All reviews for Romanoff Group

Techs were prompt and friendly. Pleased with how fast they arrived.

It was a great service by Sebastian Samuel. Very helpful and professional.

Excellent service. On time, qualified technician with professional behavior and language. I've used this company 3 years in my new townhome. I'm a satisfied customer. Give these guys a try. You won't be disappointed.

Alex was able to identify the exact cause for the long pending issue which other technicians could not find about moisture around the dryer went . The technician was very knowledgeable and helpful.

I had the pleasure of meeting and working with James Hartsfield from Romanoff yesterday. James not only professionally and courteously resolved my problem, but he took the time to answer my questions, educate me, and made sure I understood everything I wanted/needed to. James is very knowledgeable and eager to share his knowledge and insight with the customer. He was pleasant, patient and waited for 45 mins after he fixed the problem, to make sure the problem didn't reoccur. If only all repair work and customer service could be this pleasant! Thank you James!

Excellent service and communication for AC repair. Best of all, they charge normal price, compared to some other AC repair companies that will rip you off by charging you 2~3 times the national average.

Forrest from Romanoff installed a Nest thermostat in our new home on Tuesday. It required fishing wire from one floor to another. He did a great job with minimal drywall patching needed. Recommend them/him highly.

Had a great conversation with Ian Ramsey, he is very knowledgeable in his field of expertise.

We used Romanoff to do the HVAC and electrical for our basement finishing project. I thought they were very easy and reasonable to work with. Jason was out contact on site and he made sure everything on the HVAC side was done correctly for the right price.

Alex came to service our tankless water heater (Apex,NC) and even though he was not sent with with materials, instead of letting it go another day he found a way to get the materials and fix all the same day. This was a new build warrantee call to fix another contractors mistake. Because of Alex we had hot water again. He was professional and very polite.

I had a great experience with Romanoff analyzing and installing a new HVAC system that exceeds my expectations. They removed the old system and replaced it with a new high performing system in less than 8 hours. The new system works great as the old same size system just never cooled my home adequately. The new system is quiet and runs very little to cool my house. Really great performance. Romanoff is very easy to work with and delivers results. My neighbor with a similar sized home spent 2 X what I spent, had many performance problems and took 8 weeks to get his new HVAC system to operate correctly. Romanoff stands behind their work and are very responsive. I recommend including Romanoff on all HVAC requirements as they are great to work with and deliver on time and on budget.

Fast service and friendly, competent technicians. They identified the problem with our builder-installed unit (by a different HVAC company), and replaced parts so unit is now working better than new. Even our electric bills are less than before. Have recommended them to friends and family.

I can only rate for the warranty department and technicians. Stephanie works in the warranty department and is very responsive. She seems to always be available when I call, which is great so I don’t have to leave a message and wait for a call back. We had a guy come out in the spring, I believe his name was Forrest. He was excellent. Very thorough with cleaning our evaporator coils. Recently had Collin come out. Really liked him and the kids loved him. When he came the kids were so excited and then wanted to show him several toys. He didn’t rush them and he took the time to listen to everything they wanted to tell him. He quickly fixed the heat and suggested ordering a new part to avoid it going out again. When he came back out to install new part, same excellent service. On time and worked quickly. Explained exactly what he was doing. Also, very good with COVID precautions. Kept mask on anytime he spoke to me and stood below the stairs after he rang the doorbell.

This company was hired by my builder, Shenandoah to do our HVAC install and has literally been one of the only companies used by the builder that I haven’t had one problem or complaint with!

I’m honestly baffled how the reviews are as low as they are for this company. We had a technician come out and perform a service because we were no longer having cold air coming into the house. Two weeks later, we were experiencing the same issue. The next day, the same technician and the technician lead came out to take a look at the system. They spent two hours at my home, diagnosed and fix the problem with no charge. System has been working great and my family and I are very happy. Thank you so much!!

We just recently moved to the area from out of state and needed the services of an electrician. We looked at several companies and selected the Romanoff Group.

Matt their electrician came out and he was absolutely excellent! He was respectful, was very careful with our new home and cleaned up after himself. He listed to our needs and did excellent work! He was super professional and we were very pleased with the outcome! We highly recommend Matt @ Romanoff Group!

Edit for July 09, 2024:
After a couple of years of no issues, then 2 days ago, my AC was not cooling anymore but was just blowing warm air. I contacted Romanoff and they were able to get someone to come by the same day I called. Anthony was very nice, patient and knowledgeable. He was able to quickly identify the issue which was the capacitor. He didn't have the right size capacitor on hand, but was able to join some that he had as a temporary fix so that we would have AC over the night. He then came back the next day to install the correct capacitor and all is well. Reasonable pricing and another great experience for me.

Professional and Friendly Service
With upcoming heatwave, my AC unit was not performing as expected. I contacted Stephanie and she confirmed my warranty information and was able to send someone out to look at my system the same day within a couple of hours. Colin quickly identified the issue and resolved. He took the time to explain what was wrong and things to look out for. Price to fix was also very reasonable. I had a great experience with both Stephanie and Colin and will be sure to request him if needed in the future.

Quick unload once you figure out how to get in the damn place

The place is all the way at back,i had 12pm apoitment,they start unloading right away,the space is really tight,there are some mini vans parked,but they are on the edges of the yard,so you will have just enough space to park the truck.

If it wasn't for the massive delay I experienced with their "emergency hotline" my experience with Colin Baker would have had it as a five-star.

Long story short, I lost AC on Friday night and got it fixed Tuesday morning. The emergency hotline process has room for improvement to say the least. I'm in Shallotte and the one on-call tech that weekend was in Durham...I'm not going to go into that aspect but again, room for improvement.

Ultimately, the tech who came to start and test the new unit; Colin Baker was fantastic! He got our new AC unit up and running quickly and took the time to clearly explain how everything works. Very personable, professional, and patient as he made sure we felt confident using and maintaining the system. ****Highly recommend him!

PS: I talked with the infamous "Tiffany" you've seen on the other reviews here and she was very professional and fine by me. Nothing ill to say on her front!

Our home builder used Romanoff to install our HVAC system. 1.5 years later we’re having to pay out of pocket for it leaking because it wasn’t installed right. Based on their current rating, we’ve decided to not even attempt to have them correct their poor workmanship.

Unfortunately I should have read through these reviews before engaging with this company. Tiffany falsely accused me of calling after hours to follow up on a case (I have a screenshot indicating otherwise) and did not seem to believe any issue was occurring even after a detailed explanation. The on the ground technicians appear to be fine but the office managing these appointments does not appear to understand what customer service is...