All reviews for Reimer Heating, Cooling & Plumbing, LLC

Today Jeff John and Skylar came to my house to install my new boiler. They were here on time they are very friendly and knowledgeable. They did a great job with the installation. They were very thorough in explaining how the new system works. Awesome experience.

Zana was WONDERFUL! Extremely knowledgeable and reall was so nice! Will definitely ask for him personally next time I call! For real, I hope you’re paying him what he’s worth-good employees are hard to find!

Darrell was great! Friendly and worked fast. We needed a couple emergency plumbing repairs and he took care of everything for a fair price. Thank you!

I was in desperate need of either a furnace repair or a new furnace installation, I didn’t know which. James Jenks, the first technician came out almost immediately after my first phone call to the company, assessed the problem, explained in detail with pictures what needed to be done and got me setup for a new furnace installation the very next day. Eric Camacho and Aaron Nicholson arrived early the next day promptly and ready to do the install. They worked continuously until the job was finished, making sure to answer any questions I might have had. I was very happy with their completed work. I received top notch service from the company from start to finish. This company is very well run with an amazing team paying close attention to details and time commitments with an aim to please the customer. Everyone was so friendly and pleasant to talk with and I am so glad I chose them to handle my needs.

Milan K was awesome! Very thorough, kind and clean. He explained what was wrong and made sure to show me that the problem was fixed. Definitely would recommend him to anyone!

Nick Krochmalechwas the tech that came to my home today. Nick came to hook the Hot Shot machine to clear an ice blockage in the line. He was prompt, polite and very knowledgable. He explained everything to me and listened to my concerns. I ok'd the price and he went right to work. Within 15 to 20 he had melted the ice blockage.
Nick was very personable and did a great job.
Reimer should be proud of this young man
He is an asset to the company.
I have had 2 Reimer techs working to solve this problem and was amazed how knowledgable and hard working.
Great Job Nick!!
Tim C

I called Reimer to cable the sewer line of my rental property in Rochester, NY. Plumber Joe Tumminelli showed up on time an provided me with a fair estimate. It was not the most affordable but he seemed very professional and offered me a free camera inspection with it so I approved it. He performed the job diligently to open the line and provided me video of a blockage on the city side of the sewer line so I could request further service from them at no cost to guarantee the sewer will work as it should. I was impressed with his plumbing knowledge, honesty, attention to detail and great communication. I highly recommend their services if your focus is on quality work.

Reimer was out to my home within 2 hours for an emergency call. I called around to a few different companies in the area, and Reimer was the fastest by at least 2 hours. Very happy with the response time while having no heat.

The tech, Ryan Grandy, was extremely gracious, knowledgeable, efficient, and honest. I really appreciated the time he took to explain everything. I could tell he takes a lot of pride in his work, the company, and taking care of their customers. I felt comfortable and very happy with the service I received.
Reimer is a genuine, honest company.
5/5 stars!

The technician Zana, who came to service the air conditioning system at our home was exceptionally courteous, very professional, and did a fantastic job, taking care of the problems with the air conditioner. He also explained in great detail all of the things that were contributing to our problem and then made sure that he addressed each one in order to make sure that the system would operate optimally in the future.

Zana was very courteous and did a thorough job making sure that I understood everything that he was doing. I felt like he was someone that I could trust.

Zana is an absolute lifesaver! On the coldest day of the year (−3°F), when my furnace decided to quit, he showed up quickly, diagnosed the issue as a failed pressure switch, and handled everything with outstanding professionalism.
The replacement pressure switch had to be ordered, but he refused to leave my family without heat. Instead, he engineered a clever, safe temporary fix that kept the furnace running reliably and our home warm throughout the entire blistering cold spell. That ingenuity and dedication made all the difference.
He was incredibly thorough: explained everything clearly, patiently answered every single one of my (many) questions, worked efficiently, and even set up the furnace so it would transition seamlessly once the replacement part arrived. No shortcuts, no upselling—just honest, skilled work.
If you want someone who truly goes above and beyond, especially when it matters most, Zana is the technician to call. I can’t recommend him highly enough!
Thank you, Zana—you kept my family warm when it counted.

We knew we had problems with our furnace when we called Excellent Air, who had installed the HVAC system 20 years ago for the former homeowners. We didn’t have a maintenance contract, and we hoped we could squeeze a little more life out of the system. Unfortunately, Joe discovered holes in parts of our heating system that required a new furnace.

From the diagnosis to the installation of the new furnace and humidifier took the rest of the day. We considered ourselves lucky to have a new system by dinner time.

