All reviews for Pure-Line Plumbing

Punctuality, Quality, Responsiveness, Value
Completely worth repeating because it is ALL true! We were having our countertops replaced and needed our kitchen sink reconfigured and a new faucet installed. They were available when needed, did a great job and I would highly recommend them!

Dwayne was excellent. Made all the fixes I needed seem easy. Quickly managed what we needed done and then some. Educated me on some quirks of the plumbing in a house we just moved into- and things to be on the look out for the future. We will definitely be using them again for our future plumbing needs!

Edwin and Mark did an amazing job when our hot water heated needed to be replaced! They were timely, professional and extremely knowledgeable. I would recommend Pure-Line plumbing to anyone searching for a reliable plumbing company. Thanks so much for your help 😄

I had an issue with a toilet and scheduled an appointment with Edwin. Edwin showed up on time and was very professional. I recommend that anyone looking to get any plumbing work done to contact Pure Line Plumbing. They are by far the best plumbing company in the area.

Jonathan Whitfield saved me $1200. After another company did a great job clearing and cleaning up backup sewage in our master bath and bedroom, the they recommended spending $1200 to install a clean-out in the front yard. We talked to Lisa at Pure-Line and she sent Johnathan to do an assessment. He identified two existing clean-outs in our crawl space that would have done the job and recommended not installing a 3rd. Thank you Pure-Line.

These plumbers were amazing. I called on a Friday and had an appointment the next Tuesday. Dwayne, the plumber, walked me through everything he was doing, explaining clearly and respectfully. He came to fix the shower but I also asked him to look at the water heater and he added on that service with no wait and a discounted price. These will be my go-to plumbers from now on!

I had a very clogged drain and the came the next day. This is the third time I’ve used them and would never use anyone else! Tylor did a fantastic job at a reasonable price! I love that they always clean up after themselves and are so friendly!

I called Pure-Line Plumbing regarding the amount of sediment I was getting to the house. I would have to replace the house filter every 1.5 months and the water pressure was decreasing over time. Dwayne and Chris came out and confirmed I was getting more than usual sediment and recommended a spin-down filter with a new outdoor spigot to drain the collected sediment and pull up the well pump 10 - 20 ft. Upon more troubleshooting, they also noticed the pressure gauge to the pressure tank was also bad and replaced it along with replacing the 20 gallon pressure tank with a 27 gallon pressure tank. The old tank had sediment built up. Throughout the process, Dwayne explained everything to me and made sure I understood what was being done to remedy the issue. They were very professional and I highly recommend their services. I will not hesitate to call Pure-Line for any plumbing needs. Thank you Dwayne and Chris!

Rob was super-helpful and did a great job diagnosing and fixing a mystery issue that we have been dealing with for over a year. He also installed a new faucet for us. Rob was efficient, effective, and a very clear communicator. He also emailed to us a detailed description of the diagnosis and work that he did. Would definitely recommend.

Lisa provided AMAZING customer service and went above and beyond the call of duty when it came to advocating for me as a customer. My husband interacted with Edwin and Eli and found them to be knowledgable and professional. They provided a fairly priced quote, worked with us on the price where they could, and gave us an overall positive experience. There was no high-pressure or scare tactics. Scheduling was easy. Responsiveness to an urgent situation was AWESOME. Highly recommended.

Dwayne and rob were the technicians that came to my house, they were both very polite and very professional. Dwayne is very knowledgeable about his profession and was able to explain to me the situation so I could easily understand, rob is a hard worker and also knowledgeable in his field. Because of these two I will use pure line plumbing for any future needs.

These guys are awesome. They installed a new gas line for a new gas stove we bought. It took several visits to get through all the mandated steps and inspections, but they got us through it all perfectly. And after all that, Kenny also helped us with a water pressure issue by adjusting the pressure regulator in the crawl space. Real expert service, on schedule, at a reasonable price.

I cannot thank the team -- and Dwayne -- enough for the work they did at my new home. When I moved in on Saturday and and discovered a leak Sunday night, I called Pureline. Dwayne came in, identified the source as the shower drain and had it repaired quickly. Plus, he checked my original toilets and saw that they were leaky and inefficient, driving up the water bill. We replaced the toilets - no more worries about the tanks running all day. Dwayne was prompt, courteous and is good at what he does -- I found my go-to plumbing team.

Edwin was awesome! Removed the old faucet and replaced with a new one in no time at all. I love it when people are on time, Edwin got to my house when promised. I will definitely use this company for all of my future plumbing needs, thanks to the outstanding customer service and reasonable costs.

Dwayne and Curtis are outstanding team! Dwayne is a gifted pro as well as a teacher and communicator. Service is top notch. Water clarifier he recommended last year helped improve our health, hair texture and water taste. Highly recommend! The best! 3 votes for employee of the year!

Pure-Line is great! Edwin took care of our refrigerator water line quickly and efficiently! And what a nice guy! Thanks for the great work we will call again when we have another plumbing problem.

Pure-Line plumbing installed a whole house water filtration system (Aquasana that I had purchased on my own). They were extremely professional both in the initial estimate and the job itself. They installed the unit in the crawl space on a concrete slab with very clearly marked controls and the installer walked me through the use and maintenance of the system. Their quote was fair and in line with the other ones that I received and I cannot imagine anyone having done a better job with the install. A++.

Best plumbers in Durham. Dwayne was one of the best technicians we've ever had out at the house for any type of repair. Super knowledgeable and very informative. Fixed an issue that a previous tech had caused voluntarily and our well pump and pressure tank have never been working better!

I LOVE Pure Line! They came out to fix our hot water heater after two weeks of other companies canceling on us. They had it fixed within 30 minutes of getting here. I'm 8 months pregnant, and just feel miserable without hot water. You cannot imagine how much I appreciate them fitting me in that same day. These guys will be my go-to guys forever for being so prompt and respectful.

Pure-Line Plumbing, specifically Edwin and Rob were incredibly helpful in working with me on a custom conversion from a single sink to a dual sink in my master bathroom. The came out for a site visit, got a game plan together, and came back walked me through what they were doing, showed me the result, tested the faucets, and ensured I was satisfied before leaving. The were professional throughout the entire process, and I'd gladly higher them again for any future work.

Eli Zayas of Pure-Line Plumbing did a great job installing a new faucet in the kitchen sink and a new shower head. He had all the tools and materials that he needed, and he took away all the residue and old faucet when the job was done.

He wore shoe covers and spread a waterproof mat in front of the sink and was careful that no water spilled inside the cabinet or on the floor. And, most important the job was done carefully and well. He called me in to explain how everything worked and made sure that I could operate all the mechanisms. Great job!