All reviews for Ideal Services Heating & Cooling

Appreciate the quick response for service.
Knowledgeable personnel and questioned answered.
A bit high on pricing compared to my similar experience in another state (new to NC).
Decided on the maintenance contract due to the age of the unit and being a new owner with no past experience with this home’s equipment.
Will definitely recommend this company to neighbors.

Hello all. I got a free estimate on 7/8/25. Matt was very knowledgeable & personable. He went through every aspect of the process. They installed my new HVAC unit the very next day! They were on time and got to work. Arrival time around 8am & done by 2pm. The cost was very competitive & fair. They did an awesome job!

Amazing team. I was very impressed with their work and creative solutions. I would highly recommend Ideal Services to anyone looking for work to be done. They were recommended to me by a coworker. I had four other quotes out there and felt the best about Ideal Services. I am glad I made the right decision!

First routine service visit went well. The technician called when on the way and was right on schedule. Did all the necessary service work and left everything in order. I'm quite pleased.

Have been very happy with Ideal. We have had our whole system replaced, as well as, our duct system replaced in the last several years. Nick is the tech who has come to maintenance our system, and we have been very happy. He is very thorough, always documents and takes pictures to show what he's done and answers any and all questions I have. Would definitely recommend them and Nick as your maintenance tech.

Nick a Tyler performed our HVAC maintenance today. They arrived on time, were very polite and professional, and did a great job on our systems. They concluded with a well-communicated close out.

Nick did a great job with my HVAC inspection. He’s very knowledgeable, explained everything clearly, and I trust his expertise. Highly recommend!

Ideal was fantastic from start to finish! Their pricing was competitive, and their technicians were both friendly and extremely knowledgeable. They made the entire process stress-free and replaced our furnace and AC unit quickly and efficiently. I’m very happy with their service and would absolutely recommend them to anyone in need of HVAC work!

Quick response time & excellent service! The technician arrived on time late on a Friday night when we needed our AC repair repaired. He was able to fix everything quickly, and we enjoyed the rest of our weekend!

Ideal services has been excellent since the beginning, and all follow up activities since! I needed a new system in December and they were excellent in pricing out and installing it. At the 6 month PM, Nick (awesome guy with a great attitude who explains everything, supported with pictures) found a manufacturers defect in my new system. Ideal service followed up with a free warrantied repair. Nick and Darrel came out and did an excellent job. Thank you !!!

Nick was super helpful and open with all issues with my unit before starting work. Went out of his way to provide as much information about my issue!

We have a great experience with Ideal Services. Nick was absolutely amazing, he provided a very detailed report with pictures of multiple floors and took the time to walk me through each piece answering all of my questions. I couldn't recommend this team and Nick more.

Ideal Services found a potential problem during system maintenance that could have lead to a furnace breakdown. They pointed it out and made the repair keeping us warm all winter. The staff is knowledgeable and friendly.

The service team was great. Nick was professional, timely and extremely knowledgeable about the best options to get us up and running.

Brandon was great in helping us decide what system we needed! Giving us a few options in our price range was helpful and appreciated. The next day Trent and his team were there fixing everything! He was very respectful of the house and left everything running smooth and looking clean. We are so grateful to have our AC unit installed so fast!

Ideal Came Out This & Serviced Our Unit For The Summer. They Changed Filter & Did Checks. Nice To Have peace of mind Especially in The Middle Of a HEAT WAVE! Awesome Folks!!!

Nick was our technician. Nick was very detailed and thorough. He did a great job explaining what was causing our issues and the various alternatives for repair and replacement, allowing us to make an informed decision. My plan is to continue doing business with Ideal!!

Nick and Tyler from IDEAL came out to do two system maintenance on our Train HVAC units. Nick was a strong communicator and they were thorough and efficient during their inspection. Nick opted to replace a functioning capacitor trending low and also inspected the duct work from the 1st floor gas pack into the crawl space. Excellent work. The guy's were fully stocked and replaced all 6 cold air return filters. This has not always been the case in the past.

Technician checked my system then explained to me what he found wrong, he then offered multiple repair or replacement options. Adam came to my home last night to go over the repair proposal and cost. Very professional as are all his coworkers. 5/15/25 maintenance service preformed by Melvin was good, it is nice when quality personal do their job well.12/10/25 winter maintenance today, young man new to the company arrived on schedule. Very professional, checked the equipment and took readings. Another job well done ! Thank you and happy holidays to all at IDEAL.

We had our first heating system check up service with Ideal today, and our experience was a 5 Star experience. Our service tech was experienced, professional, thorough, and polite. He was a blessing. Thank you Ideal.

Thanks Ideal Services for your great service! Nick Boggi went above and beyond to find and address the issue with our HVACs. Nick explained simply with evidence of potential issue, and I would like to say he is AMAZING! Thank you very much!