All reviews for Paradigm Plumbing, Heating & A/C

Many thanks to Julie and Phil for such quick service on my AC unit. Spoke with Julie first thing in the morning and Phil was at my door within two hours. It took Phil 15 minutes to diagnose what my issue was and he was able to get the parts needed locally and had my AC up and running before the sun broke trough the clouds. Phil was very professional and knowledgeable. I would highly recommend Paradigm Plumbing and Heating and their service team, they’re a great company to work with.

Paradigm is truly exceptional. Their technicians are not only skilled but also polite and highly professional. Every experience I've had with them has been outstanding. After our recent move, Paradigm installed a new AC system for us, and once again, I was thoroughly impressed with the top-quality work.

From the phone representatives to the sales team who provided a free estimate, and the talented technicians, everyone at Paradigm is remarkable. I understand they rely solely on word of mouth for their business, which speaks volumes about the trust and satisfaction they inspire.

It's clear that the owners value their employees, as every team member I've interacted with genuinely enjoys working there—it really shows in the service they deliver. I couldn’t be happier to have Paradigm handling my HVAC needs. A heartfelt thank you to the entire Paradigm team! Keep up the fantastic work!

This is the company to go to for plumbing. Exceptionally responsive and communicated well. We had a catastrophic issue with a sewage pipe due to some municipal oversight and Eric and his team were able to restore our lives in quite a timely manner and at a reasonable price. Easy to deal with on the phone. Will repeat business (though I hope I don't need to)

Paradigm was a complete pleasure to work with, throughout the whole process of installing my brand new Viessmann gas boiler. They are very reliable, reasonably priced, and perform excellent work. I feel exceptionally lucky to have found such a great company with such great people! Thank you SO MUCH, Isaac, Eli & Steve!!!

Been working with Paradigm off and on for various home plumbing issues - most recent has been 6 months of "trying to figure out what the problem is..." Just wanted to extend high compliments for the plumber that Paradigm sent out today - Chase L. - he is smart, knowledgeable, did beautiful work on a fairly complex project involving a lot of cutting and replacing pipe, valves, etc. He was fast, efficient, and did a great job!

Had Paradigm fix rotted copper tubing that was leaking coolant. They did a great job and got it all fixed quickly. Big shout out to Phil Charette for leading the effort and providing quick and friendly service. He also breaks down the work in laymen terms for us. Great job, Paradigm and Phil!

Quoted $735 to replace a single thermostat with no itemization and no scope explanation. When my wife declined, she was then told she owed $180 for the technician showing up, a fee that was not disclosed up front before the visit.

The technician was professional, that part was fine. But the pricing structure and the surprise dispatch charge after declining a quote felt like a pressure tactic. Customers should know about any minimum visit fee before booking, not after they say no to inflated work.

We will be using a different company going forward.

I just watched these clowns blow through a red light and cut an old lady off who had the right of way on fort eddy rd in concord. I expect my contractor to be a good human being, because professionalism should be lived, not put on when it suits you