All reviews for Sub Zero Heating & Cooling Inc

Always fast and friendly.

Im a big guy and my AC went out so i almost died lol subzero saved my life now im cooler then a penguin thanks a million subzero the heroes

Very nice and professional people. They seem to have excellent knowledge of their field. Working with them was quite easy.

I love the fact that they were very friendly and did the work and such a short time and did it right, I will recommend this company for any HVAC work .

They called when they said the would, set an appointment for the next day, and came within the given hours. They were very polite and fixed my heater in about 15 minutes.

ELVIA AND KEVIN ARE THE BEST AT WHAT THEY DO. I highly recommend Sub Zero Heating & Cooling Inc for the most satisfactory results when it comes to repair and installation. Job well done! Now my family of 7 can stay cool all summer! Thanks!

Great company to work with. I called and they had me fixed later that day! Overall I had a good experience and will definitely use them in the future. I recommend them and I'm a satisfied "cool" customer.

I have used them several times to top off the freon in my systems. They have been on time every time, organized and professional. I have referred them to my own customers and will call on them again and again!

My experience has been very good service with SubZero Heating & Coolimg. Elvia kept me informed with the need to order parts. It was Christmas weekend and a full family visit was expected at my home . Both AHS and Subzero HVAC met my expectations. Job well done!

Robert

Great family oriented company. Managed to give me an accurate estimate and help me over the phone, and never fails to help me out! Even if I just have questions about my unit. I always recommend folks in the Piedmont area about SubZero! Especially in these hot summer months.

After waiting forever for the first company (starts with Blanken...) to call me back from a home warranty claim, they got me in touch with these guys. They were punctual and courteous and wanted to get my AC working again. Everything is working like a champ now! Highly recommend!

They showed up when they said they would and they fixed what they said they would fix. There turned out to be a wiring issue, but it wasn't because of anything that they did. An electrician came and found out there was a bad circuit leading to the gas and thermostat. Also they ordered replacement parts and repaired things that other reputable HVAC dealers told me were unfixable.

I contacted them through Cinch Home Warranty.

Great company! Our furnace went out during a snow storm and they were able to fix it within 24 hours. They were extremely knowledgeable about our unit and they gave us tips for maintaining the furnace during extreme temperatures. I highly recommend you contact this company. Very professional as well.

I had a positive experience. I was concerned by some the reviews but most of us don't take the time to share when things go right… right?
Cinch Home Warranty dispatched SubZero when the previous companies two repairs had not solved my cooling problem.
SubZero made the repair recommendation and Cinch chose a different route. The repair was properly performed but that didn’t solve the issue.
Cinch decided to replace another part… same story.
Third time’s a charm. Cinch approved the repair plan that was originally drafted by SubZero; problem solved.
I had the opportunity to observe SubZero work as a team on several occasions. They’re no more perfect than the rest of us but they dealt with the ridiculous Cinch Home Warranty Company while I picketed the local Sears Appliance Center, until the repair was authorized. I was super-angry and I knew it was the fault of Cinch. SubZero did a great job every (4) times. They even communicated very well with me, probably because I wasn’t being a jerk.
I’ll request SubZero the next time the Sears techs are over scheduled.

We have a service contract with a home warranty company, who told us that our A/C repair would be handled by Sub Zero Heating/Cooling. We were contacted promptly by Sub Zero to schedule the repair, they arrived within the "window" given, and promptly diagnosed the problem(s). One part was replaced the same day, but the other part had to be ordered from our Home Warranty company. Once the part arrived, Sub Zero came out promptly (again within the promised time frame) and completed the repair.

We were very impressed with this A/C contractor. Very knowledgeable and capable. They are easy to contact and they did return our phone calls. Courteous. We would recommend them,

NOT happy with home warranty company's response time in sending replacement part...but that's another story!

I recently had the pleasure of using Sub Zero's heating and cooling service, and I must say, it was an excellent experience. From start to finish, Sub Zero exceeded my expectations and delivered top-notch service.

First and foremost, the technicians who came to my home were extremely knowledgeable and professional. They quickly diagnosed the issue with my HVAC system and efficiently fixed it. Their expertise and attention to detail were truly impressive.

Another strength of Sub Zero is their promptness and reliability. They arrived at my doorstep right on time, and I appreciated their commitment to respecting my schedule. Moreover, they completed the job in a timely manner, minimizing any inconvenience on my part.

The quality of their work is outstanding. Since the service, my heating and cooling system has been performing flawlessly. I can feel the difference in the air quality and temperature control, which is a testament to Sub Zero's expertise and commitment to delivering top-notch results.

Furthermore, the customer service provided by Sub Zero was exceptional. They were friendly, approachable, and patiently answered all my questions. It's refreshing to deal with a company that genuinely cares about its customers and goes above and beyond to ensure their satisfaction.

Although I searched hard, I couldn't find any drawbacks or negative aspects (my home warranty company is another topic of discussion) to mention about Sub Zero's heating and cooling service. They truly exceeded my expectations in every aspect, and I couldn't be happier with the results.

In conclusion, Sub Zero's heating and cooling service deserves a solid 5 out of 5 rating. Their exceptional knowledge, promptness, reliability, and outstanding customer service make them stand out from the competition. If you're in need of heating and cooling services, I highly recommend Sub Zero for an excellent overall experience. I'm not sure what's with all the negative reviews on here, but to each their own.

The heat at our home went out on Dec 5th, after we had just had a maintenance and service appointment in the fall, through our warranty co (Sears/CINCH Services). In one of those appts it was RECOMMENDED that we have a company out that could fix an electrical issue with our Goodman Furnace. I am overjoyed that for the first time in years, we have a fully functional system upstairs! Best of all, while Sun-Zero worked with my warranty company for parts approvals etc, we were provided with a temporary fix to get us through the FRIGID TEMPS that NC experienced last month (Dec 2022).
I can not thank them enough so I decided to both text the team & write this review! I did not read their reviews before now. I highly recommend Sub-Zero and I will request them as my preferred company for any subsequent repairs through my warranty company. Thanks again. Sue

SubZero was sent out by my home warranty company (HomeServe). Kevin did a great job and got my AC back up and cooling quickly. No fuss, explained the issue, and repaired the unit. Thanks!

Old system needed a lot of work and they got it working again

Are you folks having issues with your phone number? Tried calling and I got a guy who said he keeps getting calls for your company.

I agree with the other negative reviews here. This company is incredibly slow, does not communicate well, will not answer the phone, and only returns calls on their time table. Hopefully you don't have HSA as a home warranty either. Sub Zero works with them and you don't want to work with either company. My experience trying to work with both has been a nightmare. Find other companies to give your business. Roll the dice with ANYONE else...it can't be worse than my experience with this company.