All reviews for Hawthorne Plumbing, Heating & Cooling

I am so Happy I used Hawthorne Plumbing! Had a real mess with a toilet having a broken bolt and allot of work done by a previous plumber that didn't work. Felippe came to us that afternoon and fixed it in no time! Showed us pictures of before and after and really explained to us what was going on. So kind and professional he is! The ladies that answer calls and in the office are really are so sweet, Lynda, Heather, Sandy were so fast and kept me posted with when my technician would be there. I never had same day, fast, pleasant service like this! Thank All of You that work to help people at Hawthorne Plumbing, You All are the Best!

Although things started off on the wrong foot, manager, Angel Martinez, handled the situation beautifully. Mr Martinez replied immediately to my concern with professionalism and knowledge. He truly wanted to please me and have a happy and satisfied customer. Chris, the plumber, did an excellent job installing my new toilet, and within minutes after my new toilet was installed, Mr Martinez contacted me to see if I was happy with the new toilet. We need more people with outstanding work ethics like Mr Martinez.

Great service and technicians are very professional. They did a super job when they replaced our central AC. Also, be mindful that they have their own drywall guy, should they damage it during an installation or there is an AC overflow issue afterwards. Most companies leave you on the hook for that. All is covered in the installation price and warranty. I highly recommend Hawthorn for any AC/heating or plumbing needs.

1st time using Hawthorne. Excellent experience from the moment the girl answered my call, until the tech left our home. $69 for the unclog. Tech was super friendly, & quick. Honestly I cant say anything neg about my experience with Hawthorne. I will def call them next time i need a plumber. Great team you have working for you. Thank you.

Shane and crew are simply fantastic on every level. Professional, follow-up, experienced, and not at all pushy. They sent me a text before Shane arrived with his picture so I would be assured he was "the one" before I let him into the house. As he predicted, the Hawthorne quote was similar to the quotes of the other 2 companies we interviewed. The differential was their "HERO program", wherein they come a couple of times per to service both air conditioners and heaters and even the water heater at no charge and they will call us so we don't have to remember it. Can't say enough about them. If you are looking for a new air conditioner or heater, I highly recommend you interview Hawthorne.

The phone call was answered immediately and an appointment was available that day. Ian showed up and was able to diagnose the problem quickly and without having to tear down too much drywall. In fact he made sure to take the harder way for him but the way that would be the easiest to fix later.
He repaired the leak and was done in no time. Excellent service, very reasonable prices.

This was for my air con's annual check up. Scheduling my appointment was easy. They gave me a very reasonable time frame for when my tech was going to show up. They also gave a call when my tech was en route.. Professionals all throughout. My tech arrived, went straight to work but not once did I feel like he was rushing to move on to the work order. Thank you Hawthorne!!

Great customer service and great plumbers. Kudos to Ken and "T" for installing our tankless hot water heater, properly!! To Nick and "T" for installing my beautiful Delta sink. You guys went up and beyond what was called for. I'm forever grateful.

Great employees and services provided contacted for an appointment got my problem diagnosed and got emergency water service done on the weekend and after discussion on options and financing went with some of the better options that fit my budget. Final work for water system and tankless water heater done during the week and very happy with installation and water quality.Thank you for completing both installs in one day . Highly recommended and high fives to your employees William and Carlos and team!

We originally called when the Lowe's installation guys couldn't hook up our new fridge to the water line. Hawthorne sent out Mike to help. Took him less then 5 mins to have everything hooked up and working great. Mike was so helpful we scheduled a second service call to have him install our new RO water filtration system. There were some issues with the system we ordered and he had to come back a third time to finish the install after the issue was remedied. All the while, Mike was amazingly patient, helpful, professional, and friendly. We even waited 2 weeks for the final appointment while Mike was out sick, we trusted him and were happy to wait for him to recover. Hawthorne offered to send a second tech but we wanted to wait for Mike. When the dust cleared Mike had done a wonderful job! He even took time to walk us through some stuff in the house we just bought that we.werent familiar with, being from the east coast. I can say with all honesty, I've never been happier with a Service company. Hawthorne is great, and Mike is fabulous. We are very pleased.

I would highly recommend Hawthorne Plumbing. I can tell you as a first time homeowner, I have had so many ‘learning experiences’ with the plumbing in my house. I’ve had small repairs, like a small hardware replacement in the shower, and huge repairs, like a slab leak, all have been handled professionally by Hawthorne Plumbing. Had them out this week to fix up some ‘interesting’ plumbing work under my kitchen sink and it was another smooth experience with this company. The technician who did the repairs, Ben Holmes, was helpful and knowledgeable. Keep up the great work!

