All reviews for S&S Heating, Cooling & Sheet Metal, Inc.

Just finished installing my new heat pump and air handler. My entire experience, from start to finish, was truly exceptional. I would give 6 stars if I could.

The entire staff; from the front office, to the owner, to the technicians were perfectionists in every way. From the first visit, each encounter was professional, respectful, pleasant, and most importantly.... patient. Everyone revealed a level of knowledge and experience about the products and overall profession to such a deep degree that they could even make me understand by effortlessly answering all my questions. Truly above and beyond.

S&S did pretty much anything I asked with a smile and a "Sure Thing" no matter how silly or complex it might have been. They were very respectful of my home and family making sure to not intrude, make a mess, or even walk around the home with their shoes on. For the most part we barely knew they were there even though they basically worked non-stop even with all of my “questions”. Once the job was done, the site was so clean you couldn’t even tell they were here, both inside and out.

We obtained several different quotes from different heating and cooling companies but Mark from S & S was by far the most knowledgeable and friendly guy with the most reasonable quote for a Trane HVAC system. Mark and his team got the job done quickly and efficiently and made sure everything was done correctly, with no questions left unanswered. I would highly recommend S & S!

I have been using S&S for over 12 years and have found them to be very honest. Recently I had them replace my Tankless Navien Combo for hot water and radiant floor heat. The system is awesome but complicated to install, this group has no problem navigating these challenges, very impressed!

I've used S & S Heating for 20 years. Mark Staron is a very honest and professional person. I just had them replace my hot water tank that they installed 20 years ago. Mark Jr. and Zach did a great job, very nice guy's.

Great job was done by S&S Heating. They replaced our two old air conditioners, serviced our two furnaces and replaced our hot water tank with a tankless water tank. They were courteous and knew what they were doing. Everything is working like a dream and they left their work area super clean. Thanks!

S&S Heating, Cooling, and Sheet Metal, this past summer replace our complete HVAC system; furnace, AC indoor condenser, compressor unit and lineset, they added a humidifier, and replaced all of the ductwork.. My wife and I are very happy with planning, installation, and operation of our new HVAC system, it is efficient and very quiet. All the technicians were very thorough, friendly, and professional. Thank you S&S, we look forward to working with you long-term as you complete spring and fall annual maintenance services.

We had a heater and AC unit installed. During the initial quoting when they came out Mark spent time to go through everything and explain differences and what he believed would work best for our home. He was patient and answered all the questions I had.
When it came time for installation a few men came out a couple days before to look at the work they were doing and how to approach it all. We had an existing wood stove that was connected in and they needed to work with and complicated things. They were very detailed and explained anything I was curious about. They even moved some things around to make it look cleaner. All the workers were very polite, professional and incredibly knowledgable.They worked hard and had passing conversations with me or my kids. They even had me come down and asked if it was okay to do something a little different that would give us more space in the basement.
All in all the experience was fantastic and I would absolutely have them do any other HVAC work we need done!

S&S Heating installed our Trane furnace and A/C 3 years ago. They have been doing our annual maintenance since then. S&S is an excellent company to work with...they are responsive, knowledgeable, and efficient. We recently had a problem with our A/C on a holiday weekend. Devin was out to our home and had the problem fixed within an hour of when we called!

We’ve used them for years! They recently installed an air conditioner unit and we are completely satisfied! The crew, we had Zach, is always respectful and polite, and professional. They take care of all of our heating and cooling needs!! Exceptional service!! I also would like to mention that the office is very friendly!! We would not hesitate to recommend them to family and friends. 👍

We had problems with our Trane furnace. I can't remember the last time I had such great service. Every aspect of the job was done right from being on time to knowledgeable, professional service reps. Too many of our neighbors have had problems with other companies. Glad we have S&S in our family!

