All reviews for Sears Heating and Air Conditioning

Excellent Service!

Very satisfied with the service!!

Everything is working just fine.

Installed a Mini Split Heat/AC system

Very professional and efficient. Excellent quality

Very satisfied with work completed. The staff was very professional and cleaned up after the job.

* We are extremely pleased with the impeccable service and outstanding window quality! Thank you so much!

Superb service and value. Replaced my 2 hvac units and furnace in One Day! HeatingPros are oustanding!

This is my second time using them and like the first time amazing work. Also as a Realtor I see a lot of houses and know when I see quality work. Highly recommend them!!!!

We are very satisfied with our beautiful new kitchen. It was a pleasure to work with Ed and all that provided services. We highly recommend them.

They replaced 20 windows in one day. It was an awesome experience and they look great!! So glad I chose Sears.

Roof Replacement:
* I was very impressed with the team that supported this project. They were polite, considerate of my property, extremely professional, and great work. Very pleased.

* outstanding sales rep and install team made the process of replacing my furnace easy. Professional, on time and thorough. highly recommend

The windows are beautiful, the person that installed my windows was a true professional very courteous, his work was impeccable he really took care to leave his work area immaculate. He is a true asset to the image of Sears. All work should reflect the pride and craftsmanship his does. Me and my husband were truly impressed.

Very happy with the service I received for my furnace replacement. I have an older home & despite the complications of its structure, they were still able to work out a plan for me. I had a few contractors come in to get multiple opinions but felt most secure with the set up with Sears. It was supposed to be a 2-day project but the crew managed to do it all in 1 so I didn’t have to take additional time off work.

Got excellent service. Urgency based prioritization required to deserve 5 stars.

The old boiler was removed, and a new one installed.
There was a little issue with the installation, but now resolved.
The installation is successful, but I have issues with your communication system. And the salesman does not seem to be completely honest.

Reliable and hardworking. The only thing we didn’t expect was an additional $900 towards the change of circuit breaker for our AC. It was originally agreed that they will just add another on top of our old one, but they changed it to one big box. The ceiling holes in 2 of the ducts were cut uneven. But overall, we were satisfied of the work done, despite of the untimely
situation when it was done.

Sears does make it fairly easy on the customer's part, but they could communicate with the customer better. The contracts for my jobs were confusing because instead of one contract for each job, I received one contract for the roof job and then one that was for both projects together.

There are pros and cons to every story. Sears is still a major store that I would trust over a mom and pop location with warranty and service. Our AC unit went and furnace was going to be next.

We ended up dealing with Harris from Sears and he was great. Very nice guy and knowledgeable about what he sells. Professional as expected.

The bad? Well, we were given the "need to purchase" right now drill or a discount would not be given. This should not be part of the sell. They should give a better week long guaranteed quote. Why would you put your customers on the spot and not give them the chance to look it over if you believe your pitch and product is, what it is. Which I thought it was good enough we moved forward after mulling it over a few days after they "OK'd" an extension of the offer.

The install.

We completed everything (signed contract) and within a few days (3) scheduled for install.

Installers came day as expected and within 3hrs they completed the condenser and furnace/ac coil install.
1-1.5hrs additional for the electrician to do his part.

System up and running for exactly a week before first issue. Wiring issue detected by the Nest thermostat. They found the issue with wiring with their units and not the issue with the nest or the wiring from the thermostat to the unit.

System has been up and running another week and now it is randomly getting extremely loud. We have to shutdown the AC unit (manually select to turn it off from the nest). Upon restart, no noise. Good for about 2-3 days and it happened again. This time we have it on video. We call in and atleast I haven't heard back and noone has stopped by.

Noise occurred this morning on my way out to work. Hopefully, no issues when I get home.

I gave 4 stars more for the job of Harris and the installers making that portion seemless.

If I could give the equipment a rating so far, it would be about a 3* product. Due to issues in a very short time frame, which one can be accounted for by installer?, but the noise is likely the equipment.

Hopefully, they will be prompt to fix the matter.

Salesman came out did a good job.. Sears prices are just too high.. he tried to price match but the quote was still higher than the other 2 quotes for the same size systems