All reviews for Elyria Tree Service

Extremely fast service, called on Wednesday started and finished on Thursday!!! Only sign of them was 1 tree removed,, and 2 trimmed beautifully,, clean up was spotless !!!!! Breath of fresh air,,, young crew working very hard,, and not one voice raised all day!!!! Highly recommended,,,crew felt like family,,, thanks all again!!!

I wholeheartedly endorse Elyria Tree Service! Their timely estimates, utilization of digital contracts, and efficient communication were outstanding. They expertly removed a tree close to our shed and power lines, showcasing remarkable professionalism. Kudos to Elyria Tree Service for an exceptional job!

Jason at Elyria Tree Service and his amazing team did a truly impressive job for us on November 17, 2020. We had Elyria Tree Service remove 12 60-80’ oaks from our yard, wood removed and stumps ground. These guys had it done in one day! I couldn’t believe it... The entire team with Elyria Tree Service were safe, professional and efficient. I had a wonderful experience with this company and would highly recommend them.

2.5/5. This tree service was a disappointment. Emilio Vidal came and did the quote in person. I pointed out exactly what needed to be done, stating that the biggest issue is we have a lot of power lines that run under the tree. I said that we needed the branches trimmed back and away from the roof of the house (tall 2 story house), all of the dead limbs/material removed, as well as the tree trimmed back from the garage/neighbors yard. And with us keeping the wood to save $$$. We were quoted $800.00 for that and schedule for 0900 2 weeks later. They didn’t show up until 0945 with no call or text letting me know they were running late. I texted and no reply. Had to call to know that they were even on their way.
They did a great job and we were happy with it however, they did not complete the job in the 4 hours they were there. Said they needed to come back with a lift on another day due to a possible storm. The lift being needed they said because the branches touching the house roof were too high for them to get to and to. I offered our ladder which was significantly taller than theirs and I was told that they also needed the lift because of all of the power lines right there. So we paid $500 of the $800 and schedule for them to come back 1 week later to finish the job as well as offered them $200 more to get a couple other sections they did not get (dead branches in the middle they said they could not get - too high and a branch that overhangs our neighbors driveway.) to make the lift rental more worth it. He was enthused over that and happily agreed.
The day before they were supposed to come back I texted verifying they would still be coming as it was due to rain. He said yes see you then. But a few hours later said they needed to reschedule due to his climber being sick. We rescheduled for 4 days later. Again, the day before I text verifying we were still good to go for the next day only to find out that there was another “emergency” job and he had to reschedule us again. I told him, ok but this was the last time we were going to reschedule. We set it for Tuesday the following week. Yet again I texted the day before verifying all was good to go for the next day. He said yes. And here we are finally at Tuesday. Emilio shows up 30 mins later and his climber shows up about 10 mins after him. No lift. We were told they were unable to get a lift so they would only be doing the stuff originally talked about - trimming back away from the roof. We were not happy about this as we were wanted the dead stuff removed since technically we agreed for the $800 all dead branches/material would be removed and the only way to remove the stuff they left behind was with a lift. I also was unhappy because we were told last time a lift was required in order for them to trim the stuff away from the roof of the house, yet now it’s not and they were able to do it anyways… why did we not just do this the first time then?

There is a massive lack of communication. Lack of professionalism - showing up late both times, agreeing to do something and not holding to it.
I do not recommend this tree service. Shame bc the actual work they did do was good. But because they didn’t actual remove all the dead stuff as they said they would, as well as agreed on additional stuff with a lift and then turned around and told us they couldn’t get a lift but gave us zero heads up … so unprofessional. We will now have to find someone else to get the remaining dead branches costing us more money in the end.