All reviews for Carolina Custom Comfort

Fantastic!!!!!

Fantastic!!

They're affordable and they get the job done. Enough said.

Outstanding service & professionalism by your technicians, Pete & Mike ... immediately diagnosed problem (A/C fan motor), checked for other problems, ordered the part & replaced it as soon as the part was available (26 year old A/C unit) ... very personable & efficient ... thank you for having such professional employees

We have been using this company for years. Pete and Sherry are professional and personable. They are honest and provide exceptional service at a reasonable price. Highly recommend!

This company was sent out my AHS home warranty. They were on time, diagnosed the and fixed the problem. Also, everyone I dealt with was very polite and professional. All-in-all, they did a great job. Thank you!

I won't call anyone BUT Pete & Sherry at Carolina Custom Comfort. 15 years he's been our heat & a/c go to guy! Always solves our problems and is cost effective in a repair plan.

Serviced and repaired my air conditioning unit and furnace. They were very knowledgeable and explained the problem and repair to me. They didn't try to up sell me, rather just repaired my existing units. I will use Carolina Custom Comfort again, and recommend them to all my friends.

These guys have been fantastic. Last winter our really old unit needed a new heat exchanger. Our home warranty was being a pain but they were very patient and helpful throughout the process. They found one of the only exchanger in the country left and got it installed for us during a snow storm. After that experience they have done all our routine maintenance and seasonal checks. And eveytime we've had a wonderful experience with them from the scheduling to the labor.

This is a late post, but I have to give a shout out to Carolina Custom Comfort for their incredible customer service! I have a home warranty, and I am at their mercy whenever something breaks - I do not get to choose the contractor who comes out, and they often insist on providing the repair parts to save $. When my heat failed 1 week before Thanksgiving, CCC came out the same day I reported the issue. My warranty co ordered the part that was needed for the repair, and I was told the part would not get to CCC until the day before Thanksgiving, meaning my heat would not be fixed until AFTER Turkey Day! When I spoke to the friendly & helpful woman who answers their phones, she looked up the info & realized they knew the vendor who was supplying the part. They had the vendor hold the part instead of shipping it, went & picked it up, and had my heat fixed before the holiday. I am so grateful for their amazing service & I highly recommend this company if you are in need of HVAC repairs!!!

Our gas furnace went out on New Year's Day. Woke up and it was quite chilly in the house. We have a home warranty program and I filed a request for service immediately that morning.

I was incredibly impressed that within an hour or so I already had a phone call from Sherri (hopefully this is the correct spelling for her name) who wanted to schedule an appointment for me. Sherri was very pleasant and called me on New Yea's Day, when their office was technically closed for the holiday. Sherri was able to get me scheduled for the very next day.

Pete and another gentleman (didn't catch his name, but very pleasant man) were very punctual in arriving right at 9am, and with a nice heads up phone call that they were on the way. Pete was able to quickly and efficiently get the system back on so we have heat now for the winter.

I even forgot what exactly had gone wrong with the system after Pete left and I called in to Sherri to ask. Pete called me back within minutes and was very willing to explain to me again what had happened with our system and I appreciate this a lot. Many times people won't take the time to explain things to you like that.

To sum things up: I am very impressed with how quickly things were handled, the fact Sherri took time on her holiday to call me, and the nice explanation on the issue.

5 Stars to Carolina Custom Comfort.

Pete quickly diagnosed my faulty ac unit in less than 30 minutes. Required 1 lb of Freon and a new capacitor. I love his upfront pricing and explanation of the diagnosis.

Carolina custom comfort was the vendor selected by my home warranty company when our heat stopped working (march 2015). Pete contacted me very promptly to schedule a visit to check out the air handler. He arrived on time, did some basic troubleshooting and determined the circuit board was fried. New part ordered that day from Carrier, arrived the next day and Pete followed up for installation. Everything works fine now. Seemed very knowledgeable about HVAC units. Was there for less than an hour total. Recommended.

Pete and his assistant came to my home and quickly diagnosed my air conditioning problem. He is very knowledgeable of HVAC and I was duly impressed with his service. He arrived when he said he would, too. His office manager was also kind and helpful. I coordinated his service call with her.
I would highly recommend Carolina Custom Comfort for any of your HVAC needs.

Pete and another guy I didnt catch the name of, but very nice and respectful. Very knowledgeable. Would use again in the future

Pete and Carolina Custom Comfort are outstanding. They have replaced two HVAC units at my house and do my bi- annual HVAC service checks. They are efficient and timely and a pleasure to work with. Pete also calls me to give me a heads up when he is on his way to do the work, which I greatly appreciate. Highly recommend. Five stars!

If you want to keep paying for freon and paying for the same repair over and over, call this company.

My home warranty company sent out this company. They didn't fix my problem or bother to change the air filter.

This company is awful. They literally spent 4 minutes trying to fix an issue with our AC. I specifically told the two “technicians” what the issues was, but they ignored it and said the issue was fixed. Our bedroom ceiling is now falling down, thanks to the two lazy “technicians” who didn’t care or want to work. I would not recommend this company to anyone. You’re better off hiring your local McDonald’s employee to resolve your issue.

I would give 0 stars if I could. I had a bad experience with this company .They were used through my insurance company. They came out twice to fix my AC and kept having the same problem within a month. Then about two or three weeks after there 2nd visit the AC started having same trouble. So I called insurance company back to have them come out again for a 3rd time to fix it. They told me it would be almost a week before they could come out because of hot weather and alot of systems need attention. I understand hot weather and systems not working. But mine hadn't worked right in over a month. So I'm guessing since I'm a warranty company customer and they couldn't fix it the two times before. They put me on a backlog to other customers who had recently called in. Well I've been calling to get it fixed properly for almost a month. So don't expect to be a priority customer if you have to call them to come back to fix your system for a 3rd time.

American Home Shield sent this worthless bunch out because my gas heat was having an issue with coming on. It runs just fine once it comes on but has been "humming" for 2-3 min before coming on (this is new). The crew called before they came, and showed up on time. I explained the problem and they went to the crawl space. They stood outside the crawl space, never went under the house to actually LOOK at the furnace, listened to it run, looked at the gas meter and said it was working fine. Yes, it works fine once it starts, starting is the problem. Pay you to come out and WORK, actually check out the furnace, not just stand around. Know not to use this company again.