All reviews for The Granite Group

Needed a flapper on Saturday and found out that department was closed. Tina was fantastic and offered to try and find one.
Great help!! Thank you.

I have had a problem for over a week trying to fit new plumbing into old plumbing under my kitchen sink it has been very trying, the second time I came here I brought old and new plumbing it took some time but they were very helpful and I can now use my sink

We we're referred to the Granite Group by our plumbing contractor and this proved to be another great choice. Colette was our point of contact for the group and she was just outstanding. She was knowledgeable, professional and really allowed us to work our way thru the selection of multiple items for our renovations. And her support went well beyond just the sales process. She was available to us throughput the 10 months we spent redoing each room. Just a great place to do business. You cannot find a better place for renovation support.

I had the pleasure of dealing with the ultimate bath store, but my real appreciation goes out to their counter workers. Such professionalism and helpfulness. The couple times I've been in the store, they immediately put their masks on. They go out of their way to help you with questions. Biggest applause goes out to having to deal with rude customers who berate them. I was picking up a few items from their counter and some woman was on a rant about how one of the employees didn't have a mask on. What she failed to mention is that when she walked in, the employee put it on. She was incredibly rude and kept saying they are spreading covid-19. The employee handled it very well and professionally. She was extremely rude and if I was the owner I would never take her business here again. I guess there's a certain level of entitlement and rudeness you're allowed to have when all you do all day is spend your husband's money. My hat's off to the counter workers for taking that abuse from somebody who's clearly very entitled. I look forward to doing more business with them in the future and I hope they never have to deal with women like this ever again.

We have been working with Colette for a few years now on several bathroom remodels. From the first time we met her up until now, we have had nothing but the best service from her. We are always so impressed with her expertise when it comes to knowing all product details within the store. She makes the projects so much less stressful from a customer standpoint. She has wonderful suggestions along the way which helps customers that can often be unsure of what they want or need. She is a true perfectionist on every level. She is always professional and on point with all communications. We have worked with many people in this business and Colette far exceeds the talent of any others we have worked with. She amazes us each and everytime we work with her...truly a gem to work with. Can't say enough positive things about her! Thanks Colette!

I was in need of a ADA toilet and Kitchen faucet on the fly for a person who was struggling with MS and his house needed a toilet and faucet. Thank you Granite Group for coming to my rescue and setting me all up with all the parts at a discounted rate to take care of him. He really appreciated it. I completed the job last night. All went amazing. You guys are the best.

Steve Labbe.
Owner
Paradigm Plumbing, Heating, A/C & Electrical

cannot give these guys here enough stars. So helpful and knowledgeable. Spencer was a complete delight to deal with. I had to call back and spoke with both Andrew and Don and seriously what a great group of guys. Very happy to deal with them.

Absolutely terrible service. Waited for a faucet for over a week. I get that supplies are low but the excuses and terrible customer service from the local store aren't explained by "supply issues". My biggest complaint is that the customer service rep. only responds to my emails and phone calls at 4 pm aka end of day when I can't do anything about it. Product failed to be delivered and then when it finally came in after a week she sits on the product for 3 days and then tells me "delivery is full". I get that I'm not a contractor and my order was small but the customer service has been absolutely terrible. Avoid if you are completing your job and aren't a big name that gets quality customer service!