All reviews for Canyon Plumbing LLC

I called the emergency line on a Sunday spoke to Erika
and she had someone to my house in under 30 minutes! Sysco was very nice and professional. He got the blockage pushed through. I will absolutely be using this company again!

Always a prompt response, friendly and professional. We have been customers since our build, 5 years ago.

Canyon Plumbing was amazing during my water heater emergency. Erika was incredibly helpful on the phone. She was friendly, responsive, and made the process easy from the start. Austin came out and was very knowledgeable and professional, explained everything clearly, and got it fixed quickly. Highly recommend!

Great customer service!

Great Company , awesome service.

Sierra Air is the best A/C company in town, I'm very happy with the service that they provided
keep the great work !!!!!

thanks
MDM

Did a bathroom renovation and hired Canton plumbing . Techs arrived on time were neat and professional. Loved there work . Would recommend them to anyone

Working with this contractor is a pleasure. From the customer service team down to the technicians always have a positive experience. Would definitely recommend them for any and all plumbing services!!!

Wonderful service department! The girl on the phone was so sweet and helpful with answering all my questions. The plumber was awesome. Very fast and effective at getting the job done. Highly recommend!

Hired Canyon to replace my water heater and repipe the water main. They were professional, friendly, and quickly came to perform the work required in a timely manner. I would highly recommend them to anyone looking for plumbing needs.

I’ve used Canyon Plumbing a few times now and every time has been a great experience. Most recently the Plumber Cisco came out because I had water pressure issues and some sand looking debris in my toilets. Cisco found that my water softener failed and pushed the media as he called it through the pipes and clogged all the plumbing fixtures. Cisco was able to provide a cost and was able to replace the water softer, unclog all the fixtures and drain the water heater. He was such a nice and knowledgeable guy. I really appreciate Cisco giving me a courtesy call when he was on the way. Thanks Canyon Plumbing!

I requested via email a quote for a new toilet for my home. I promptly received from Customer Service Manager Erika Mendoza a quote including pdf spec sheets for the tank and bowl.

I spent the next month or so doing research on other plumbers, toilet brands, features, pricing, etc. I made some revisions to my request and sent those to Canyon Plumbing. Again, I received a prompt reply with a quote and spec sheets from Ms. Mendoza.

Another month or so passed before I finally decided to make the purchase from Canyon Plumbing. The installation was scheduled within a few days of my purchase.

When Fernando, the installer, arrived, he listened politely and intently as I described some concerns and special requests, with which he complied. The installation was clean and professional, and he was obviously experienced.

My existing toilet was more than 40 years old. The flush rate was about 3.3 gallons per flush (gpf). New toilets today are limited to a maximum 1.6 gpf, so that was a big concern for me. I chose a Kohler Wellworth toilet with 1.6 gpf, and I'm very impressed so far with its performance. I'll spare you the details, but I can say that it easily managed flushes that would have clogged my old toilet. It flushes very quickly and quietly. We'll see how it's doing in 40 years.

Overall, I couldn't be happier with the service I received from Canyon Plumbing. I don't expect perfection, but I appreciate those who strive toward perfection. Both Ms. Mendoza and Fernando did that.

I would totally recommend Canyon Plumbing for anyone who needs good, professional, reliable plumbing services.

Been working with Canyon Plumbing for years. Awesome team and have always had great communication. Our water heater stopped working and tech was out same day. He knew right away what was needed and was able to locate the part for us to get our busy family household up and running!

Cisco from Canyon Plumbing did a fantastic job today! He fixed our leaky kitchen faucet quickly and was incredibly helpful. He even educated us on product warranties and how to maintain our P-traps to avoid future issues. Professional, efficient, and educational. 5 stars!

If I could give 0 stars, i definitely would! Horrible communication, they set one price to begin with and claim they run into other issues and up the price. Would not recommend them to anyone.

I specifically searched for a local, veteran-owned business because I wanted to support one in our area. We called for service because we genuinely did not have the time or resources to handle the issue ourselves.

When booking, I understood there was a $69 estimate/service fee, and I was fully prepared to pay that. I also understood that this fee would be credited toward the final bill if the total exceeded that amount. However, during my follow-up conversation with the owner, he stated that if they only charged the $69 fee they would lose money, and that service calls are usually $200–$300.

The biggest issue was lack of transparency and lack of customer approval. I was not given clear pricing or options before work was completed. I was presented with the option to replace a part that was still working (due to smell). After looking it up, I saw the part was around $6 at Home Depot, so even with upcharging I expected something closer to a $25 addition. I should have asked cost, but as a customer I also should have been PRESENTED information.

When I was presented with a final bill of $260, you can understand my shock. Thankfully, I had a credit card I could use, but what if that bill had been $600 or $900? I was never given a voice in whether I wanted to proceed at that price point.

I asked for an itemized invoice because I wanted to see the labor rate, the cost of parts, where the $69 credit was applied, and where the advertised 10% military discount was applied. I was told, “our company doesn’t do this.” That felt like a major red flag, and it did not help rebuild trust.

The owner did admit we were not given the military discount their Google listing advertises, but they did not offer to apply or refund it.

During the call, the owner also stated the technician was at my home for an hour, not including drive time. However, the technician was already in our area (which I appreciated because it got us on the schedule quickly), and the time spent at my home was approximately 26 minutes, including work and providing a quote for a water softener. I have timestamps from my Ring doorbell.

The owner’s proposed resolution was to send the technician back out to continue troubleshooting the issue that was not resolved on the first visit, “free of charge.” While I appreciate the offer, it does not correct the original problem… which was being billed $260 without transparency or informed approval.

After the conversation with the owner, we cancelled the follow-up appointment and decided to discontinue service with the company. I gave 48 hours and multiple opportunities prior to sharing our review for the owner to correct the situation, but that did not happen. I clearly stated I wanted to leave a good review, but that did not seem to matter to this business.

The technician himself was professional and I have no negative feelings toward him. My review is strictly based on management, pricing transparency, and accountability.