All reviews for Sears Appliance Repair

The technician was on time. He explained everything that was taking place with my AC. I felt at ease with his work and confident that he would solve the problem.

He was on time, replaced the parts in a timely manner. Polite and professional. He even took the time to give me tips on all my kitchen appliances. I feel he went above and beyond.

Darryl was prompt, professional and thorough. Great service. Left the service area clean and in order.

Tech was very knowledgeable and friendly.

He was very professional. Told me that everything was fine. Cleaned it out the control panel very happy with the service and the technician.

Sean at Sears repair was very courteous and capable! He discovered the problem to my furnace breakdown and fix it in record time! Thank you!!!

I waited a whole day. To get my ice maker repaired and they said they were rescheduling me for following week. I was offered an opening 2 days sooner. .Never was contacted by a real person till the the repair person came for appointment.

Was very happy with the repair work done on my dryer. Technician was friendly and knowledgeable. Showed me where the issue was and proceeded to complete the work promptly. This was my first time using the service and I won’t hesitate to use them again.

Will was very professional. He was a knowledgeable technician and with careful examination of my furnace he located the problem. He took time to explain what he thought the problem could be!! He got the part and fixed it in no time!!
I would not hesitate to call on Will in the future!!! Thanks so much!!

Awesome!
Very professional and polite. I like the way he took the time to explain everything to me. I would also like to express how impressed I was with how diligent and focused this young man was in examining, retrieving parts needed for the necessary repairs and having my furnace up and running in no time.

Thanks Again!

Very nice guy who seemed to know a lot

Repairman was timely, efficient and explained situation very clearly even though the news was not good. Very knowledgeable.
5 star recommendation

Darryal was our third technician to work with our refrigerator. In fact, he was the only one that went through and did a complete Diagnostic check of the whole refrigerator and found numerous problems that weren’t even identified by the prior technicians. Darryal Is an amazing technician and knew exactly what was going on with refrigerator order the parts and was able to go ahead and fix our fridge and freezer. Darryal’s Kind personality made him feel as if you were home and one of the family. For my next project I want Darryal! Awesomeness!!!

I wish I had Darryal on the first visit for this project. Darrell evaluated the refrigerator and all the functions and was able to order the parts too fix our refrigerator and freezer. He does amazing work and his kind personality made him feel like family. Amazing! For my next job I want Darryal.

Excellent service and very friendly technician. Went above and beyond expectations.

The tech did an awesome job and very efficient as well. Thank you

Simeon was very courteous and showed up on time. I trust that my washing machine will work correctly tomorrow when I use it.

Technicians great, but overall Sears customer service system sucks. No way to reach a customer representative to confirm appontments or ask questions. No one showed up on first appointmet day and was not notified that no one would until the evening of the day well after that day's 7AM to 6PM apointment window. Rather than rate the technicians, Sears should be asking people to rate overall customer satisfaction with their repair service. If you did you would get negative stars. The problem is not with the technicians, but with the overall desgn and functioning of their customer serve system. Would never use Sear again if I could avoid it. Problem will probably resolve itself since with if service continues at this level of dis-service, Sears won't be in business much longer.

Thank you for letting us know the price $800 that we saved by having Sears warrantee-almost enough for a new refrigerator. Today is February 5, you have sent 3 different technicians since Oct 5. Scott, however, seems to have fixed it. He probably fixed it better than new because he made some extra adjustments to correct a flaw in the design of the refrigerator. It takes knowledge, attention to details and caring enough to do a completely good job. Maybe Scott wasn't available before. And all the parts - ( I kept all the rejects in case you wanted them back. ) would have added up to more.
Now about our stove... I was concerned that our oven didn't heat sometimes. One of your technicians came and replaced some computer part. The stove and oven popped the fuse and is dead in my kitchen. It was at least working before. Is there a "Scott " for stoves you could send over? My neighbors are missing their baked goods. Maybe before June?
Suzanne

We are extremely happy with Scott’s knowledge and his whistle as you work attitude. We just wish he was our first experience. Took way too long to get our refrigerator repaired. Scott would have had it completed right away.

The gentleman came to my house and fixed my washing machine in a timely manner, he was very polite and explained what was going on with my washing machine. Made me feel comfortable