying on your equipment for your business.