All reviews for CST Utilities LLC

Very pleased with CST services in unclogging my kitchen sink today! Logan was

CST installed a new water service from the street to my home to replace a 60 year old pipe. They came with state of the art equipment - directional boring as well as nimble excavators, and water vacuum technology that can vacuum up clay and rocks up to 7 inches. In a day and a follow-up morning of punch work, 270 feet of new pipe was installed, multiple pits were excavated as needed, etc etc. Work was completed inspected, went excellently. James was our customer contact and did great. The foreman on this job worked smart and hard. There were in fact two additional management personnel that were on site briefly in addition to James and the foreman.

It was impressive - directional boring, water vacuuming, excavating, well managed. 10 different personnel on site at times. All problems addressed.

The cost of the job was a good value and fair in my opinion. I recommend a call to CST when you need high end utility construction work.

Donny was awesome! Gave us plenty of tips and tricks to keep our grease traps as clean as possible!

CST has been fantastic to work with. I would 100% recommend CST anytime. Friendly, informative, easy to work with. From the perspective of someone who knows how contractors *can* be, but also doesn’t work in the industry at all, it’s been awesome.

Cole specifically, his communication has been outstanding. Anthony was great to deal with onsite.

10/10, would do utility work with them again.

CST repaired my leaking water main. Cole was easy to work with, explained everything thoroughly, and answered all questions. He kept in constant contact with me throughout the whole process (utility marking - excavation - repair/inspection). I am pleased with the service I received and the professional manner with which my job was handled.

Donnie is such a professional individual. Great job and thank you Chucks.

I highly recommend CST utilities. When the City of Columbus told me I have 14 days to fix a water leak or water will be turned off I immediately contacted 4 companies for estimates. Not a cheap endeavor and very very stressful for a homeowner. Cole with CST provided me with a quick estimate, thorough service and ultimate professionalism. He took over the entire project and removed all stress! He took care of all permitting, marked parking areas to be blocked way in advance, the team showed up on time, and finished ahead of schedule. I always check all contractors with the BBB of central Ohio to check for unresolved complaints and reviews. I can’t recommend this company enough.

I worked with Cole to have CST replace an old galvanized water line coming into my house from the alley in downtown Columbus. My timing was not ideal, as it was the dead of winter, while we had 6+ inches of snow and ice on the ground, however the water pressure in the house was very bad and could not wait. Cole and his team did a phenomenal job despite all of the obstacles they had to overcome. The ground was frozen solid, the curb box was covered in multiple layers of ice of snow, we had some of the coldest temperatures of the year, and they were working around a holiday weekend when the city was not able to come inspect for a few days. Even with all of this they took every step to ensure the job was done right, and handled the entire situation professionally. While I only interacted directly with Cole I know there were many other team members involved that helped to pull this off. In the end the water line was successfully replaced, and the water pressure issue in the house resolved.
Cole was EXCELLENT at communicating and keep me up-to-date on progress, which I greatly appreciated. I highly recommend CST for professional, quality work.

Donnie always does amazing job for us. Thank you for the great service.

I called and left a message, Trace got back to me within the hour, I was trying to get an estimate on new septic installation. Trace did some investigating and informed me that I was already hooked to city sewer, and on well water, he emailed me the blueprints and permits from when the work was done, actually saved me up to 18k!!!. All of this was done in just a few hours. Trace is the best, very responsive, honest and informative, I would definitely recommend CTS!!!!!

Trace Shipley and his team had been working with us for two weeks. Trace was there for every phone call and text!
He communicated all cost up front with no hidden fees. He answered any questions I had or concerns that arose.
We recommend this company! Trustworthy and professional.

I called CST and spoke with Trace after my elderly mother-in-law was being preyed upon by another plumbing company. Trace sent his crews the next morning and fixed her issues for 1/6 of the cost the other company was offering as their 3 star solution. The Team was honest and helpful. They saved my mother-in-law from going to take out a loan for needless work. I cannot say enough about Trace and CST. Thank you.

Allen was great!! Answered all of my questions and explained all about what he was doing.

Allen did a great job! With the septic tank. Thanks

As always GREAT communication, timely and exceptional service! Allen was friendly professional and I enjoyed our conversation.

Ryan went the extra mile in getting our tank pumped. You have a great employee in Ryan.

John R. from CST fixed our septic issue quickly. I highly recommend!

Prompt and friendly service, Donnie J. explained the process. Appreciate the professionalism and communication.

A month ago our main water line broke leaving us without water. CST quickly mobilized a crew and did an amazing job. They were great to work with at every step of the process. I already have recommended them to a neighbor with a similar issue who has thanked me repeatedly for linking them up with CST. Highly recommend!

Ryan was incredible and informative. Thank you so much for your service (septic clening)

My husband and I went through quite an unusual ordeal beginning in January after having 25 feet (6 feet underground) of our sewer pipe replaced to the city main 3 years ago by Mr. Rooter. When the sewer backed up in January, we discovered the pipe was, in fact, not replaced to the city main and there was an additional 22 feet of piping that went straight down below ground (to the city main) where Mr. Rooter left off. Mr. Rooter denied any responsibility for the lack of disclosure and false information and said they did not have the equipment to go that far below ground anyway and we felt completely dismissed. For approximately 7 weeks we had very limited use of the toilet, and no use of the shower, washing machine, or the dishwasher/disposal as we contacted various companies to resolve the problem. Several people came out to assess the situation and said they could take care of the problem only to back out due to liability concerns.

Finally, we were referred to CST Utilities and from the very first conversation with Pam we felt reassured and confident that our problem would be taken seriously, and Pam scheduled someone to come to our home the next day. We were also contacted by Trace who was very empathetic and professional, and he got the ball rolling. Trace stayed in contact with us the entire time with updates and time frames which we appreciated so much especially since that had not been our experience with other companies. The entire crew that worked on our property were always at our home first thing in the morning and really took care not to impact our trees, even though we knew that was a possibility. When my husband and I spoke with various people on the crew, they were very nice and expressed empathy for our situation. They completed the enormous job in 4 days, it would have been 3 days had it not rained one day that week. Additionally, they left our yard in the best condition possible for that level of excavation.

Your Letter From Management on the website is 100% true, your team demonstrated great personal pride in the job they did for us, used top-tier equipment and materials, and adhered to the highest safety and sanitation standards. It is also clear that no task is beyond the capabilities of your team. We are so very grateful for everything that your team did for us and wanted to make sure to properly thank them!