All reviews for Quality Cleaning Services

Wow! What service! Amazing results, I would definitely recommend them to everyone!

Hands down the best cleaning service I have used. Very thorough, on-time, and friendly. Highly Recommend!

Finally a cleaning company that I can trust. Ana made sure that everything was clean at the highest standard. Highly recommended.

No es buena esta compañía de limpieza luego su personal no tiene presentación

Unprofessional business and personnel. Booked Cleaning services week in advance. On cleaning day, No one showed up. we called several times, after leaving few messages, Ana answered the call and when I asked her about scheduled appointment for cleaning, she hung up. Very Unprofessional!!! Stay away from this business.

Don't use this service! They start out great, but it doesn't end that way.

The service was terminated, and my key has not been returned, even after multiple attempts to get it. I left several voice mails and sent text asking Ana to return our house key. She has chosen to ignore our requests and has yet to respond. Ana still has our key.

My biggest complaint is two "no-shows". The first time a cleaning date was missed, we put it behind us. But the second time it was missed, we weren't so forgiving due to the circumstances.

We were scheduled for May 3, 2018 at 11:00AM. At 1PM, they still didn't show. My husband called Ana and sent her a text, she replied saying sorry, they are running late and would be at our home around 1:30PM. I would have thought she would have notified us long before we made contact. At 2:00PM, they still weren't here. My husband sent another text, and Ana's reply was that she was "personally" on her way, and would be meeting the cleaning team at our home. She stated she was about 15 minutes away. At 4PM, Ana and the team still had not arrived. I called Ana after my work day, and she did not answer. I sent a couple text, still no reply. At 9PM, I called and advised if they didn't show on May 4, 2018, that we would discontinue the service. On May 4th, 2018, Ana didn't call, text, or show up for the cleaning.

There's more. I requested a certain cleaning team to visit each time. Ana agreed, but that NEVER happened. In addition, during one of the last visits, they broke a figure of an angel that was a keepsake from my deceased Grandmother. They didn't even have the decency to leave a note of apology, text, or call.

In summary, this service doesn't show in a timely manner, missed two dates, broke a figure, and overlooked cleaning our laundry room several times. They agree to do certain things but do not follow through. Don't hire Quality Cleaning Services.

We made a huge mistake, hiring Ana Marlene Rivera Quality Cleaning Services! We needed our newly built custom home clean ASAP so we can move in and looking for a monthly cleaning service moving forward. Because of busy schedule, we didn’t have time to shop around for cleaners. Our contractor used this company to clean the previous spec home he built so we decided to go with them.
Unfortunately, this company did a terrible job and very unprofessional!!! I walked in the house and there was a foul odor, one of her cleaners used our brand new smart toilet for number 2. Who does that??? I thought they will clean the grout, but she said no and OK no big deal. But they missed so many other items that they’re supposed to clean, too many to list in this review. When my contractor and I brought up the poor quality of cleaning to Anna, she responded very defensively and threatened for payment. Definitely not the type of behavior you would expect from a company who deals with customer service & hospitality. She did later offered to bring her crew back to reclean and she said she’ll bring her husband along. Not sure what the husband is for? She made me feel very uncomfortable and with the unacceptable behavior she displayed we don’t even want this cleaning service back in our property.
We paid her anyway, it’s just not worth wasting our time arguing with this woman for $1100 & we just don’t want to deal with her at all. However, we feel that we had to share our terrible experience to help others avoid making the same mistake. We end up hiring another cleaning service to reclean & what a difference in the cleaning results! Lesson learned, take the time to shop around for the services you need and always read the reviews. Come to find out Quality Cleaning Services had a lot of bad reviews and a lot of unhappy customers. Definitely far from being quality, the reviews proved it all!

This company is truly extremely unprofessional. Do not hire them. It was a terrifying experience. They will ruin your house.

The work they did was nowhere near as clean or professional as Ana claimed. Their staff turnover is very high, and many of the people they send are clearly new and inexperienced. They damaged my walls by making holes in them and even broke my kitchen faucet—then refused to take responsibility or admit it.

They have absolutely no credibility. This is the worst work attitude and lowest level of professionalism I have ever seen. A group of liars. Do not let them into your home.

Ana charges very high prices and claims they do an excellent job, but that is completely false. I specifically asked her to send experienced cleaners, yet it was obvious she has no idea what level of skill her workers actually have.

This was a truly horrible experience.

I reported you to the police because you damaged my house. In front of the police, I paid you the money because I did not want the service for free, even though you only completed the master bedroom and living room. (The kitchen, second bedroom, second bathroom, office, den, flooring, baseboards, and shutters were not done)， You can tell the police I abusing your employee if I did —why don't you say that? You always lie, but I still paid you $200. The totally whole house is $350. If you had truly done a good job, you wouldn’t need to text me threatening to delete my review of you. You even know I am a real estate agent and threatened to report me to the board, even though you have never been my home-buying client and we have never had any real estate dealings. I initially did not want to make your text messages public, but I believe the United States is not a place where people like you can freely twist the truth. You even dragged my neighbor into this and revealed their involvement. If they provided you with information, do you think it was right for you to expose he ? Think about it. It seems you are a habitual liar.

I don't care how busy you claim to be, or how many houses you say you do each week. None of that matters to me. I only care about whether you did my house right and what exactly you did to it. Not a single one of your workers has stepped forward to apologize. Even you, as the owner, haven't tried to make things right with the customer. Instead, all you've done is argue, make excuses, lie, and mock the client. Have you ever once thought about how to fix the problems your work left behind? Is this how you operate? Is this how you treat your clients? Don't tell me how many customers come to you. This time, you didn't do the job properly—just admit it. All I wanted was for your work to match your words, not empty boasts.

If your work and problem-solving were truly adequate, no one would spend this much time writing these things. Everyone's time is valuable. You have genuinely crossed the customer's bottom line and kept pushing it.

Ana sent me racist text messages, insulted and disrespected me after taking my money. All of this happened simply because I provided an honest and factual review. In response, she threatened and attacked me via text messages.