All reviews for Johnstone Supply

Exceptional service.

The team at the Baldwin branch consistently delivers high-quality service.

Top spot for heating and cooling parts.

They usually have what I need available, and when they don't, they still manage to locate something suitable.

They got my calls right away and took care of all the required documents.

Excellent experience with great product selection and exceptional customer support.

My top choice for an HVAC supplier - consistently stocked with essentials and helpful staff.

Excellent experience with this home services company - the team was highly competent and extremely friendly.

They're top-notch. If they can't do something, they'll find someone who can. Extremely knowledgeable and always willing to assist.

Great service from this team. They're knowledgeable about what's needed and will get it done promptly, even if that means ordering parts first. Top-notch work.

Terrible experience, the staff is extremely inefficient and too slow. I've been waiting here for over an hour and all they did was come and go. They seem uninterested. The whole staff needs to be replaced. One more thing - they never have any materials on hand.

Poor service quality.

Be cautious, as they primarily cater to corporate clients, excluding individual buyers.

Contractors only, please. Showed up late and just did the job without any extras or sales pitch.

Avoid this service provider - their representative was unhelpful and refused to work with electricians, limiting options for customers.

Rude customer service on phone. Speak for yourself if you can handle that.

If you call, they answer immediately, but then you have to wait to be assisted financially.

Terrible experience with their team.

I visited this place looking for a basic HVAC hose adapter, but after 15 minutes of asking around, they refused to help me out. The manager explained that they couldn't assist because I wasn't "part of their business". This implies that they make exceptions to some kind of rule, since it's clear the employees aren't all on the same page. Needless to say, I won't be going back. I ended up getting my parts at Nassau HVAC down the road without any issues - a much smoother experience overall.

The customer had a poor experience with this home services business, citing unhelpful and rude management. The location is too small and appears unprofessional. The company's product was faulty, and they refused to take it back after purchase. The customer ended up paying for new equipment twice, leading them to consider contacting headquarters about the issue specifically with the manager.

I was left waiting for over 40 minutes outside a store location. When I called, they informed me they wouldn't serve someone like me - a non-contractor - because I wasn't buying specific products typically found at Home Depot. It's a ridiculous policy that shows poor business practices. My only experience with this location has been disappointing. Interestingly, I've had no issues at other locations and even ordered online during the COVID-19 crisis without issues.