All reviews for HC Heating and Cooling NC

Thank you me Hector 100% recomended

So professionals and affordable prices, highly recommended!!!!

Hector was able to diagnose and fix my issue within 15 minutes. I highly recommend him!!!

He repaired pur air conditioning and inspect everything to make sure there was no more issues, hes very respectful and did a great Job highly recommend it.

H & C Heating and Cooling replaced my Heating and Air Conditioning systems, also replaced my Ductwork, very good job, very professional, at a very reasonable price. I highly recommend them.

We just got a new A/C unit installed by H&C and we are very happy with their work and communication throughout the process. Highly recommend.

Highly recommend! The team did stellar work, provided excellent service, and affordable pricing for an AC unit install!
They offered reputable brands of Trane, Bryant, Goodman and others and installed at an affordable rate below their competitors. Install was thorough and clean and the design of install was well planned. Really friendly and professional group that made the install a breeze and walked me through it. Don’t hesitate to go with these guys and you’ll be glad you did!

Knowledgeable. Answered all my questions before during and after installation. Good work. Responded quickly. Actually left the floor cleaner than when they started. Showed respect for homeowner and property. Only 4 stars because they were running late and I had an appointment to get to. I recommend to anyone looking for A/C replacement.

Unprofessional company and owner.

They didn't show up to the appointment

The company refused to honor its 1 year labor warranty after installation and did not respond. Save your money and hire a professional company.

My H&C Heating and Cooling experience was a disaster. They ignored my appointment time and resisted coming to my house until pressed rather firmly. They misdiagnosed my hot water heater as a defective flue, causing my home warranty company to deny my defective water heater claim. 2nd and 3rd professional opinions found the hot water to be defective and the flue completely intact and operational. When I tried to contact H&C to resolve their misdiagnosis, they would not answer my calls or return multiple messages. 👎👎👎👎👎 I finally bought a hot water heater and installed it myself (using the existing flue apparatus). The new unit has been functioning perfectly. Do not use this company!

Company was a no show after asking for repair on new heat pump they installed 6 months ago. Said they would be there between 9-10. Called them at 11 and was told someone was on the way. Called again at 1:30 to be sent to voicemail and left message. No return call and no one showed. It is now 4:40, temperature is dropping and no heat. Definitely wouldn’t recommend unless you want to waste a whole day setting and waiting….

Update to respond to owner response....1/31/2026 after threatening lawsuit, company finally showed up and repaired unit (which is required by law when unit is let than a year old) wasn't charged for them to make it right. Unit is currently down again with another Freon leak caused by poor installation (as stated by responding HVAC company) Had the unit for less than 2 years and already have a 2,000 bill for repair. AVOID this company at all costs!

Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor

I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them.

Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience.

Despite numerous calls and text messages, the contractor [Hector Perez] has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication.

This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty.

Do not be misled by advertised warranties. This contractor [Hector Perez] does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim.

Save yourself the immense stress and financial risk--look elsewhere.