Kudos to Joe, Dan and Shamus for making the swap-out a pleasant and educational experience. Good, competent people, respectful, but also easy going and comfortable to have coming in and out of the house. My husband and I worked on our stuff while they worked efficiently and quietly.

I assume we won’t see them till next year’s maintenance checkup.

Amazing service. Technicians were very knowledgeable and professional. They answered all my questions about the installation of my new combo boiler and provided information on the functions and maintenance of the boiler. Five stars.

We had our water heater serviced by Emanuel and it was one of the best experiences we’ve had!

He was very professional, courteous, thoroughly explained the steps before starting and throughout so we were always kept in the loop.

He also provided great advice so as a customer I am kept well informed and can better predict signs of trouble before they get worse which helps keep my cost down, call it “preventative maintenance”!

I will definitely return and appreciate the great experience!

Highly highly recommend!!!

I thank Reimer for their service over the past few weeks and would especially like to personally recognize the following:

Ryan, who was here on an emergency call to repair my furnace which had quit during a terrible cold spell in January. The furnace was fixed that day. He also suggested your yearly maintenance program, of which I am now a member.
Joe, who was here to totally clean and examine the furnace. He installed a new UV air system and instructed me on what I need to do on a yearly basis for my April Air system. Look
Devin, who was here to descale and examine my tankless water heater. He actually inspected my entire water system and made some excellent suggestions.
All three gentlemen were on time, friendly, and made sure I understood what they were doing and why. I will be recommending Reimer to all my friends and neighbors. Thank you
Susan Hyser

My furnace died 3Jan26 and I called around and no one was available. I reached to Reimer and the first thing I heard was an absolutely lovely lady who asked “How may I make you smile?” I immediately told her my concerns as it was 3 in the afternoon, and she immediately put me on the schedule to come out that day. Within 3 hours a nice gentleman name Keith Rodak came out and took a look at my furnace. Unfortunately the part that was needed (inducer motor) was not available at the time frame, or something he carries. He called his boss Mike, and Mike bent over backwards looking for the part, and trying to find a distributor to open up on the weekend. Keith came out today 5Jan26 and pit it in. Did an excellent job and found other issues that he took care of to make sure my furnace was operating proper and safley. This was all done professionally and with a smile. The politness of this company was amazing and the concern and the care felt so good. Would trust them again and again as they did a fantastic job. 👍 Keith was such a polite, decent person. I will always ask for him. His concern and ability stood out above everything. I really like this company and will always ask for Keith. Also thanks again to Mike for all your hard efforts in locating the part.

Nate did a fantastic job!! Our humidor was not working because it was not connected. Other HVAC companies wanted to replace the humidifier. Nate connected the humidifier, got it working, vacuumed it and replaced the filter. I’d give Nate and my experience interacting with Nate. 10 out of 10. Thank you!!

We are incredible grateful to Thomas M. And his crew for their exceptional service. From start to finish, they were friendly, courteous and respectful. The quality of their work was outstanding, and they went above and beyond by assisting with additional tasks around our home that needed attention. Thomas returned on the second day to compete the job and took the time to walk us through our new system, answering all of our questions with patience and clarity. The crew worked efficiently and with great care, and we truly appreciate everything they accomplished in such a short time. Thank you, Thomas and team, for your professional, kindness and dedication.

We called Reimer and they sent out a technician Keith that day and we was very helpful, knowledgeable and clearly explained what are issue was. Our installers, Aaron and Eric came out the very next morning to install our new furnace. They did an excellent job and we had our heat up and running early afternoon! We highly recommend Reimer for your heating, plumbing, and electrical needs.

Nick did an excellent job! He’s been to our house twice now and each time he’s been professional, friendly, and extremely trustworthy. He took the time to explain the issue, fixed the problem efficiently, and made sure everything was working perfectly before leaving. We will definitely be calling Nick again for any plumbing issues that arise and highly recommend him to anyone looking for quality work.

Our home boiler died on Christmas Eve. Needing a brand new boiler system installed during the holiday season is not best case scenario, but I can’t say enough of how wonderful everyone at Reimer’s was to work with. Even late on Christmas Eve they were so good about taking the time to be here and help us & answer any questions we had without making us feel rushed. For the install everyone was great, friendly, everything was completely cleaned up before they left. During the process, the office was friendly & helpful on the phone and always had someone get back to us the same day and notified us in advance when the technician was on their way. We dealt with Pat, Jeff & Sean along with several office staff, great group of people and a job well done.

My furnace gave out on the coldest and snowiest day of the year and Todd arrived the same day for an emergency call. He was extremely knowledgeable and was able to get my system back up and running. This was my first time using Reimer and was very impressed with their services. I will be using them for all maintenance moving forward!