All reviews for Key Heating & Air Conditioning

Knowledgeable and helpful with understanding my HVAC options to replace my existing system. Price is competitive.

Matt has worked on our HVAC several times and always does a great job

Matthew did a fine job . I observed that he new how to perform the task and answered my questions.

Brandan was great. He was quick to diagnose the issue and very thorough explaining what needed to be done. Would highly recommend this company and Brandan.

My initial appointment was scheduled for Thursday, but today was extremely hot, so I asked if there was any slot available sooner. Brandon showed up in less than an hour and fixed my A/C unit. I’m very grateful for the quick response and short-notice service.- Catherine

Matt resolved the issue with the air handler that was installed last year. (Loose wires evidently). He also diagnosed the problem we were having with an AC condenser unit (failed motor).

Key was able to send someone out right away after they had made an appt for a week and a half out, really appreciated this as we continue to have an issue with our mini-split (not their fault) Justin arrived on time and spent a good amount of time talking to us and troubleshooting, unfortunately there was a thunderstorm happening and it was late in the day so he wasn't able to finish up and find the issue but said he would come back and help us figure it out. He was very nice, knowledgable and seemed to care. So far this company has been good to deal with despite us still having an issue with our unit.

Will not hire again. They left a new install incomplete, wires not connected, thermostats not working, no full system startup to be sure things were working properly, and would not respond to me when i reached out about it. The entire experience was chaotic, completely unprofessional, disorganized, and careless. I had to hire a different company to come in and not only fix things, but COMPLETE THE JOB.

Update: NOT only did I email you about the issues, you simply did not respond. I did speak with the town inspector and even though you checked all his boxes, his job isn't to make sure things like thermostats work properly, or are hooked up properly, or that a full system start up was done. Are you telling me you had no idea there was never a full system start up? The outdoor condenser unit wouldn't even start up. I did however ask the inspector about his experiences with you and said he sights you guys on this a lot. Makes sense, since you FAILED your first inspection and he had to come back out. " had we known".....that's cute.

Update #2 : It was discovered that the reason the system wouldn't work properly is because they didn't install needed components, and used parts that were not compatible with each other. Parts that they charged for were never delivered, never mind installed. This company is literally organized crime. You'll be lucky we don't sue you.

Update#3 : It was discovered by another company that nothing was wired correctly and they used parts that were not compatible.