All reviews for Johnson Controls - Shamrock Office

They're my people. Outstanding service.

Not a fan. In my opinion, this company needs to get its act together. My impression was stained early on by what I consider a horrible experience with a sales rep. When we asked basic technical questions, she appeared to act as if we were personally attacking her. She left our offices and called to tell me she "did not feel safe," repeatedly claiming she was "just a blue-collar employee." To me, it felt like she was playing the victim card to dodge professional accountability, which was unacceptable.

From what I have observed, this company maintains an inefficient, university-style administrative emailing culture that seems to accomplish nothing. Recently, we were providing access to our unit to facilitate a setup for the new tenant moving in next door. The scope was specific: remove points of network from our system to accommodate the neighbor. Despite the multiple back-and-forth emails this company sends, the Johnson Controls technician arrived before we were open and appeared to not know why he was there. He actually texted me at one point asking if he was supposed to be "removing the system entirely." It is staggering to me that they can over-communicate via email yet apparently fail to tell their own tech whether he is helping a new customer get established or dismantling a client's entire system.