I have used Hawthorne for my plumbing needs for over eight years. My water heater finally gave out and they were here in two hours to replace it with an excellent quality one with a ten year warranty. Their prices seem reasonable, and all their plumbers are very knowledgeable. I would not hesitate to recommend Hawthorne.

I mistakenly had put the wrong foods down my garbage disposal which caused it to clog. I was able to clear the clog on my own but the dishwasher, in turn, would not drain. I called Hawthorne Plumbing to fix the clogged dishwasher and to repair the leaky faucet that I had tolerated for several months. The technician, Michael, responded and took care of the issues. While fixing the clog, he pointed out that the two shut-off valves for the sink were corroded and the plastic handles had broken off. I am the original owner of my house and seeing as how it is 28 years old, I had Michael look at all the other valves knowing that they were the originals. Indeed, the majority of the valves needed to be replaced and the job was completed in a timely manner. I didn't price shop nor collect other estimates so I have no idea if I paid a fair price for the job or not. All I know is that I could not have done the work myself and I feel comfortable knowing that I should, hopefully, get another 28 years out of my shut-off valves! ha!

The furnace inspection service was very thorough and helpful to us — we have 2 furnaces/AC units. He took electronic measurements from the actual controller boards and helped us make a decision to replace one of the capacitors. He also helped me replace a filter in a ceiling return vent which I could not easily reach. Thank you for your service to us.

I am 72; been around; dealt with many contractors. Hawthorne is an excellent company; one of the best I've ever worked with. Quick and timely response. Work completed on-time as promised. Knowledgeable and friendly technicians. Reasonable pricing for high quality components. Get your HVAC and water heater serviced by Hawthorne. Highly recommend them.

This company installed my water softener and reverse osmosis system. The skin is not dry and flakey anymore. I have the yearly maintenance plan. My plumbing, heating, and AC is taken care of. I have not had to get anything repaired thank God, but if I did they are the only company I would use. I get a photo of the technician before he/she arrives. Every person who has come out is professional and friendly. I had my faucet in my kitchen changed. I love the product and it comes with an app so that I can adjust the temperature of the water.

Every technician sent to my house has their mask on and put on shoe covers. I have not had to ask them to do that. Thank you for being a professional and relabel company.

Best Regard,
Renee

We scheduled our annual water heater service. Hawthorn came out on time (text 20 minutes before with a photo of the technician). Entire servicing was done in a very professional fashion. They replaced the anode rod which I supplied. Left my house clean. Very pleased with the service (this is the 10th year that they have come out for this service. Each time excellent service)

Very efficient. Was able to get the parts expedited overnight. Water heater was under warranty and parts were from the company. James was extremely helpful in getting thru all the red tape from the manufacturer. He even asked if he could purchase the parts locally and bill then back to the company rather than waiting. He tried his best. Unfortunately, that wasn't how the company did things. I would recommend this company and James to my fellow neighbors in this community.

Carlos Quintana & Thomas Lopez came to our home for air conditioner repair. Carlos came out 1st because we thought we had a plumbing problem, it wasn’t but he got on the phone to call his supervisor for help with our problem. Made an appointment for HVAC the next day. Thomas came out and checked our air conditioner and found out there was a problem with the insulation preformed from a different company and the water that was leaking was from an air duct. Told us to contact the original company to fix the problem which they did. Hawthorne Plumbing was the only company that could come out the same day to check to see what was going on. The next time we have a problem they will be the company we call for help. Very professional.

October 3, 2020
Needed a plumber to install a garbage disposal. Nick from Hawthorne came out to our home to do the installation he is very professional and knowledgeable about his job. We called on a Sunday and there was an actual receptionist that scheduled our appointment how refreshing is that? So from the receptionist to the dispatcher to the technician and billing we are very pleased with Hawthorne Plumbing & Heating. In the last couple of weeks they have been there to offer their services.

i have been a customer of Hawthorne Plumbing, Heating and Cooling for many years now. they have never disappointed me. thoroughly professional and honest. Charles was great Would not trust my A/c/ heat with anyone else. ! I recently had a plumbing issue and once again, Hawthorne was able to correct the problem quickly and efficiently. Ivan is the best !

Tech was Ian...very thorough and knowledgeable. A new water heater was needed...he contacted my Home Warranty company and got everything covered including additional upgrades now required. Excellent job done on the install!! Explained everything I needed to know...Five stars to Ian and Hawthorne Plumbing. Thank you...much appreciated!!!