All reviews for Commercial Parts & Service

Great customer service

Fast service! Quick diagnosis and repair

Great customer service and always gets us the parts we need.

We ordered a part we needed for our commercial dishwasher and they got the part in the next day, called me promptly to pick it up, and gave me very quick service at their location.

I have used CPA a number of times for my commercial kitchen appliance needs. They do a fine job. I give 5 stars because of the service I received last week from one of the techs and the advice he shared. I was looking at a potentially $600 bill just to have CPA come out and do a diagnostic on my CMA Dishmachine and then to repair or order the part and replace. The tech support gentleman on the phone gave me some troubleshooting pointers before setting an appointment (I didn't even get this kind of support from CMA tech support). I see now why they book 2 hours for this particular service. 4 hours later I was able to repair the unit on my own. It was quite a process and very tough. I'm not saying do it yourself over hiring a professional, but it was just a pleasant moment to know its not always about booking the appointment to get the money. i will pay it forward in time!! Thank you. Jason

CPS did an outstanding job for us. Our commercial refrigerator went down and they were out quickly, fixed the issue, and were reasonably priced. All in all an excellent experience

The parts took forever to come in, then one ended up being faulty but that is no fault of their own! Tim had to make numerous trips to Kentucky and he still remained completely professional and absolutely wonderful to work with even though my store is a little out of the way. I couldn't be more grateful for Tim and this company saving my pan press!

Website said part would be delivered in 3-5 days but it will actually take more than twice that long since "it is not a stocked part". This was not indicated in any way on the part's description or when I placed the order. They did however agree to make it right and the part is on it's way directly from their supplier at our agreed on shipping cost. Nice to see a company make it right for a first time customer, would order from them again!

First Experience not good. Charged my credit card without notifying me of the cost and failing to tell me it was not covered under warranty. Apparently they get your card info because of people probably not paying them but on the downside of this they can just go ahead and charge you whatever they want without your consent. After speaking with the supervisor he was willing to make it right by reimbursing me for the labor charge.

very poor experience.
shipped parts to wrong location
would not take blame.
or help in any way.

Restaurant owners, you have no choice but to work with these people. They know it too. Avoid buying any equipment that depends on CPS.

Terrible experience when trying to schedule a repair call. Very unreasonable and my 2 weeks wasted on waiting. Now I have to call another service provider

Employees in a parking of a home depot talking disgustingly about a woman they saw outside. I wouldnt let them in my home after hearing that.

I purchased a motor for an oven from CPS the cost was $573. When it came i notice the motor was not the right one so I called them and I was told that they would refund me except for shipping. After I returned it it took them a week after it arrived at their location and a few emails and i had to call them for my refund to be processed. They told me this time that i was going to receive $415 because of their policy of charging 25% restocking and shipping. Robbery they are not a good place to buy from . Stay away!!!!

This company is a scam! They wanted to charge my customer $4000 for a $35 part that takes 3 minutes to put in their machine. I have attached a photo of the part. This company will be reported to the BBB as well as other business agencies. What a bunch of scammers. (Note today's date on my screenshot.) SCAMMERS taking advantage of people. SHAME ON YOU!

This place is a total joke. I honestly recommend calling your local handyman before calling these people. We had a work order placed and was quoted 2 weeks before they could be on site. I called at 4 weeks, and they lost my work order so then had to wait another week before someone could make it to the property just to say they had no idea how to fix it and they needed to do some research. Then I start receiving emails from some law firm in Texas stating that cps has lost all trust in us and that we have severely damaged our relationship threatening us with legal action over a 1900$ bill. They have a card on file, as they won't show up without one. They even had our business with the wrong name. I reached out to cps to make sure there was a card on file and that we were current on payments. Now 2 weeks later I'm still receiving threatening emails from the law firm even after my bill has been paid, in full, for weeks now. Please stay FAR away from they're service dept.

I was very disappointed when I took my mobile food trailer to have them check why my griddle top does not provide enough temperature for me when cooking. The service tech wear a shirt with certified word on his shirt. He told me that my griddle does not have temperature control. He said the knob is there to turn On and Off only. I asked and make comparison with a back yard grill and said a back yard grill is better than my 1200 dollars griddle. I find it hard to believe that a certified technician would say such thing. Even a five years old knows that a knob is use for control not just to turn on and off. I would not recommend Commercial parts and services. I was disappointed to pay $142 just to tell me that my griddle has on and off switch only. no temperature controller. Mark was the technician help. I think there are other good techs there too but don't ask for Mark... Avoid Mark at all cost.....

I called this company to fix my commercial mixer, and the experience was beyond frustrating. The first thing they told me was that I had the wrong belt—when in fact, it was the original belt that came with the machine. Then the technician tells me he doesn’t have the proper tools to open the mixer. Keep in mind, they’ve serviced this exact machine before, and I even sent them a clear picture of the model number ahead of time.

This whole experience felt like a complete waste of time and money. If you’re dealing with a serious issue, don’t bother calling them. Unless it’s something simple that a local handyman could handle, I’d strongly recommend looking elsewhere. I won’t be using them again, and I wouldn’t suggest anyone else should either.

If I could give less stars I would, but looking at the reviews over the past year it's clear that everyone else agrees. We have used CPS for years to service our equipment. They recently charged us almost 1900 for a repair they were to make which they did not complete. I have had unnecessary parts ordered, problem misdiagnosed and excessive fees charged and at the end of the day I am left with a 4-year-old dish machine with extremely light use that is in worse shape than when they started. I called to speak to someone and was threatened that we would never be able to get service in the Cincy area if we did not go along with their deceptive, manipulative and incompetent practices. Folks dont be scammed they are far from the only game in town, they just have a decent marketing budget to funnel in new suckers after they burn their current customers. Seriously, you're better off trying to fix it yourself, getting a local handyman to look at it and if that doesn't work, just buy a new one. If you use CPS you should have your head examined.