All reviews for Temp-Stat Inc.

Nice guys and great service

Excellent service polite professional and proficient

Frank and his team are very professional and knowledgeable.

The pressure switch went bad on our furnace and Frank had a new one installed a day later, good as new!

They’ve replaced both our boiler and AC. Very professional. Reasonable prices.

Frank made everything right. He fixed all our issues at no charge to us and has provided excellent communication. Highly Recommend!!!

Excellent service. Very professional and I really appreciate how they explained everything that needed to be done and gave me cost options so I could work within my budget. Zero attempt to upsell me!

Air conditioning at our new condo wouldn't work. Temp Stat looked over the entire system& it was just thermostat issue. Fixed quickly, efficiently & economically.

I had an AC condenser unit which didn't come on when I started the system. I called one of the big HVAC outfits and when the tech came, he told me that the compressor was shot, and since the system was over 10 years old, we should get a new one which would have cost about 17K. A friend recommended Temp-Stat who had installed her new system for much less. So, I called Temp-Stat for a second opinion, and I'm glad I did. Turns out I didn't need a new system or compressor. The tech pointed out a breaker switch and said to just clean the coils once a year. I am so grateful to Temp-Stat and appreciate their knowledge, honesty and reasonableness. I HIGHLY recommend them.

Great service, a little pricey but worth it.

It was a highway robbery.
I ordered to recharge a Freon gas in my ac on January 2018.
At that time I paid $450.
They told me that “we charged a high price because of a emergency case.”
Yesterday, I ordered a recharging gas service again. They want to pay the same price. I did not understand.
It was not a emergency case. It was a regular service. So, I called another company. I got the same service.
The company charged $90.
OMG!
The temp stat inc. charged 5 times more. It was a highway robbery.
The temp stat inc. really is bad.

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Update: My review still stands but I would like to share that I recently had a conversation with the business owner about this. I feel that we had a positive conversation about this situation, the outcome, and going forward. I will say, that from the time that we first spoke about this situation and the conversation we had recently, are two different situations. The owner took accountability for his actions and his words. I do believe after our conversation that the owner is committed to growth. He is committed to learning from past mistakes and taking accountability. I do believe that as a person, he is moving in the correct direction. I wish him well, and I hope he continues to be committed to the positive growth and change that I heard when we spoke.

Lack of accountability, integrity, and transparency. Owner is verbally combative and isn’t capable of logical conversations without yelling or hanging up on someone. Read below for the full story:

I really didn’t want to do this but I feel that it needs to be said. We purchased our home in 2021 and found Temp Stat’s information from an old invoice from the previous owners so we decided to call them for our spring/fall cleanings. Everything was well until August of 2023. Our system was over heating so we called Temp Stat. They fixed the issue by cleaning the coils but the system wasn’t properly flushed afterwards that resulted in a flood in my basement (Horizon HVAC came out and concluded my equipment was working fine so it had to be that).

I was upset with the flood but the way that it was handled disappointed me greatly. The owner became verbally combative, yelling at me and hanging up on me. I respectfully requested his insurance information to rectify this but he told me; “I was trying to get one over on him and get something for nothing.” That delusional thought process continued and the business owner hung up on me multiple times after yelling at me.

Then I contacted the BBB explaining the issue and after 6 weeks the business owner finally contacted his insurance company to begin a claim to rectify this issue. If this was done at the beginning of all of this I wouldn’t be leaving a bad review and I would still be a customer. The review is based on a lack of accountability, integrity, and transparency with the customer. I hope that the business owner can learn from situations like this and grow as a person to learn to have conversations rather than yelling at someone and hanging up on them.

I had a scary experience with a Temp Stat driver license plate number XNAC78 at noon this past Saturday 12/7. I attempted to call the number on the van during this whole ordeal but no one answered. I was attempting to merge at the Pemberton bypass and this driver came out of nowhere, cut me off and would have hit me if I didn’t slam on my brakes. Which made the driver behind me have to slam on their brakes, thankfully we did not get into an accident because of this driver.

I tried staying a little behind because he seemed like an extremely aggressive driver and this man was tailgating the driver in front of him. When he saw a picture being taken of him he slammed on his brakes and I once again almost got rear ended by the person behind me. He started doing 40 in a 50 to yell at me out his driver side window which I obviously could not hear while driving, gave me the finger twice and then sped off and once again tailgating the person in front of him until he turned off to the gas station in Pemberton.

I very rarely have issues with aggressive drivers thank goodness but this is the first time I have had something like this happen when someone was driving a company vehicle. Extremely unprofessional! The owner should immediately remove this man from using a company vehicle, he is a lawsuit waiting to happen.

I scheduled a service call for no heat and requested a tune-up for another unit a few days in advance. The technician never showed up, even after I waited over an hour past the scheduled time. I called the office, and Tim said he would contact the tech and call me back but I never heard back. When I followed up again, Tim mentioned he couldn’t reach the technician and that the GPS showed the van still at the tech’s home. He said he’d keep trying or we might have to reschedule.

By this point, it was nearly 1 PM for an 8:30 AM appointment. I called again for an update, but now no one was even answering the phone. Terrible communication, completely unreliable, and a huge waste of my day. If I hadn’t kept calling, I doubt anyone would’ve reached out at all.

Terrible service! They do not answer calls nor text messages. And when they do answer a text (it seems that calling is not part of their professional practice) and give you a day and time when they will come... they do not show up. We contacted them on Sunday, January 25th. They were supposed to come either Tuesday or Wednesday, but no show. We texted the person again, and he indicated that one of the guys was coming on Friday (January 30) at 10:00 AM. Once again... Unreliable.