All reviews for Brock Restoration

We discovered water in our basement at 8 pm on a Friday evening (sump pump failure). Brandon and Matt arrived within an hour of our call to Brock. They cheerfully moved furniture, took away the padding and left fans to dry out the basement. THANKS a million.

Tim Baker was one of the most professional person that we have had from Brock Restoration. He took care of everything that we needed done.
Thank you for sending Tim
Barbara Gaston

Tim and Rodney with Brock Restoration did a great job with helping me with some water damage issues. They were polite, professional, and all around just great to work with and I absolutely will be using Brock in the future.

my home caught on fire, no were to live, my wife and kids were out of town so i moved to a hotel, Brock restoration came and helped clean the damage up. They didn’t just clean my home but they painted my walls. when i came home from the hotel i was amazed. love the service and help!!!! saved my life. thanks

Adam and Kyle were great to work with. We had an interior pipe burst sending water everywhere. They responded quickly and set up fans and dehumidifiers to dry the area thoroughly.

This is the second time I have had to use Brock Restoration. Tim and Rodney were the ultimate professionals. They arrived on time and truly took care of the situation. This is a company that knows what they are doing and takes care of their clients. Thanks Brock Restoration, Tim and Rodney.

Tim Baker and Rodney were our technicians and were very helpful and knowledgeable about the water damage we had due to recent flooding of our basement. They were efficient and answered all of our questions. We are really grateful for their time and expertise!

Brock is very knowledgeable and are great to work with. They saved me a lot of money by informing me about the water under my kitchen laminate floor that wasn't apparent to me. I just thought it was my basement ceiling that was damaged from the leaking refrigerator.

Tim and Rodney were great! Called them after hours regarding a large leak at the apartment community I manage and they came out right away and took care of the extraction in a professional and speedy fashion! Their follow up was also top notch! Highly recommend! Thanks guys!

What customer service is all about! Professional, fast and responsive, explanation with details of what they were doing and the owner?, went above and beyond to make sure my personal experience was a the best and one I would talk about. Would definitely use them again and the only company I would refer to anyone. Keep doing what you do Brock Restoration!

I want to thank all of you so much for working with me on this. This was my first experience with a homeowner claim, and you all made the experience so easy for me. You were able to come out to cover the roof the same day and explained the process in a way that made it easy for me to follow. I appreciate you going the extra mile to meet the Insurnace appraiser to also help guide me, so I understood what he was talking about. Tom kept in touch through the whole process, even with the Covid 19 slowing down the inside end of the repair. He was in constant contact and I never felt that I was being left in the dark. I never had to worry what the next step would be. The roof and inside job turned out amazing. I know this was a small-scale job for your company, but never once did I feel like I was less important than more major jobs. It was a pleasure working with everyone at your company.
Sincerely,
Karen Butler

Tim and Rodney did an excellent job saving the gym floor where I work. Our roof was damaged during a storm and caused water damage to the gym floor. They were very professional and punctual. Thanks Brock Restoration!

Tim and Rodney from Brock Restoration did a excellent job on my water extraction issue .This is the second time we worked with them and they were so professional and made our residents feel real comfortable while they were in their home. Five star service with a smile. Thanks Guys

I called Brock the Tuesday after Christmas for a client with burst pipes, as did so many others. They got a team out the next day helped with the clean up, set several fans and dehumidifiers. They returned a few days later to collect their equipment and removed the many bags of water soaked carpeting, drywall, insulation, etc. I always think of Brock for my clients with property restoration needs. Thanks Brock & team for helping my people.

I would just like to give my kudos to Brock Restoration and two guys that came out Rodney and Tim. They're both very professional and upbeat especially since they had just finished with what they thought was there last call for the day. The two of them are very good at there profession. I would definitely recommend Brock Restoration for any of my restoration needs.

Thanks Rodney and Tim!

It was bad enough to have to be sheltering in place because of Covid 19 and the Stay Safe Ohio Order from Governor DeWine and the Ohio Department of Health but on top of all that a line of thunderstorms caused our basement to flood. The first call with Brock Restoration was reassuring and refreshing. Jennifer was personable, kind, and more importantly listened patiently as I rambled and described our situation. She was accommodating and quickly scheduled a time for the Brock team to respond that was timely and convenient for us. Mark, Tim, Danny, Rodney, Pat, and Brandon not only provided an excellent service, they went above and beyond to make suggestions and recommendations based upon the items that were potentially salvageable and items that were to be disposed of. We ended up with a clean, dry, sanitized basement and I feel like I got some additional education along the way. Thank you to everyone who was a part of the process, you all did an excellent job!

I just want to say how impressed I am! We are in the process of selling our condo and we are literally in pending status and there was accident with the couple that lived above us and there was water damage to our ceiling. They responded and got to our condo within an hour (11pm) and within 4 days the fixed the problem and now we are on track still to complete our appraisal. They were professional and understanding of how quickly we needed to move. Matt was very helpful and flexible while finishing our ceiling and painting. I do highly recommend.

Brock does an excellent job. They do the job right the first time. We have never had an unhappy customer and we use them all of the time. Heather is always so helpful and is available to help at anytime. I would highly recommend Brock for all of your restoration needs.

Amy

Brock's team of Tim & Jim were wonderful in helping us mitigate a water issue at our community clubhouse facility. They were there quickly and had the water extracted and the drying process started in a matter of hours. They had us back up an running in less than 3 days after having had water covering 80% of our buildings area.

Brock Restoration did a beautiful repair on our water-damaged basement. Everyone we dealt with was responsive, polite and professional. They took what could have been a real mess, and made our basement look amazing again. Hopefully we never need their services again, but I would highly recommend them.

We had water damage to all of the carpet in our 2000 sq. ft. basement due to a sump pump failure. I called on a Monday morning and had a team at the house by that afternoon. Tim and Rodney were EXCELLENT. They kept me informed of everything going on. They were prompt and professional and always let me know when they were on their way and what was going on. Working with Brock Restoration made me feel a lot less anxiety about this entire process. I highly recommend them and especially Tim and Rodney.