All reviews for Dependable Appliance Service

I saw all the bad reviews. But my experience with this company was great. I needed to wait a couple of weeks for a service appointment and a couple of weeks for parts to arrive. My Tech Jason showed up on time both appointments was professional and knowledgeable. I will definitely use them again.

Excellent service from Rich! He came right away to repair my freezer. He knew exactly what to do, and got my freezer up and running again. I will definitely be recommending Dependable to all my friends and neighbors!!

They are UNDEPENDABLE – – they don’t answer the phone and they cancel appointments at the last minute and they claim they have parts when they don’t. They told Electrolux they made a repair when they never did. They wasted my time with unreliable information.

If these are the people helping you , you’re in for a hard time . Nasty people . 0 help .. horrible service . Might as well just buy a new unit . Save yourself the grief

SCAM BEWARE: This business is a scam , they don't fix anything they will just come and charge you $100 for telling you the problem about your appliance that you might know already and then disappear , they will tell you some one will contact you from office but wont no response later .

Lisa was unhelpful and rude, stay away, they don’t know customer service practices, no one showed up for a scheduled service appointment and offered no apology or urgency in the matter!

Terrible company. They never return calls, they don't show if the appointment is scheduled, Don't trust them. I was waiting for3 weeks for another appointment, they never showed up.

Worst customer service. The customer service rep is rude and hung up the phone when asking for status of a prepaid repair.

Absolutely horrible Never dealt with any company this bad Customer service is rude lady hung up on me when I asked for order number for a part she said was ordered didn’t have one because nothing was ordered Frigidaire had no record of it Bsck and forth for over 2 months Still doesn’t work Then she told me to order the part myself Have no idea of the part number They came 2 days after the scheduled appointment Also reported problem was fixed A total scam should lose their contract with Frigidaire

What a complete nightmare, technician after not showing up for original appointment time, on 1/13.. comes the next night, and office still waiting on my parts…spoke to JCPenney where I purchased my appliance and warranty states to me yesterday they haven’t received any report from Dependable , which it was requested in February 1 st…it’s now 2/8…no model number no serial number for the part which isn’t needed to fix my ice maker! I spoke to the office on the 2/5, unfortunately they don’t know how to run an office, at all! One girl says I’m rude , meanwhile yes I’m frustrated cause it’s been nothing but a headache with this company from the get go…. Then called back an hour later to be told part is on a rush order, from another girl…..ummmmm which is it cause Jcpenny/asurion still needs info and a report!!! They are liars just to appease your call ! Did a review on yelp and of course the owner is just as unprofessional as his staff!!! Im sure after this review they won’t be answering their phones when they see my number , left voicemail and of course no return phone call!!
DO NOT USE DEPENDABLE , nothing of the sort of their name!!!!

I can give no star if there would be option, not at all choose for any service, they just delay ur work without any update , and if I followed up then haven’t received any satisfactory answer, for my service they took 2.5 month and finally without any repair I had to closed and go with other vendor.very pathetic experience with me

This company is the absolute worst.
Lisa is rude and condescending.
Their techs have don’t diagnose problems correctly.
They make you wait a month for a part that won’t fix the problem and then make you feel like you’re an inconvenience when you call for a basic update.
Stay away!
They will not help you or fix any problem for you.

Repair man came to my home It’s a brand new Stove 1 of the burners wasn’t working properly 4 burners you turn it to lite it tic and then it would light The 5th one you have to turn the knob to Med before it tic to light and the knob is wobbly He tells me there’s nothing wrong with the stove it’s working properly so the didn’t order the part smh remember it’s a brand new stove that I had for a week The technician didn’t even put the top of the stove on properly This place is a joke beware if they come to your home !!! Refuse the service and get another company

This is the honesty the worst repair company I have ever dealt with , unfortunately Frigidaire contracts them.and they get paid for not standing by their work.
Do your self a favor look else where , they send techs that have no clue what they are doing...The owner is no help either , runs you around with no resolution.

