All reviews for The Tustin Group

One bad experience after another. Nearly every time that Tustin visits our commercial building, we then need to call our roofing company to have multiple punctures repaired. This most recent visit resulted in 9 punctures to the roof.

Other short falls that we have experienced. Most recently we got a PM service on two rooftop HVAC units. Within days, BOTH units were in need of major repairs as they completely stopped working. I suspected they were left in "service" mode somehow when they stopped providing cold air, but sadly I was told they needed major repairs and replacement - of both units!

I asked for quotes to replace both units to the tune of $30k. I was told it would take 6 weeks to get these replacements. When I got several quotes from other providers in the area, they were more than 18% lower in cost, and were able to get units to me within 10 days. Tustin would not budge on the price, could not give me a break for replacing two units at the same time, and would not provide me quotes or information for high efficiency units which were interested in. They provided me one option with a very basic quote that did not even include warranty information. I needed to pull teeth in order to find out more, and alternative brands or high efficiency quotes could not be provided.