All reviews for Elm Air Conditioning

Our initial meeting with Cathy in the office, followed by Scott's visit to the house, and the technicians' installation set the tone for a flawless project. Over three days, they replaced two ductless splits, removed an old furnace, and installed a new heat pump, air handler, and updated ductwork. The team left our home immaculate each day. We're impressed by their attention to detail and high-quality workmanship. Throughout the process, we felt confident in ELM Air's expertise. Their professionalism and commitment to delivering exceptional results is evident.

I recently had my heat/air handler and compressor replaced, and the experience was overwhelmingly positive. The entire team was incredibly professional, providing clear explanations and gathering necessary information with ease. The installation was carried out efficiently, with the technicians maintaining a tidy workspace and being mindful of their surroundings. Scott, Moses, and Willy were knowledgeable and diligent in their work, ensuring everything was done correctly. Bill took the time to research and offer tailored advice on equipment options, while Brittany and Susan provided prompt follow-up support to my concerns. The team's collaborative approach is evident, with each member working together seamlessly to provide exceptional service.

I'd like to express my gratitude to the entire Elm team for their outstanding service with installing our AC/Heating system on January 27, 2021. The process was smooth, professional, and a great value. I'm particularly impressed with the installation team's work, which exceeded expectations in terms of quality, cleanliness, and safety. Their efforts were top-notch, and I highly recommend Elm Air Conditioning Corp. to anyone seeking reliable AC/Heating services - you won't be let down.

We've been loyal customers of Elm for over a quarter century. Last year, they upgraded our master suite with a new air conditioning system and heat pump. Their staff consistently demonstrate efficiency and a willingness to address any questions I have about their work. The company is reliable, responsive, and reasonable in price. One technician stands out - Brian - who possesses impressive technical expertise and a genuine passion for his craft.

I hired this company for a routine AC tune-up, but they ended up finding more issues than expected. The technician, Brian, was incredibly knowledgeable and seemed genuinely enthusiastic about his work. He discovered that my gutter drain was clogged, causing backup into the air handler's drain pan. I'm glad he caught this problem and made the necessary repairs. Overall, a solid experience with good customer service.

I've had a fantastic experience with Elm Air Conditioning. They're the only company that focuses on installing central air units in Cape homes, and their work was top-notch from start to finish.

Eric, the technician I worked with during check-ups, was always prompt, professional, and extremely knowledgeable - he's honest and friendly too. His expertise is a huge asset to the team.

Even when my parents' old AC unit needed troubleshooting, Elm was accommodating and helped get it sorted out. Overall, they're a company that gets it right, and I'd definitely recommend them.

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Last summer I had Elm put in a Mitsubishi mini ductless air conditioning system on our main floor, covering about 1000 sq. ft. The wait was 5 weeks long due to their busy season, but it was worth it. Our entire experience with Elm was top-notch and hassle-free. From the initial assessment by salesperson Steve Oest to my interactions with receptionist Kathy and the installation team (JR, Rob, and Moses), everything went smoothly. They did a flawless job. I'm extremely satisfied with the outcome.

Scott was helpful in guiding us to the right AC system when we upgraded. We're pleased with the new unit and appreciate their regular maintenance services, which give us peace of mind.

The entire installation team, including Erik, JR, and Scott, were extremely skilled and knowledgeable professionals. Cathy in customer service was also incredibly helpful. The installation process itself was seamless and minimally intrusive. Scott's explanation of the system was clear and concise, and he presented a fair assessment of the equipment and services needed to achieve optimal performance at a reasonable cost. I'm thoroughly satisfied with the final result and appreciate the team's collective efforts in delivering a high-quality installation experience.

I recently had a ductless a/c system installed in my home by ELM, and I'm extremely happy with the decision. From the initial meeting with Scott O, who was knowledgeable and professional, to the installation day, everything went smoothly. Scott provided a detailed estimate that was both fair and competitive. On install day, Scott, along with Brian and Nick, arrived promptly and efficiently completed the job. Before starting work, we all reviewed the plan to ensure it met our expectations. The installers demonstrated excellent professionalism, tidiness, and courtesy throughout the process. I'm thoroughly pleased with the outcome and have no reservations about choosing ELM. In fact, I'll definitely recommend them to anyone looking for reliable service.