Stay away!
No show twice.
Customer service is unfit and rude.
Will not communicate if the repair person is unable to make the 4 hour window.

Asked nicely to speak to a supervisor after being disrespected by a representative when I come to find out that it is the same person. I hung up and filed a complaint with the Bureau.

I recommend filing a complaint with the Bureau if this happens. They need to get a legal action against them.

The woman that answers the phone is so rude and disrespectful. If you don't like your job leave. Oh wait no one wants to be treated with disrespect. Cant even get an answer as to the status of part that they ordered. Accused my husband of calling everyday when he called once. But that's our perogative . Sorry your inconvenience for doing your job. I highly recommend finding a different repair service.!!!!

First I must say that the gentleman that repair my washer was great, but the person who called to make the appointment was rude and obnoxious he claimed that he called my cell phone and I didn't answer he canceled an appointment that I never made I have a house phone that he never called I turn off my phone after 9pm he then called my daughter and told her someone would come Friday later on Friday he called her and and told her it'll be for Monday instead loved the service can't stand the management

I call for my stove. He got her said he is looking for parking.

Never came didn't answer, his phone. I called the company no answer. Worst business I ever called. Do not use.

If I could give a ZERO rating I would. If your warranty company books them have them change it to another repair company. Electrolux warranty clearly doesn't monitor the service of these third party companies.

I have a frigidaire stove that kept beeping and wouldn't stop. An error code showed on the display. Naturally we called the warranty number and booked up with Dependable Repair Service.

The first time he was a no show. My grandmother waited all day. The next time they gave a time for the afternoon but they showed up after 6pm. 1 of the guys wouldn't speak at all. They looked at it and said they had to order a part and they will come back. That took weeks. They came back and put in the part. Guess what? It didn't fix the problem. Now on Nov 5th or 6 the tech says he has to change the main board and they needed to order that part. We kept being told we will call when the part comes in. We made weekly calls and was told the same thing. Now Thanksgiving was days away and when I finally got through I was told by Zoey the part has been on backorder since Nov 6. Lol wow. They couldn't find the part anywhere and didn't think it was a good idea to tell us.

Now we call Electrolux warranty who kept telling me to call Dependable. The communication is terrible on both sides. Finally I was told Dependable never gave them the repair work order info. Lorena from Electrolux emailed them requesting the work order info. I called and told Lisa they sent the email which she found. She did reply to the email.

Electrolux finally escalated the issue since I requested a replacement stove. Now they found the part and it was ordered and shipped to our home. I didn't believe them because they could not provide a tracking number.

The part arrives at our home and we called Dependable like we were told to schedule an appointment. We called and was asked a lot of questions about where did we get the part and to send pictures of the invoice. What the invoice number? We sent that to Lisa via email this morning and we are still waiting for a call back. I sent her another email stating we no longer need their service. We contacted Electrolux and asked for another repair company which they did. A repair tech is coming out tomorrow.

The name Dependable is LAUGHABLE. This whole company needs to be thrown away.

I have an extended warranty on a dishwasher through Frigidaire I was given Dependable Appliance Service number I called set up an appointment. Once here it’s determined that the part had to be ordered it would up to 10 days to get it ok so I’m waiting . I called Dependable 14 days later no one answers the phone I called to check with Frigidaire only to find out that Dependable had closed the ticket with them stating the problem was fixed and checked 2 weeks ago . Fraudulent company do not do business with them

If you read through all the reviews there's a common theme. They have horrible customer service. They show up for service call, take your money, give you the runaround and then ghost you.
The manufacturer of my washing machine has been trying to resolve my issue with no help from UNdependable. It's been 4 weeks. I've left messages practically every day, sometimes 2x a day. My husband has left messages. I've emailed them begging for a call back. After 4 weeks of giving them the benefit of the doubt I decided to write a review and guess what? I finally heard from the owner but instead of him apologizing for the inconvenience he wrote a rude and nasty comment back on Yelp. Imagine he replied that quickly to my calls, texts and emails. They need to be reported to the better business bureau. Stay away.