All reviews for VacRock NY inc

I tried Vacrock after other contractors failed to diagnose my Fujitsu split A/C's Freon leak issue. Unlike those who suggested a pricey system overhaul, Andrei pinpointed the problem at the coils inside the unit and fixed all three leaks affordably. He and his team took their time, worked carefully around the house, and finished on schedule. I appreciate Vacrock's expertise, attention to detail, and professionalism – they truly delivered without breaking the bank.

My Emerson HVAC motor failed at the start of summer. Thankfully, VacRock quickly diagnosed the issue, sourced the replacement part, and had my system operational again. The service was prompt, efficient, and effortless – exactly what I needed to stay comfortable during the hot months. Their work exceeded my expectations, restoring a smooth temperature control with impressive reliability.

This technician was a straight shooter who got the job done without holding back. He tackled two outdated PTAC units head-on, refusing to give up until they were fixed. The team's professionalism was top-notch, with courteous staff who kept me informed every step of the way.

This company exceeded my expectations hands down. After a disappointing experience with another service provider in Brooklyn, they proved to be the clear superior choice. They provided a detailed quote with no hidden fees, backed it up with photos and videos, and clearly explained what needed to be done before getting started. I was able to get same-day service, which was a huge relief for my tenant. The team is fast, reliable, and genuinely honest - exactly what you want in a home services provider.

I've used VacRock twice now and their service is just as great the second time around. I'm really thankful for their visit to clean out my vents, dryer, and air conditioning unit - the technicians were super neat and efficient, leaving everything spotless when they finished.

Andrey was incredibly kind and respectful. He took the time to thoroughly explain every step of the process, making me feel at ease throughout our interaction. His expertise was impressive and I'm grateful for his assistance. If future issues arise, I won't hesitate to reach out to him again. Thank you for providing a reliable solution, Joyce Squerciati

I'm extremely satisfied with this company - they're top-notch professionals who genuinely know their stuff. Unlike other firms I've used, which have yielded mediocre results, VacRock really delivered. Specifically, Andrei's expertise saved the day when he spotted a wiring issue in my A/C system and got it fixed pronto. Within an hour, I was enjoying cool air again. The team also provided me with options for upgrading to zoning, as well as educating me on the importance of regular maintenance to keep my HVAC system running smoothly. I'm thoroughly impressed and would highly recommend this company - they truly exceeded my expectations!

VacRock's ventilation installation exceeded expectations. The team was extremely professional, knowledgeable, and speedy. Clear explanations were provided during the process, making it smooth and trouble-free. Overall satisfaction is high - highly recommended for anyone in need of similar services.

I recently had Kad and Andrey visit my home for HVAC repairs, and I'm thoroughly impressed with their performance. They arrived promptly, were courteous and knowledgeable, and worked efficiently throughout the process. Their explanations were clear and concise, ensuring everything was working as it should before they departed. The quality of their work is exceptional, and the level of service provided exceeds expectations.

Kad's team handled the boiler replacement with honesty and fairness. I'm pleased with their work. Expect good value for your money.

I recently had VacRock come out to address an issue with my air unit, which they promptly investigated and maintained. The technician arrived on schedule and showed respect for our home by removing their shoes before entering. The service was exceptional - the customer service, politeness, workmanship, and thorough analysis were all top-notch. I appreciate that prices are transparent and reasonable, and that a clear invoice is provided at the end of each visit, including a breakdown of costs and a summary of the system's status. This level of professionalism and efficiency has won me over - VacRock is now my preferred choice for HVAC services and I would highly recommend them to others.

VacRock saved me from a sweltering NYC heat wave when my AC failed. I'd been left high and dry by another company that vanished after starting work, leaving me in the lurch for two weeks. VacRock arrived just two days after my initial call, fixed three units, and offered valuable maintenance tips. Their service was prompt, trustworthy, and hassle-free - from start to finish. The invoicing process was seamless too. I'm extremely satisfied with their performance; they're a reliable choice for HVAC needs.

Impressive service! I was pleasantly surprised by the professionalism of the team. They arrived on schedule, showed respect for my space by removing their shoes, and assessed the PTAC issue with expertise. Unlike others who had previously tried to fix this problem, they were upfront about the real issue and provided a fair price. Their honesty in pricing and communication earned my trust – it's clear they genuinely care about delivering quality work without hidden costs.

I stumbled upon VacRock on Thumbtack and booked an appointment with Kad for a thermostat replacement. From start to finish, the whole experience was top-notch.

The technician duo showed up on time and acted like total pros. They gave my system a thorough once-over, broke down what needed fixing, and offered a straightforward quote. What really impressed me was their dedication to detail - they went above and beyond by tidying up some minor issues that weren't even part of the original plan.

After installing the new thermostat, they made sure it was working properly and took the time to teach me how to use it. As a landlord with multiple properties, I appreciate their honesty, speed, and commitment to quality work. I'll definitely be calling VacRock again, specifically asking for Andrei, whenever I need HVAC help.

I'm extremely pleased with Kad's service from VacRock. It's been six years since my dryer was installed and I'd never had a vent cleaned - the previous installers had no idea what they were doing. Today, Kad thoroughly cleaned it and replaced the damaged part. The difference is night and day, you can see everything clearly now inside and out. The before-and-after pictures show exactly how much of an improvement it's made.

We recently addressed a recurring cooling issue with our AC unit after a few days of struggling. The team from this service provider sent someone over who inspected our ductwork, coils, and removed mold growth. Their communication was straightforward, they explained the problems and solutions clearly. They worked efficiently and demonstrated expertise in their work. We're seeing noticeable improvements now that the issue has been resolved, which is a relief.

I've had two positive experiences with this company, just as good as my first time. They sent Andrey to fix my Fujitsu air conditioner - he was top-notch. He knew what he was doing and made sure everything worked properly before leaving. The job included a thorough cleaning, checking the system, and topping off the refrigerant. I'm impressed by their consistency and reliability, which is why I chose them again. They deliver good service every time; highly recommend them to anyone looking for reliable HVAC help.

I've had an excellent experience with this company, particularly during an emergency situation that required swift attention and action. Within two days, the job was completed at a very competitive price. The owner and his team impressed me greatly - they are honest, professional, experienced, and ethically sound. If you're searching for reliable contractors who keep their promises, look no further.

I recently hired them to install a new furnace, and I'm extremely satisfied with the result. The entire process was completed within two days, addressing my urgent need for heat. In contrast, other contractors I've dealt with in the past have been dishonest, unresponsive, or overly expensive. Some even required me to wait days before they could start work.

What sets this company apart is their commitment to providing timely service and fair pricing. My tenants' safety and comfort were paramount, and these guys delivered. I'm thoroughly pleased with the work and wish them continued success - a 5-star review seems like an understatement.

This company far exceeds all others in New York. I wholeheartedly endorse it. The owner is extremely reliable, possessing in-depth knowledge and a commitment to his promises. A critical issue arose requiring immediate attention, and he responded promptly within the hour. He fulfilled the job with speed and accuracy as expected, delivering excellent value for price. His team consists of skilled professionals who embody integrity and trustworthiness. A new furnace was installed over two days, meeting the promised timeline. Their pricing is unbeatable. I'm at a loss for words to express my appreciation. May this company continue to thrive with continued success.

This company's customer service is top-notch. We had a frustrating heat pump problem, but their team worked methodically to narrow down the issues from least costly solutions first. They were thorough and explained everything clearly, making us feel confident in our decision. Despite needing a more significant repair, we're glad we went with them - they've earned our trust and we'll definitely use them again.