All reviews for Absolute Comfort Inc

Always willing to help with a professional and considerate approach.

It's been a pleasure working with Gary - very accommodating and diligent in his work. He's got great communication skills, keeps the area tidy, and is transparent about what he does. Saved us from replacing a unit that others deemed beyond repair.

We were facing an emergency with our heating system at Gymboree Play & Music in Pine Brook, but Absolute Comfort jumped into action, arriving promptly to repair the issue within the hour. Their swift response and expertise saved us from a chilly situation – thanks for your lifesaving assistance!

I've been relying on Absolute Comfort for over 10 years, since my home was built. Starting from scratch can be overwhelming, but this company has always taken care of me. From the owner to the person answering the phone, I never had a single issue. The products and workmanship are excellent. I only needed to call twice, and the problem was resolved on the spot. Everything works as promised, and they're priced right. If you haven't tried them yet, shop nowhere else.

Gary is one of the few genuinely straightforward business owners out there. Our AC stopped working on the hottest summer day, but he didn't sugarcoat the cost - thousands of dollars for a new unit. Instead, he disassembled it all to investigate, identifying a faulty wire that fixed the issue. His honesty and thoroughness made a big difference. Thanks, Gary, for being upfront and reliable.

Our 5-year-old Goodman dual zone furnace bit the dust on a frigid snow day, spewing an error message that read "cannot find the R wire" on the thermostat - a fan running hot but no heat to be had. The HVAC had been experiencing similar issues just weeks prior, and we'd already forked out for an electrician's fix, only to have it fail again today. We called in another self-proclaimed "expert" who claimed the problem required an additional transformer, and would charge a pretty penny to get it done right - but our old furnace had worked fine for five years without so much as a hiccup. Gary Whole came to the rescue, diagnosed the issue, tried the factory-recommended wiring approach that failed, and instead figured out the original installer's workaround. He re-routed the wires and voilà! The HVAC roared back to life - thanks, Gary!

I've had the pleasure of dealing with Gary and his team from Absolute Comfort HVAC, and I couldn't be more impressed. In an industry notorious for subpar service and shady tactics, Gary stands out for his unwavering commitment to honesty and customer satisfaction. As a seasoned technician with a no-nonsense attitude, he consistently goes above and beyond to put his customers first.

What's remarkable about Gary's service is his relentless dedication to his customers, day or night. I've lost count of the number of times he's bailed us out during emergency situations, including holidays when most businesses are closed. His willingness to prioritize our comfort and safety speaks volumes about his integrity and genuine concern for the community.

What sets Absolute Comfort HVAC apart is its family-owned heritage since 1985. This nearly four-decade track record is a testament to their unwavering commitment to quality service and customer satisfaction. It's clear that they've honed their craft over the years, and it shows in every interaction.

Gary and his team aren't just skilled technicians; they genuinely care about their customers' well-being. They take the time to listen, explain services clearly, and tailor solutions to meet individual needs. Their approach is refreshingly transparent and honest, building trust and confidence with every interaction.

In an era where genuine craftsmanship and customer-centric service are increasingly rare, Absolute Comfort HVAC shines as a beacon of integrity. Gary's old-school values, combined with his team's unwavering dedication, make them a valuable asset to the community. If you need HVAC services, look no further than Absolute Comfort HVAC. With Gary at the helm, you can trust that you'll receive exceptional service, integrity, and care that's unmatched.

I'm extremely pleased with my decision to hire Absolute Comfort for replacing my old heating and air conditioning system. I compared quotes from four companies, and they offered the best value by several thousand dollars. Initially, I was concerned about compromising on quality, but my fears were quickly alleviated. Gary was fantastic to deal with - he answered all my calls promptly and made the process incredibly smooth. His team consisted of two friendly guys who not only did a great job but also showed kindness to my dog, even playing fetch with her. Now, my heating is working perfectly, and we're enjoying our new humidifier in warm and cozy comfort.

I hired Absolute (mis) Comfort to install a new furnace and air conditioning unit, which they promised would be done within three days. However, what ended up happening was that my initial payment of $4250 covered half the cost, but I wasn't given any indication when or if the job would actually be finished. Six days later, the owner came back for the remaining balance without even completing the installation.

Months went by, and when a particularly hot day arrived in April 2011, my air conditioning unit suddenly stopped working. After some haggling to get a technician out, I was relieved that it eventually worked after being charged with refrigerant. But just as things were going smoothly, this year's unseasonably warm weather put the system to the test once again.

Unfortunately, during one of those uses, I discovered that there was a refrigerant leak in the system, which is only two years old. When I contacted Absolute (mis) Comfort for help, they informed me that since I didn't purchase a service contract, I'd be on the hook for $135 plus parts to recharge the system.

The experience has been nothing short of disappointing. The owner made promises he couldn't keep, and now I'm facing a costly repair bill with no guarantee of resolution.

Incomplete work remains unfinished after 9 months with no follow-up visit to install the filter. Poor communication throughout the process has been frustrating. Consider using a different company.

We've had nothing but issues with this company since June when they came to fix our AC. The initial estimate was that it would take just one day, but over two weeks went by and every day we were told "tomorrow" without any progress being made. When we asked for a specific date, the response was vague and dismissive. The AC finally worked for four days before breaking down again. Another appointment was scheduled, only to take a week to complete. We kept checking in, expecting the worst-case scenario to be the following day, which never seemed to happen. They claimed it would be resolved by 10 am yesterday, but ended up taking another job and promising to return first thing that morning – I had to call again today just to remind them. It's been a complete nightmare. Their lack of transparency about timeline, reliability, or even basic competence has left us with no choice but to steer clear of this company altogether.

I signed up for a maintenance contract, but the whole experience was a mess. It took forever to schedule an appointment, and when the technician finally arrived, they told me my central air wasn't working right and that another visit was needed. I tried to get them to follow through four times - taking time off work and waiting multiple times only to be stood up each time. I ended up paying for the sole service provided and asked for a refund to cancel the contract since they couldn't deliver on their promises. The lack of response from this company is staggering, and I wouldn't trust them with my business again.

The technician was supposed to arrive by 2:40 pm, but after multiple phone calls, they claimed no cell service and said they'd be an hour later. There was no follow-up to reschedule or accommodate my needs. Be cautious with this company.

This company fell short of expectations. They missed their initial appointment, leaving my attic unattended and without protection from the elements. The heat seeped into my upper floor, making it unbearably hot throughout. It wasn't until the second day that they arrived, but even then, no noticeable work was done. If you enjoy playing a waiting game with uncertain results, this company might be for you.

This company's failure to meet expectations is staggering. It took them seven weeks to install a basic HVAC system, which is inexcusable. The work itself was subpar, with the system leaking shortly after installation. To make matters worse, they kept me waiting for nearly two months while they worked on and off before completing the job. Even then, I was subjected to constant harassment over the phone demanding payment - an unacceptable way to treat a customer.