I hired ELM Air Conditioning to install central AC and a ductless unit in my old home. Scott was efficient in providing an estimate and answering my concerns promptly. The installation team arrived on time and worked well together, completing the job faster than expected. They handled any potential issues with ease, including sealing the ceilings to avoid damage. I'm thoroughly satisfied with their work, leaving me with no regrets about choosing them for this project.

We had high hopes for Elm Air based on the recommendation, and they delivered. Scott provided clear explanations of our options, while Cathy made setting up a date and payment plan straightforward. The installation crew came across as genuinely respectful professionals who kept us informed throughout the process. The end result is impressive - units that function exceptionally well and look great in our home.

Erik and Anthony recently installed an HVAC system at our house. Both guys were incredibly courteous, very efficient, and left the area spotless - you'd barely notice they were there. The installation itself was top-notch. What really impressed us was that they took the time to teach us how to use and maintain the equipment properly afterwards. This is now my second Elm installation, and I've also had great experiences with their ductless systems.

Had a solid experience with Elm. Scott was prompt and helpful throughout the whole process. The work started and finished on schedule and Junior did a good job keeping me in the loop, answering questions and tidying up each day. If you're due for an A/C upgrade or maintenance, I'd consider Elm.

I had a positive experience with Elm Air after being referred by my contractor. They exceeded my expectations during my condo renovation. Initially, I thought I'd need to replace both air conditioning condensers, but it turned out only one was faulty - the other required servicing, saving me a significant amount of money. Elm also efficiently added heat to my lower floor using existing ductwork at a lower cost. Their work was flawless and they arrived on schedule, which is not always the case with some companies. I compared quotes from multiple providers and found Elm to be competitive in price. Overall, I'm extremely satisfied with their service.

I'm not often blown away by customer service, but Elm truly delivered. They stuck with us for months, answering questions and guiding us through choosing a central air system that fit our needs perfectly - no hard sell in sight. Cathy was meticulous about getting the right financing and permits in place. The installation team was prompt, professional, and left everything spick and span. Even after the job was done, Scot and Cathy continued to check in with questions and tweaks months later. This company has set a new standard for customer care - it's refreshing to know companies like this still exist.

Elm Air did a fantastic job installing my unit both inside and out of my house. The installers were extremely professional and courteous. What impressed me most was the attention to detail - they even cleaned up after themselves and returned some items I had misplaced, including my photos. The paperwork and instructions provided made it easy for me to claim my rebates. Overall, their service was top-notch and exceeded my expectations.

The tech, Carlos, was super responsive and confident in his fix. He delivered top-notch service - you can't go wrong with this guy. 5 stars.

I've had the pleasure of experiencing Elm's exceptional services firsthand, thanks to my family's long-standing relationship with the company. When our central AC stopped working, we were initially directed by our service contract provider to replace the entire system - air handler and condenser. However, after obtaining quotes, we opted for Elm due to their competitive pricing.

Scott from Elm was outstanding - highly professional, communicative, and knowledgeable about our high-end variable speed system. His advice to simply replace the air handler instead of the condenser saved us a significant amount. The installation team, led by JR, arrived on time, worked efficiently, and maintained a high level of professionalism.

The follow-up visit from Brian was prompt and focused solely on replacing the UV bulbs, with no additional service fee. I'm thoroughly impressed with Elm's commitment to customer satisfaction and their ability to deliver top-notch work without breaking the bank.

We had a faulty heating system that Elm Air fixed, but what really impressed me was the way they handled the situation. Another company had botched the initial installation, which put the new fix in jeopardy. Instead of backing out, Elm Air stepped up and rectified the problem, showcasing their dedication to standing by their work. It restored my faith in the craft. Their professionalism is a breath of fresh air, especially when it seems like some companies only care about profits.

I recently had dual zone central air installed by this company and the experience was hassle-free from start to finish. They arrived promptly, worked efficiently, and made adjustments as needed. The technicians were courteous, tidy, and answered all my questions thoroughly. The installation was completed quickly - in just two days - and I'm extremely satisfied with the result.