All reviews for Hometown Air, LLC

I messed up installing a new thermostat, and then the furnace would not work on a cold day. Any one else would have taken past the weekend to come to look at it. But hometown air came the same day that I call them. Brian was very friendly and took charge and did the fix fast and the cost was minimal. Thanks Hometowm Air!!

We are beyond satisfied with our experience with Hometown Air. From the start, our consultant was professional, thorough, and even available after hours to help us navigate our options. The installation team arrived right on schedule, demonstrating impressive technical expertise and a high level of professionalism. They conducted rigorous diagnostic tests and left our home spotless. For fair pricing and top-tier service, we highly recommend them for any residential HVAC needs.

Josh is the man

Very quick response time, everyone was very knowledgeable and helpful.

Great experience having our new system installed.

Excellent service. Technicians were efficient, knowledgeable and helpful.

These guys get high marks across the board. Good service and communication throughout. Highly recommend!

Brian was amazing, showed up within an hour when we called and on a 98 degree day! Very respectful and informative!

Great customer service! Hometown quickly offered an estimate and installed a new hvac system that was reasonably priced. I highly recommend this company!

Everyone I talked to, from the dispatcher to the technician, was very helpful and nice. Brian walked me through what they would be doing for my maintenance service and was extremely courteous and knowledgeable!

Hometown Air went above and beyond to take care of our HVAC needs. The technician was professional, on time, and explained everything clearly. The team was honest, respectful, and didn’t try to upsell anything we didn’t need. I recommend 100%

Hometown Air goes above and beyond for their customers! Brian and his crew ensure quality on every job and always strive to do what’s best for the customer. 100/10 recommend

Very affordable and quick installation. I would highly recommend Hometown Air if you need an AC unit installed or need any repairs done!

Super response and the entire team went the extra mile to get me back up and working within the same day! I am recommending them to all my friends.

Amazing customer service in the office and from the technicians. You can tell that they are extremely educated in their field and will explain everything they do. There was a quick response to my problem & an affordable fix. They were there to help and not just trying to oversell me on something I didn't need. It was a wonderful experience and I signed up for their quarterly maintenance on the spot!

My AC went out mid July when it was 95 degrees out. I called two other places before a friend suggested Hometown Air. The first never called me back. The second sent out a tech same day who said three components were toasted and the whole unit would need to be replaced: $8700 and a 10 day wait. Hometown got a tech out later that same day, Josh, and he quickly identified that just a relay and transformer were bad. He came back first thing the next morning with replacement parts, got them swapped out and I was back in that sweet AC. The skill Josh demonstrated along with his willingness to actually fix the thing was just what I needed. It's an old system that I probably should replace, but at least now I can stay cool while I plan that out.

Hometown Air is a wonderful company with great employees. Everyone was very professional and knew what they were doing I had no heat in the winter and they came out and had a new unit installed the next day. Brian is awesome!

Brian came out to service our unit when the heat wouldn't turn on. He got it up and running quickly and communicated exactly what was wrong! Will never go anywhere else again!

Josh and Hamad were wonderful. They came and serviced my units — very polite, professional, and honest. All the qualities you want in any contractor, but especially in an HVAC company.
The office staff, including Nicole, have also been great. I highly recommend Hometown Air!

* Make sure you choose Hometown Air in Durham (on Comfort drive) if you want to use this company. There are other companies in the area with names that start with something similar to “Hometown”.**

I had a unit that stopped cooling one very hot summer day. They were able to have someone come by and it was running by 3:00pm that day. It was professional, responsive and it was much less expensive than replacing the unit. Great work.

Brian with Hometown Air LLC did a fantastic job! He came out and did a coil cleaning on my outside unit, which made a noticeable difference and helped make sure my unit didn't fail last summer. He also took the time to walk me through the basement unit, explaining exactly what I needed to know for future maintenance and upkeep. While I do know Brian personally, I genuinely appreciate his honesty, professionalism, and willingness to educate me. It's clear he cares about doing the job right and helping people understand their systems which is very rare these days with service work. Highly recommend!