All reviews for Keidel Plumbing Supply Counter

Great place for all your plumbing and appliance needs.

The guy at the counter was sooooo helpful & they had all the parts we needed. We couldn’t find the fittings we needed anywhere else. To fix it to Duke Energy specs we had to have specific fittings. Well done Keidel. I highly recommend them!

I called about some parts and they had them at the counter waiting when I got there. Great group of guys! So glad they were open on a holiday weekend.

Update 8/5/22

We have since spoken to another staff member for Keidel who was able to dig up answers to a lot of questions for us. Evidently the hold up on our shower door was due to the manufacturer (backordered parts).
Which at this point it is understandably not within Keidel's control.

At the end of the day communication was the missing factor. It shouldn't have taken a month of phone calls, followed by two very angry calls from the wife for an update. We now know where our shower door is in the process.

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If I could give zero stars, I absolutely would. I was recommended purchasing a shower door through Keidal, by a handful of people.

We ordered a shower door via Raven Bryan, on June 1st. I made it clear at the time that this shower door is ideally installed before the end of July, when our baby is due.

Raven stated that should be no problem, we should have this installed no later than the end of June.

We have a Basco representative come out to measure our shower for the installation, evidently the type of door that was recommended by Raven was not the appropriate door to install for our type of shower. Not that big of a deal.

We ended up having to purchase a different type of door even more expensive. Again not that big of a deal.

We pay for the shower door in full on June 16th, and from there I expected to continue to recieve communication from Raven or Kiedel, Basco?

Here comes July. No updates, so my husband calls at the start of July, he was told that there is a delay and the manufactuerer is "still waiting for the glass to come in."

That's fine if there are delays, no big deal. Delays are to be expected.

Another week goes by. Husband calls again, he's told that they'll really take message and Raven will get back to him.

A week goes by, no phone call from Raven....

At this point I have now delivered our child, with a shower door still MIA.

I call on July 28th and get a different sales represenative on the line, who looked up our order, advised that Keidel has had our shower door since June. I requested a call back from Raven, she calls my husband and says she reached out to a contractor on July 7th?? Which we definitely did not get a call from.

At that point I'm pretty upset, we are now in August... we've had minimal communication with the sales represenative that we actually purchased the door through. And despite making numerous phone calls for updates, and to get a general idea of when we can expect the door to be installed, we keep getting passed around and told that we will get a call back.

At this point I am beyond wanting to speak to Raven. The next phone call should be a call to set up installation, otherwise we are going to have more issues.

How do you let your customers spend over a couple grand on goods, and don't deliver through on it, much less even keep in contact for updates IN A REASONABLE TIME FRAME?

Absolutely poor customer service, would not ever recommended Keidel, or at least definitely not Raven.

I wouldn't even be remotely upset if Raven had the common decency to keep in touch with us for updates.

If you like spending a few thousand on home renovations and have it go MIA, Raven at Keidel is your girl.

I'd give a zero if I could; first, when I asked them for the fixtures in stock, we went through a laborious process that involved looking through the product books and then putting each specific number into a system to see if it is in stock. REALLY? Any retail or manufacturer's site can tell me instantly what's available. Then the sales professional did not ask me whether I had copper or PVC in my walls so she sold me the wrong valve; I live 30 miles from the store so my guy had to go get it when he figured it out! Then I went on-line to look up installation instructions and found the same unit for $213, nearly 1/3 of what they charged me. Go on-line, go elsewhere but I am so disappointed with this company; I used to walk in to their Norwood store (almost weekly ;-) and get excellent service...