All reviews for Pen Pals Cooling Heating Plumbing

I had a broken furnace with my mom at 90 years old. These young men made the time for us to keep her warm. Fixed the next day. They even cleaned up after. Totally recommend Pen Pals Cooling Heating Plumbing.

Pen Pals came out when our furnace gave out. We had another company quote the work and they said we needed a new control board or a new furnace. We then called Pen Pals and they were able to fix the furnace at a very reasonable price and with a smile. Can’t say enough good things about Pen Pals.

Kenneth came out to shut down the swamp cooler and test/start up the furnace. He was right on time and very efficient. Once again Pen Pals Cooling Heating Plumbing (formally I-DEAL HVAC) did a great job. All of their employees are highly skilled and very dependable. Thanks Kenneth and another thumbs up to Pen Pals Cooling Heating Plumbing

Kenneth was extremely courteous and professional. He took excellent care of our issue. I highly recommend Pen Pals

I was out of town and the fiber optic company was digging in my yard. They discovered a water leak. Pen Pals stepped up and sent someone over the same day to inspect the problem. After a few phone calls my main water line was repaired before I even returned home! The estimate was spot on what I was charged and very competitive price wise. Thanks Francisco!!

We appreciate the time and attention Kenneth took to verify our system is working properly. He was very courteous and knowledgeable about our system. Highly recommend them.

Pen Pals went above and beyond with our HVAC installation. They were creative, figured it out and worked diligently from start to finish. We highly recommend Mo, Francisco and the entire Pen Pals team.

Kenneth came to my house today and serviced my hot water heater, very thorough and professional, and friendly, he explained everything he did, I definitely recommend him ...

Outstanding! Kenneth was a real gentleman! Tankless water heater maintenance. It's under my maintenance plan so I am unsure of cost. For roughly $400/year they flush system and maintain my HVAC. Well worth every penny!

Above and beyond exceptional service had to have our system checked out after it had been red tagged and shut down for another company claiming high levels of carbon monoxide and other unsafe issues supposedly.
This company turned off the heat and left my 90 year old mother without heat trying to force her or scare her into buying a new heater on the spot stay away from signature heating and cooling. Couple of hours later unit was inspected found no traces of carbon monoxide was safe to operate yes we realized the unit is old it needs to be replaced however it's unethical and unlawful to abuse senior citizens or anyone else for that matter and demanding that signature reimburse over $200 for services and diagnostics that were never even ordered and are not accurate

Thank you for servicing our heater. The job was well done. And Kenneth did a good job on our HVAC system. Looking forward working with you in the future.

Kenneth is very professional in his attitude and work. He replaced our water heater with a new one. He explained everything about the unit to us. We are grateful for the work he put into this project. We highly recommend him.

Tech Mgr, Paul is an excellent Manager. He is professional and courteous. He provided great tankless water heater servicing. Very happy with service. PEN PALS is the best Hvac heating and cooling company I have had work on my heating and cooling system. They are knowledgeable in their profession. And their charges are reasonable!! Happy experience :) :)

They were really great! I had both plumbing and HVAC work done, and the team exceeded every expectation. They showed up on time, worked efficiently, and explained everything clearly so I knew exactly what was happening. My plumbing issues were fixed perfectly, and my HVAC system now runs better than it ever has. Pen pals are professional, and genuinely customer-focused.

PenPals truly cares about customer satisfaction and results. We used them to identify an issue with our boiler and they did a thorough inspection. Ultimately we went a different route for our repair but hope to work with PenPals in the future for boiler maintenance.

Kenneth Thompson was our technician, and he was very polite, clean and meticulous. He performed HVAC seasonal maintenance plus found and reconnected a separated duct in the crawlspace of our home. We are very happy with the service we received!

Work was successfully performed. Kenneth Thompson gave the correct diagnosis in a previous visit and today installed the ordered part. As before, he was pleasant, good to work with, and careful to ensure the system is functioning well. You are fortunate to have him as a. technician.
My only reservation was the very high parts markup, not listed on your invoice. The repair cost 50% more than the original system installation (albeit several years ago.)

Pen Pals was the 3rd estimate I received and I was impressed by Francisco's professionalism and how he went over all the details with me. The entire crew were great to work with, professional, polite, knowledgeable, and hard working! David and Fernando were here working the most out of the crew and they went above and beyond to ensure everything was completed to the standards they stand by, they finished ahead of schedule, explained everything, and were very nice, polite, and professional 👍👍
I definitely recommend Pen Pals, very good experience 😊

I had water in my dinning room. Called Angi
Received call from PenPals. Paul came out within 2 hours. I had a serious problem. Paul showed me what was wrong, explained how to fix it, then he stayed till the job was done. Awesome service!!! I now have a plumber to call whenever needed.
Great service.

We've used Pen Pals for years now and always get prompt, fair priced services. Kenneth is a rockstar and has quickly resolved any issues or replacements we have needed. Highly recommend.

Pen Pals was great! They were quick, efficient and fair priced. Jelijah Trujillo did an excellent job. He talked me through the diagnostic and pricings. This is a trustworthy company. I will recommend them.