All reviews for Schall & Young Heating and Cooling

Great team, honest and fair

Excellent service. Was able to come and fix my furnace the same day I called.

Bill and his team are excellent. Their prices are fair, they communicate well, are punctual and do great work. I would highly recommend them.

Can only say positive about Schall & Young service. Bill Young went out of his way to respond to our call. Workers Charlie & Anthony were efficient & answered our questions in a clear, concise way. Thank you & feel confident in recommending this company.

As always, Schall &Young came to our rescue and the service tech was on the ball, communicated regularly and went to the nth degree to take care of us. We're calling them back to do more work...because why wouldn't we!!?? Stick the dependable and honest service!!! Thanks, again!!

Nothing worse than turning on heat and having no heat! Called Schall + Young and someone was to my house that afternoon! He was professional, informative and very nice. By the next day his crew was here, met all of our expectations and we had heat. I would highly without hesitation recommend this company.

We've been calling Schall & Young for our heating system issues ever since we moved to Buffalo five years ago. They have always been very fast to respond, extremely courteous, and have fixed our issues without ever overcharging us or trying to upsell us on things we don't need. Five stars well-earned! Thank you!!!

When my parents' air conditioning went out—during a critical time as my mom is battling cancer—Bill Young immediately sent a crew to replace the unit. On the very same day, the AC in their rental property also failed, and Bill had a second crew there without hesitation. Both units were replaced quickly, professionally, and at a very fair price.

Bill and his team were not only honest and efficient, but also incredibly compassionate during a stressful time for our family. Their responsiveness and integrity made a huge difference, and we are deeply grateful.

Highly recommend Schall & Young for anyone looking for trustworthy, top-tier HVAC service in the Hamburg area.

Honest/reliable/family owned company…these days it’s so hard to find a company not bought out by a big guy that’s not even local! Went above and beyond to get us a new ac unit and coordinate it with us as we had some things to do first. Every single person that came to our house was incredible at what they do. Thanks!!!

First time losing power in a new built home, the generator turned on immediately, but it was sending power to nothing.

One call to Sue at Schall & Young Heating and Cooling and they had Evan at my house in no time to correct an electrician's error.

THANK YOU Schall & Young for your prompt and courteous service!

I can’t say enough good things about this HVAC company. I actually grew up with the owner’s son, so I’ve known their family for years, and they’ve always been reliable, honest, and hardworking. Over the past couple of years, I’ve had a few furnace issues come up, and every single time they were there right away to help.

Last winter, in the middle of the cold season, they showed up promptly to inspect the system and got everything running smoothly again. This year, they came through just as fast—had the repair done within 24 hours of my call. The heat is something you can’t go without in Buffalo winters, and they made sure I didn’t have to.

Truly great service, fair prices, and people you can count on. Highly recommended!

Uggghhh... 20 degrees outside... suddenly realized my house had dropped down to 55. Fuse wasn't tripped, gas was still working on the stove, thermostat looked fine. Time to call an HVAC professional.

Started with Evergreen Heating & Cooling... John answered: "So sorry, we're booked solid for the next 6 days. But I'd highly recommend Schall & Young out in Hamburg." (I'm in Buffalo)

Looked at Schall & Young's Google reviews -- only 4.4 Stars. But started reading through their reviews and realized, they're all strong 5 Star reviews.

So I took the risk, and am so glad I did.

Sue (in the office / answered the phone): Phenomenal - efficient, effective, friendly (texting and on the phone). Top-Notch. She immediately put me in touch with Evan, "Yes, not only do we serve Buffalo, I happen to be in the neighborhood."

I can't overestimate how refreshingly positive the entire experience was. Evan was gracious, competent, trust worthy, personable, and worked FAST. I mean, not only did he troubleshoot fast, but literally -- he was fast.

Their rates are lower (HVAC industry Service-Call and Hourly-Rates are HIGH). But their support and expertise is Top-Tier.

In the end, it ended up being dead batteries in the thermostat; don't get me wrong, they weren't totally dead (it still worked) -- but dead enough that the thermostat was malfunctioning.

Evan could have taken me to the cleaners (I would never have known it wasn't the thermostat, or the furnace circuit board). Nope. In and out in no time, and even ran to the store to purchase new batteries to test his theory.

Could have been a super expensive disaster. Wow... honesty is so important when hiring technical professionals. Peace of mind. Schall & Young are my new HVAC professionals.

Kudos to the entire staff. I highly recommend.

Just don't terrible customer service

Don't just dont.

Called for a repair. Ended up with fire fighters in my basement after the expansion track exploded. Owners took no responsibility just said I needed a new boiler. Got a second opinion- full repair, no new boiler needed.

This company doesn't care about your health or safety. Un-reliable and the WORST customer service I've come across...So we called this company to do a yearly maintenance on my heater they installed 5 years ago. Upon the workers arrival we saw he had no mask on, so we went outside and asked him if he would kindly put one on before coming in the house. He started to walk away and I said "oh its in the truck, sounds good" -He turns around and goes "you know you're the first one who asked me to put a mask on"...Then proceeded to say "we watch to much TV" and started CURSING and calling us NAMES.... We told him my mother was a Cancer patient and he flipped us off and said "go back to sleep"?...Have no idea what that comment meant. So we called the owner of the company and told him what happened. He proceeded to laugh at us and said just what his "worker" said...." You're the first person who wanted our workers to wear a mask, no one ever asked us to wear one in thier house before"....This day and age with hundreds of thousands of people dying from this horrible virus you think they would want to give thier customers the ut-most service, respect and saftey....Especially after how we told him AND the owner that my mother has Cancer along with other medical issues- WHICH HE LAUGHED AT....The boss of the company and workers could care less about your health or safety and think the covid 19 virus is -And i quote "A hoax"... Please be aware and weary about anyone entering your homes. Especially this low quality under performing company such as this.

-This compnay was previously owned by my grandfather's life long friend- That's how we became customers. It's a shame to see where they have come today....