All reviews for BrightView Landscapes

Great Company

Good

Gardner, trim, hedges, edging

This review is not so much regarding the landscaping but more back office/account management. Our development uses BrightView and our HOA made it very clear that we need to communicate through our BrightView account portal. There have been multiple occasions where services have not been completed and I followed HOA instructions by completing services requests. These requests have been ignored, not even a message saying that it will be reviewed. What is the point of having a portal or an account manager? As far as the services provided, I'm not sure they even use blades on their lawn mowers. Most of our HOA fee is for their services but we are now looking at paying for another company to do them correctly.

Aweful! Have you seen their crew who are constantly on cell phones and cannot SEE the lawn that they constancly MISS cutting although the HOA pays them? They run over a sign in the yard, never pay to replace it and deny it yet I watched them do it. Ruppert Landscapers had ethics and paid for the damage their crew did. I have watched crew drive by an entire area of the community on a mower and NOT mow it at 1:30 pm and have not returned to do so in 2 weeks. Now WAY OVERGROWN. The "Supervisor" drives their truck through to "check" while also on the CELL phone the entire time and while leaving the community. No notes, no observations yet getting paid HOW MUCH? Good Grief, see accountability. Just paycheck collectors. Take their Phones AWAY and ensure they have VISION Insurance and USE IT for Corrective Lenses Please! They walk with blowers and edgers in circles and miss many yards, sidewalks as well as the same when on a mower. Who are you hiring? Also, they buy the cheapest, ugliest flowers to install vs Ruppert or Bland Landscapers....who I wish the decision makers in this are would return to vs cheaping out.

Do not hire this company and do not waste your money. They charge far too much for the poor quality of work they deliver. The lawn was cut too short and the grass died. Then, they damaged things on the property without making any effort to repair them. Speaking with the crew leaders or management is completely pointless because they either ignore the issues or come up with excuses instead of fixing the problems. The service is unprofessional, careless, and not worth the cost.

This business is contracted to care for landscape at my apartment complex. Destructive leaf blowing and damage to property, in spite of my having left a note asking for them to take care and if necessary, skip my residence.

This landscaping company’s work is extremely disrespectful. Every week when they come to “service” my apartment complex, it looks worse than before they came. Every week my doormat and my neighbors’s are blown out of place and crumpled up. (simple solution to this would be to take two extra second to hold the mat down with a foot while blowing the leaves) They also blow directly onto my door, destroying my decor, it may not be easy to see in the photos but there are leaves stuck all over my door and decor from the direct blowing. (where are they even trying to blow the leaves?) along with my patio, which I had meticulously swept myself the day before, there were no leaves prior to bright view coming. After they left my flower pots were blown all off of my shelf, with tons of leaves now on my patio. Again, I had completely swept clean my patio the day before, so why is there now a pile of leaves in the corner of my patio and all in my knocked over pots. They have also previously destroyed lighting decor I had outside by pressure washing directly onto my glass patio door. This company has no respect for your property nor the work they do. I do not recommend using them for your services ever.

My complex has hired this crew, and they don't do anything but make a bunch of noise with their equipment. The complex literally looks the same as before they service. None of the bushes have been trimmed in a year since they've gotten hired. I'm not sure what they charge, but it's definitely NOT worth it.