All reviews for Brooke's Enterprise LLC.
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Great to work with! They got everything done in a timely manner and great attention to detail.
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Great job on my water line replacement. Thank you for your awesome service!!
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Needed lawn care in a pinch for my grandmothers home. They got right back to me and even got to the lawn within a few days. Highly recommend!
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Kenny and his crew did a fantastic job replacing my basement walkout steps. A very painless process and very professional from start to finish. I would defiantly use them again in the future.
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Always an awesome experience, the entire team is very professional and kind! Thank you Brooke’s!
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Ken has not done traditional work for me but he volunteered his time and his jeep to pull a float in a July 4th parade last year. The float carried several people with intellectual and developmental disabilities. One gentleman actually rode in the Jeep and had the time of his life. If you’re looking to hire a really kind human, Ken is your guy.
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We have been grateful to have Ken plowing for us this season! We can always get out of our driveway in the morning! Happy Customer!
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We wanted to upgrade our kitchen ceiling. It was suggested to us that a wood tongue and groove ceiling with a new updated farmhouse style ceiling fan may look nice. Also, we wanted to paint the walls in the kitchen and Brooke's Enterprise helped us by looking for a color that would compliment the new wood ceiling and fan. The results are so beautiful 😍! Everyone that comes in & sees the new remodel agrees that it looks stunning. We highly recommend this company. Thank you for your spectacular workmanship.
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I had made a post on Facebook about needing my driveway plowed last minute and an employee named Kenneth had messaged me about it and was MORE than helpful! Not only did he show up within an hour but he shoveled, ALLLL around my house for me!! I’ve always gone through “random” people who just have plows to get it done quick but I will most DEFINITELY be coming back to this company! Thank you SOO much again for going above AND beyond what I even asked for and getting theres so quickly. One less thing I had to stress about today and again he made it so simple for me! Thank you SOO much again much again!
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It is said that the only thing of value a man has to offer in this world is " his word". In Ken's case that turned out to be worthless. Ken quoted me a proposal to plow my driveway which was a one time charge for the season. When I received the contract I told him that I was interested in a per trip charge, as I believe this is the fairest for both parties. He reluctantly agreed an sent an amended proposal which I accepted, signed and returned. He in turn sent an email thanking me for the business and accepting the contract. This was in October2024. In November 2024 he then tells me that he will not honor the contract. When I remind him that therE may be consequences for breaking a contract, he then says OK "I will do it for this year but not next year". When my driveway didn't get staked as specified in the contract, I contacted Ken, he said at that time, per trip contracts do their own staking. At this point is was becoming increasingly clear that Ken had no intention of honoring his word OR the written contract.. I have contacted him via text messaging to clean up my driveway AT HIS CONVENIENCE. He has not come!!
I URGE YOU TO DO BUSINESS WITH PEOPLE THAT HAVE ESTABLISHED TRUST, WITHIN THIS COMMIUNITY. -
Ken has most definitely taken on more plow contracts than he can properly deal with. He doesn’t properly train his drivers in exactly where they are supposed to plow, he doesn’t follow his own contract of 3” or more of snow even when you send pictures with a tape measure showing the amount of snow he will say it’s 2”., He is unprofessional and does not know what decent customer service consists of. He appears immature, if there are any issues he deals with them by threatening to cancel contracts, or if you talk him into keeping the contract because it is the end of December and he has made 4 trips to your property and wants to give you less than half of the money back you paid for the entire season he acts annoyed if you contact him for any legitimate concerns. He then tops off a season of unneeded stress by not honoring the entire contract , he didn’t do spring cleanup as was stated in the contract. He could use a course on how to provide at least good customer service. At the very least as well as more life experience so he can act like a professional. About 5 minutes after I posted this review Ken contacted me and said he would be out in the morning to fulfill my contract. He told me I think I’m his only client which is an example of his immaturity. I most certainly never did just expected him to honor his contract. I contacted him on 4/17, 4/21 and this afternoon about spring cleanup after seeing a post on his facebook account from 4/4 that he and his crew went and took care of spring cleanup for all his plow contracts obviously except for me. His immediate response to my review when he ignored 3 requests to fulfill his contract is an example of his unprofessional practices.
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I’m very disappointed and sad to write this review of Brooke's Enterprise I notified them as well. What I requested was not completed correctly at all! Ken said “he was a professional and expensive but said he would get the job done the right way and professional, within my time frame. I spoke about my project in great detail and I was under a time crunch, they completed in time but CUT MANY corners and unfortunately his team does not have any knowledgeable about plants, as they removed plants (lavender and hostas) that they shouldn’t have, they even butchered my hydrangeas as the buds on 2 of my bushes were cut off completely, so I will not get any blooms at all! Also I requested all of the old landscaping cloth from previous owner and all weeds removed but as you can see in the photos that was not completed, there are 1ft+ weeds growing behind bushes, and just 2 weeks later you can see all of the weeds and hostas growing thru the new mulch! I reviewed the security cameras and it confirmed they just used a weed wacker and then added the mulch on top, they left all of the roots! I contacted him when I first saw weeds and when I dug up and moved plants as they were placed way too close to the A/C unit and I saw lots of weeds and the old cloth under the new mulch! When I spoke to Ken he reluctantly sent someone to come spray (which obviously didn’t do anything or kill anything all) The roots should have been removed prior to the new mulch and the grading of the beds should@@ have also been done prior but it wasn’t! I had to remove mulch from around the A/C unit as it was all in the vents! You can see the mulch dips down behind the A/C which I discussed with Ken prior. You can see the photos (even the ones he sent with his employee in it) and all of the grading issues and weeds coming thru, it’s sad that people do this type of work! The pictures prove and show the level of work completed by this company and now need to have another company redo all of the work!