All reviews for Rostron Premium Home Services

We called Rostron Premium Home Services when our old downstairs AC was acting up after 21 years. They sent over a technician who diagnosed the issue and gave us some options. We went with a new system, and Josh, Christian, John, and their team did an excellent job. The new unit is quiet, efficient, and looks great. Their professionalism can't be beat - we're glad we chose them.

We had a great experience with Will and Matt who fixed the pipe under our kitchen sink and replaced the faucet. They worked quickly, showed expertise, and were very friendly. As we've used this company before and had similar positive experiences, we'll continue to choose them for our future plumbing needs.

Our experience with Rostron was incredibly positive. We urgently needed a new central air system after my husband's serious fall, and the team from Rostron worked efficiently, replacing it within days. Michael B., Shawn, Evan, and Rich were exceptional - professional, polite, and accommodating. They provided clear options and fair prices, exceeding our expectations in every way.

Tom Rostron Co., Inc. recently installed a Daikin mini-split system to replace an old one that had failed me. Despite some initial issues, the team led by Tom and their colleagues - John, Christian, Rich, Garrett, James, and Melvin - impressed with their exceptional professionalism, kindness, and skillful workmanship.

I was rescued by Tom Rostron Co., Inc.! When I bought a renovated home with an ancient 31-year-old HVAC system, it failed to work as soon as I closed on the deal. The pros at TRCo arrived pronto to assess the situation and we decided to nix the old unit and swap it out for a top-notch Diakin system (which is seriously amazing - ridiculously quiet, takes up minimal space). Two TRCo technicians were exactly that - top-notch! They walked me through their process, told me it'd take two days, and showed up on time. The whole crew was spotless, professional, and knew their stuff. I'd unhesitatingly recommend Tom Rostron Co. to anyone requiring HVAC work, maintenance, or replacements - hands down!

UPDATE: Six months after the incredible full HVAC overhaul from TRCo, I asked them to install a Daikin ductless system in my garage. The unit heated the entire space like a charm and the installation was seamless. The technicians took me through each step and how to use it properly. They were 100% thorough and professional. I'm ecstatic with the customer service.

I'd highly recommend Tom Rostron Co!

Connor got in touch ahead of time, which was a huge relief since we have a German Shepherd who can get territorial. When he showed up, I introduced him to Rex, and they hit it off immediately. Connor was courteous and skilled, fixed the issue with our garbage disposal, and we're sticking with Rostron for all plumbing needs going forward.

We were pleasantly surprised by our initial experience with this company, which was our first time using them. The office staff was helpful from the start, particularly Suzanne who answered my calls with ease and provided valuable information. When it came to scheduling, she got everything sorted promptly. Ryan J., who performed our generator maintenance, was a standout - his communication skills were excellent, and he took the time to address all our questions thoroughly. We appreciated the detailed summary of the service, including photos and a short video, which was a great touch. Overall, I'd highly recommend this company for any home services needs.

We're still adjusting to life in our new townhouse, but one major issue has been the persistent gas pressure problems since day one. Luckily, the gas company stepped in and shut off the supply after detecting a leak somewhere. We called Rostron and were fortunate to have someone arrive promptly at morning, dedicating the entire day to tracking down the source of the issue. A couple days later, they rerouted the pipe through the garage instead of digging up our driveway - a huge relief! Roland and Garrett proved to be courteous, efficient, and spotless in their work. Their professionalism is truly impressive.

Bo was great, possessing a friendly demeanor that made the experience enjoyable. He effectively communicated and handled the condensate cleaning with care. The tech reps' attention to detail, including wearing shoe coverings to prevent contamination, is also noteworthy. Overall, appreciated the service.

Dave did a fantastic job with my furnace repair. He clearly broke down the issue and his explanation was straightforward and simple to follow. I'm very satisfied with the service, which is why I highly recommend Rostron - specifically ask for Dave when booking your appointment.

This technician exceeded expectations - showing up promptly and completing the job quickly. He took the time to explain the operation and proper usage, demonstrating courtesy and professionalism throughout. A very positive experience overall.

Dave and Steve did a great job, getting my heating system up and running fast and explaining the options clearly. They're very reliable and professional - I'd definitely use them again for my next HVAC replacement.

Giang Pham arrived on schedule for my appointment the day after Christmas and delivered excellent results. He quickly diagnosed the issues with my faulty electric baseboard heaters and determined that the thermostat wasn't functioning correctly. He then contacted suppliers to acquire replacement units and a new thermostat, which he installed himself. I'm thoroughly pleased with the outcome and impressed by Giang's professionalism, combined with his courteous and considerate demeanor.

I'm extremely grateful for Tom Rostron's help during a difficult time. After my furnace broke down and left me without heat for several weeks, I was stuck between a rock and a hard place. A previous company had completely botched the diagnosis, leaving me feeling frustrated and still furnaceless.

That's when Tom Rostron stepped in - a company known for its generosity towards veterans in need. From the very start, they showed genuine interest and concern, making me feel heard and understood. Their diagnosis was spot on, but what really impressed me was that they not only fixed my furnace but also took care of removing the old one at no additional cost.

Their commitment to excellence, combined with their kindness and attention to detail, left a lasting impression on me. They didn't just provide a solution - they restored my trust in good people and businesses. I'm deeply thankful and would wholeheartedly recommend Tom Rostron to anyone seeking honest, reliable, and compassionate service.

We had trouble getting our heat going after a turn on, only to find out the boiler wouldn't start. Last week, Joe B showed up and got it working again. Upon inspection, he noticed our outdoor sensor wasn't functioning, so he came back today to replace it. Joe clearly explained the problem and what needed fixing, which impressed us.

Dave was top-notch for maintenance work - explained everything clearly so I could understand what was going on with my system. Now that he's done, I feel much more in the know. Would definitely call him again and recommend him to others.

Conor Schommer visited my home yesterday and again today for plumbing work. He's a capable young plumber who delivered excellent service. Knowledgeable and professional, Conor represented Rostron well. As a long-time customer of the company, I've seen better representation from Rostron, but Conor made up for it with his expertise. Overall, a positive experience.

My heating system malfunctioned while I was away on vacation during the coldest night of the year. Bo arrived at my place on a Saturday evening and got everything up and running, ensuring my home remained warm and safe from freezing temperatures. He was professional and communicative, walking me through the process every step of the way. I felt confident leaving him in charge with my sitter – he definitely saved the day!

The entire team at Rostron responded promptly to our concern. The initial call was answered by a friendly staff member, and the on-site technician arrived sooner than scheduled. Their swift attention to the issue was greatly appreciated, making us feel valued as customers.

Dave's inspection and maintenance of our 2-zone heating units were spot on. As an engineer, I appreciate his attention to detail. He also provided a clear explanation of potential issues with our attic system, backed up by photos, due to water seepage through the roof vent. His thoroughness is noteworthy, making me confident in his assessment.

Robert showed up right on schedule, presented himself professionally, and got the job done thoroughly. He explained everything clearly so we could understand what he was doing. Very impressed with his service. Would highly recommend without hesitation.