All reviews for Systematic Control Corporation

Prompt and efficient service.

Recommend without hesitation. If I could give more than a 5-star rating, I would. The service was excellent, with knowledgeable professionals.

I recently bought a new central air con system and was really pleased with the good service, quick installation and reasonable price.

Working with them was great. They did an excellent job installing the new system, which kept me cool even in the sweltering summer weather. Their efficiency and responsiveness were impressive - I appreciated their quick answers to all my questions.

As a property owner with multiple residences, I've relied on Systematic for all my HVAC and heating maintenance needs. They're reliable, friendly, and deliver top-notch work. When my elderly mother's heating system needed attention, I trust Systematic to get it sorted quickly. Recently, when her heat stopped working, they sent a technician right away, diagnosed the issue, and had her warm again promptly.

We had an exceptional experience with this company. From the office team to the field staff, everyone we encountered was professional, polite, and knowledgeable. They treated us with courtesy and friendliness throughout the entire process, from initial consultation to installation and follow-up. The new AC system they installed is performing significantly better than our old one, even before it stopped working. We're extremely grateful for their service and appreciate the company's great organization.

I recently had my Carrier hot water heating coil replaced by this company, which was a smooth process from start to finish. They provided an initial quote over the phone, ordered the necessary part, and installed it without any complications. My parents have been using their services in Bayside for years and reported a great experience when they upgraded their entire HVAC system a couple of years ago - I'm glad to see them servicing my area as well. Overall, it was a pleasant experience.

Reliable, trustworthy service provider with excellent value for money.

I've had this contractor work on my property before, and their service was always prompt and professional. However, my recent experience has left a sour taste. When I called them for a quote on a new ductless A/C installation, I mentioned that I'd used them in the past and they could help with the PSE&G rebate program. After completing the application and being approved, I was looking forward to finding out how much I was eligible for. Instead, when I called today, I was told that the owner had decided it wasn't worth the hassle of processing the rebate paperwork, which was a huge waste of time. Now I'm back to square one with a new contractor, all because they lost a big job and can't be trusted to follow through on their commitments.

Terrible experience with unresponsive customer service. No follow-up after initial contact.

Terrible experience with this company. The situation was critical - my mother relies on oxygen 24/7, so a functioning A/C would make a huge difference. We scheduled an appointment for 8am but the technician didn't show until almost 11am. To fix the issue, another worker had to be sent up, rendering the job impossible. The office later called, explaining that they only cater to their "regular" customers and couldn't accommodate us. The lack of consideration and poor communication left a sour taste.

They scheduled me twice, but never showed up.
The technician seems genuinely nice, but their punctuality is questionable - they'll notify you for multiple days in advance.
Additionally, there's an attitude problem with the office staff; it feels like they're doing you a favor when you're paying. This was my first review due to how disappointing it was.
If your home climate control matters and you actually live in the unit, I'd recommend looking elsewhere.

I'd give a rating of zero stars if possible. The company's customer service is abysmal - it's a complete waste of time to deal with them. Constant no-shows meant I had to proactively schedule appointments and quotes, rather than the other way around. One technician misdiagnosed our heating system, resulting in costly repairs over the winter months without any compensation. Given their high prices and premium service, I was shocked by the subpar experience. Unfortunately, I won't be renewing my contract with them this year or beyond.

Here's a rewritten version of the review:

I'm usually hesitant to leave reviews, but my experience with Systematic has been disappointing. I've had their summer maintenance plan for my central air unit for four years now - it's not cheap, so I bought into the "better safe than sorry" approach.

When I needed help, I called and asked them to send someone over to take a look at my unit, which isn't working properly. I was told they couldn't come out until five days later, which seemed like a long wait. What really stuck with me was when I found out that emergency service wasn't included in the plan I had signed up for - despite never needing it before. This lack of clarity and customer support has left a bad taste in my mouth.

This company is an absolute nightmare. The staff's complete lack of professionalism and courtesy is appalling. Specifically, Bob, Sue (I'm not even sure if that was her real name), and Lou were the most unhelpful and hostile representatives I've ever encountered. They charged us $250 for a half-hour of service, which was all they needed to complete the job. However, things took a turn for the worse when Lou informed us that we wouldn't be able to get the part we needed until October. When I expressed my disappointment, he cut me off mid-sentence and put me on hold, only to have another representative take over and promise to call me back – which never happened. Needless to say, I would advise anyone to steer clear of this company at all costs. We've since replaced our unit just to avoid dealing with these unprofessional, rude, and ignorant individuals again.

We've had two contracts with this company, paying them significantly more than $1000 each. They don't provide emergency services and never answer calls outside of regular hours. When we returned home, our house was 40 degrees and the pilot light wouldn't ignite. We're shopping for a new service provider tomorrow.