All reviews for Ultra Heating, Cooling & Refrigeration

We were very happy with our service. Pilot called 30 minutes prior to our four hour window timeframe letting us know he was on his way. He explained everything to us thoroughly and in non-Air Conditioning terms. He was very personable and honest. I would definitely recommend this company to others

Highly recommend this place based on my interaction with Pylet, one of their technician's. He helped solved a problem that has eluded 4 technicians from other companies that I have been dealing with every summer for two years. I have had an intermittent problem with my air that seems to only happen sometimes and at night. My warranty company has stated that if my air is working when the technician gets there then they have the right to leave which has been maddening because I don't know any technicians willing to come check my problem out around 11 pm when I have the problem. He was professional and could have just walked away but listened to me and came up with an "outside the box" solution and it worked! Thanks so much Pylet for taking time to care about the customer.

I noticed my a/c wasn’t kicking on anymore so I called for it to get serviced. I put the claim in on Wednesday and got an appointment for Friday. I called the office and the lady I spoke to was kind enough to get me an earlier appointment.
Gabriel was the tech that came out. He was very professional and helpful. He found the issue and had it repaired quickly. I was pleased with the overall service I received!

Antonio was friendly, knowledgeable, and honest about the issues with my A/C. He took care of the problems quickly. He is a great representative for the company!

American Home Sheild sent another company. I was not happy with, so we requested new service with a new company (Ultra) a gentleman named Gabriel came out, walked me through the whole process, explained everything to me and fixed the issue. He was here all about 20 minutes, and was absolutely wonderful. I would highly recommend this company even the front desk lady I believe her name was Veronica was very very pleasant. This place is a 10 out of 10.

I highly recommend Ultra for you cooling and heating needs. My tech, Kris, was simply amazing. Very knowledgeable, professional, friendly and quite patient with me.

Had Ben and Juan come out today for a second opinion on my downstairs heating unit. They were very thorough and professional. They were able to fix our unit with a simple fix, after we had been told conflicting things from another company. I highly recommend. They came out within 24 hrs of first contact.

Our AC stopped cooling so I called my home warranty on a Friday afternoon just after it happened. They contacted Ultra. I have a very sick husband and small dogs and I knew everyone would suffer if we were unable to get it repaired right away. We were assigned an appointment for the following Monday. I called Ultra’s office and told them my situation. They were able to send someone out the next day. Pilot came to our home, did an assessment and repaired the problem efficiently. He was compassionate in regards to our situation, professional in his manor and we are very grateful to have met him. Ultra is a GREAT company and I highly recommend them.

This company was sent out by my home warranty company. They showed up exactly on time (which I was surprised since they usually give you a time gap) and we’re very friendly and professional. Pilot and Ruben were awesome. They noticed that my issue was related to lack of maintenance and was an easy fix. They jumped right on the issue and resolved it, even though it (technically) wouldn’t be covered by home warranty. I would recommend this company and request them in the future with further issues. Thanks guys!

Home warranty call and the techs were able to troubleshoot and resolve our issue fast and efficiently. Highly recommended!!

Pilot came back to do a check up on my old A/C units. He was on time very professional and I felt like he was first a/c repair man I could trust. All the other a/c companies said my units had to be replaced because they use the old coolant. Pilot was honest and explained everything to me. His prices beat everyone I called but at least 20%. Would highly recommend

This is the second time my home warranty company has sent Ultra to my home (2 separate issues, 2 different units). This is the second time they sent Pilot as the technician. Just like the first time, he arrived on time and was SUPER professional and friendly. Both times he was able to identify the cause of my issue within minutes and fixed the problems quickly and thoroughly. (First time was a leak in the cooling system; second time was a blown fan motor.) When it's triple digit heat in the Las Vegas summer, this is exactly the kind of service you want. I recommend Ultra to everyone I know here, and will be using them for my routine maintenance. I'll definitely be asking for Pilot!

We used our home warranty company and they used Ultra Heating and Cooling. We had Kris as our tech and he was amazing!! He went above and beyond to ensure our air conditioner started working again. He also had a great sense of humor! I truly recommend this company!!! Thank you guys!

This company was sent to our home to do only a diagnosis, following an unsatisfactory result from a former company--by our Homeowner Warranty Company.
Amazingly, Ben found the problem and simply.........fixed it!!
It's rare these days to find a company whose employees (he may have been the owner, I don't know) actually do 'the right thing'. Integrity for sure, will hire them again if needed. Huge thank you for restoring our A/C just in time before it gets hot here!!
Fast, got here same day, easy to work with, I can't imagine anything better.

Kris and Luis. Awesome very respectful and knowledgeable. Highly recommend this company for any type of AC service.

Hello, friends and neighbors... it's that time of year when you need to start thinking about your HVAC systems. Summer is coming very soon... I'm a long-time Las Vegas property owner and real estate investor. Having a standing relationship with a qualified full service HVAC company is vital for living in the desert - I recently replaced two rooftop HVAC systems (3&5-ton systems). My overall experience was exceptional with "Ultra" from start to finish, I strongly recommend them for all your residential and business "cooling" and "heating" needs in the greater Las Vegas area.

- Michael C. (Real Estate Investor & Owner - Las Vegas)

AHS assigned Ultra H&C through my home warranty to look at my unit that was extremely loud. . Exceptional service, knowledge and kindness by technician Gabriel that fixed my blower wheel that came of shaft in less then 15 minutes. Thank you so much.
I definitely recommend this company and Gabriel to work on your A/C needs. Honest , reliable and won't sell you something you don't need...
10/10.

I am so impressed by the service from Ultra and particularly their tech, Juan. This was the fastest response and most efficient repair that Ive ever had from any service. Veronica called me as soon as they were open and had Juan out to me same day! Problem diagnosed and repair completed in short order. I was so impressed that I signed up for their maintenance service. Thank you Ultra and Juan!

Kris Hobbs did a fantastic job on my spring air conditioning maintenance. Took the time to review the cooling system with me. What to look for when the system is starting to wear down. My system is 20 years old. He was here on time and very courteous.

Ultra Heating & Cooling was contracted through my home warranty when my heater stopped working. My heat stopped on Sunday and Ultra called Monday morning for a tech to come out the next morning. I feel that this was a very quick turn around on a home warranty claim. It turned out that the compressor on my heat pump/AC combo unit had went out. The tech explained to me that this was a fairly old unit (2003, which I knew) and it most likely should be replaced; however, he would submit to the home warranty his findings. Of course the home warranty just wanted to cover replacing the compressor and several of the costs were not covered (i.e. crane, most of the refrigerant, etc.) After getting the estimate of what it would cost me out of pocket to repair the aging unit vs. just replacing the unit on my own I decided to move forward with Ultra. Pilot (the tech) came back to my house after 5pm the next day to go through the process of applying for credit to cover the cost of the unit and install. The unit was ordered and installed the following week. All said and done I was without heat for under 2 weeks. The communication from Ultra was fantastic, the scheduling process was smooth, and overall I really feel cared about. It sucks when a major house system goes out but the communication and overall care provided made a difficult situation more tolerable.

After several attempts to rescue it, my AC died in the middle of summer. Ultra Heating sold me a new system, provided a portable AC to give me some comfort, and scheduled the replacement promptly. The install went smoothly and quick and I am very happy with my new system. Their team was friendly and did a great job, including cleaning up after themselves.