I had S & S come out to my business to finish a final hook up for a mini split unit (for a shipping container office). Mark (Owner) and I had communication through out the process what I needed done. Mark even came out twice to help me brain storm a few ideas how to mount the mini split since it was my first one I have installed. Then his guys came out and were absolutely fantastic. His two technicians were on-time and very professional. I will definitely be calling them again for not only my business, but if I need any HVAC work done at my home. Thanks S&S!

All employees were very knowledgeable, courteous, and efficient. We needed a new Heating System and AC. They explained the best options, best pricing, and let us choose what was best for us without pushing a system we didn’t need.

They were the only company to explain why certain rooms upstairs were not getting the correct temperatures, replaced with the correct ducts, and now it’s perfect.

I would recommend using S&S Heating & Cooling to everyone.

I had a same day emergency with our AC going out in the middle of June. S&S was able to send a technician out within a couple hours who diagnosed the problem pretty quickly. Zach was the technician and he was very knowledgeable about the AC unit, walking me through several things for future service. We needed a run capacitor replaced on the outside AC unit. Zach completed the install and even spoke to our home warranty providers to confirm the claim. 5 stars across the board.

After getting 3 quotes, I chose S&S heating & air conditioning located in Hinckley twp. That was based on previous owner references and their BBB standing.
They arrived on the prearranged date with a full crew. I was greeted by Mark the foreman and the crew went to work in an orderly fashion.
Approximately five hours later the work was completed. I was handed the Trane paperwork and asked if I had questions. The crew cleaned up leaving no cardboard or trash behind.
The owner of S&S stopped by and inspected the work and asked
I had questions.
This result was a new Trane air conditioner installed by a knowledgeable crew at an acceptable price. I highly recommend them.

Furnace and AC installed and working great! The guys were efficient and installed both quickly. Answered all questions and will definitely recommend to anyone needing HVAC service.

Mark and his entire team at S&S are extremely knowledgeable and professional, recommending the most appropriate equipment for our home (not the most expensive) while treating us like family. The installers did a great job and took the time to do quality work and answer all of our questions along the way. They say that the installation is just as important as or even more important than the equipment but luckily with S&S you get both – top of the line equipment (Trane) and a high quality installation at a very reasonable price.

Used S&S for a new ac install (2 units) at our business and was pleased with the work. They were able to come out on short notice when other firms were weeks out and replace two rooftop units in the heat of the summer and retrofit the existing heat pumps to the new coils and save us money. I also had S&S diagnosis an issue with my aunt's furnace where another company walked away without even checking the system. The owner Mark and tech Zach, really made sure both jobs were performed to our expectations.

Mark&Mark
Thank you so much for wonderful experience of honesty and professionalism from quote the job over the phone to installation.Very happy to sign service contract for three years.This company is a model how to do business honest way.
PS Mark JR Tyskie will wait for you when You came to do schedule service.
Thank you
Today is Nov 3.
Call for service two weeks ago for service on my humidifier for today.Zak show up on time.Wonderful service with out problems very professional and again honest service.If any body need service for furnace or A/C just call S&S heating, cooling,&sheet metal Inc..Is hard to believe that is still honest service people

Mark and company are absolutely fantastic. From quote to installation. They are definitely one of the good ones. Honest, along with great quality installation.
Very happy we chose them… you should too!

Wish I can give this company 10 stars because they deserve it for their HONEST, PROFESSIONAL and KNOWLEDGEABLE service. Devin arrived to restore heat to my boiler. He was so courteous, professional and knowledgeable in his task to resolve my no heat issue. I’ve dealt with many other companies that say what they are not. S&S in my opinion is what a great service company is all about. They deliver with results and not just talk. Thank you S&S and Devin for a Superb experience! 👍🏼

Ricky, Lennord and Matt did a great job installing my new Trane furnace & air conditioning. Also installed a cold air return and straightened some ductwork that had been installed poorly by someone else. Everything is working great and looks good. Mark the owner came to our house several times because we had some questions. Very competitive on pricing and a great experience working with S&S. Thanks Guys!