All reviews for Baylor Heating and Cooling

I am always hesitant to write reviews because as soon as I do something goes wrong. I waited a couple months to issue this one. Bob and his team where fantastic! Knowledgeable, courteous, professional, all of the the things you want in a contractor. We had a complete furnace install during the coldest days of January and we couldn't have asked for a better pair to do the work. Thanks for your hard work.

Excellent service for a reasonable price. Came out right away, fixed the problem and got our heat on.

Bob is so knowledgeable and a fantastic person! I wouldn't recommend anyone else! Great representation of a great company!

Bob is wonderful to work with. He always shows up when he says he will and has always come through in emergency situations. Reasonably priced and fast, efficient service. 100% recommend.

Great company. Bob only fixes things once. Not always the case these days. I’ve trusted him with all my residential and commercial HVAC and equipment repair needs.

Kermit Osserman
Hey Bob, thanks so much for all your excellent work on maintaining and upgrading our system which has not had a single hicup or problem since you worked on it over 5 years ago! Thanks for running duct work through to my storage area for our business inventory so that the basement shelf area has maintained excellent climate control all these years, keeping our inventory safe and sound! If we can be of any service to you are your future customers please do not hesitate to pass our number on to them. Sincerely, Kermit E Osserman, owner Kermitspad

This part of Virginia lost a true HVAC and refrigeration resource when Bob relocated to Ohio. He was the guy who could fix anything. The harder the problem, the more fun he had fixing it. Companies like his are not easily found, because they usually don’t need to advertise! Ohio, this is clearly your gain and Virginia’s loss!

I am a customer of Bob Thatcher’s previous company. Bob is incredibly competent and responsive. He has the knowledge and experience to tackle any HVAC problem or system. I highly recommend him!

Bob is the most professional and knowledgeable HVAC technician I've hired. He was prompt and took pride in his work. It was evident after just a few minutes that our system was now in good hands. Thanks Bob!!

Bob has done work for me for years in Virginia, and he's the best. He figures out what's wrong and fixes the problem economically. I never worried about being oversold for unneeded service or equipment, and I always felt confident in his work.

Bob has always been the most reliable and most professional mechanical technician in town. I have used his services at every restaurant I have worked at to the point of memorizing his phone number. Always available when you need him and ready to go at a moments notice.

We are very pleased with the service Bob provided. He was able to quickly identify the problem with our HVAC system. He was quick to respond to messages and was prompt and very professional. We would recommend Bob to others and would have him perform other sevices on our unit if needed in the future.

Went all summer without ac because everyone i called told me that it was going to cost 10,000+ to replace my whole unit. Finally called Baylor and he came to take a look. 20 minutes later I felt cold air again.

Bob is a GEM. I was a customer of his for 15 years. I own a large restaurant in Charlottesville Va. He did quarterly maintenance on all of my kitchen equipment and HVAC systems. He also did emergency repair. He can fix anything. Honest, prompt, clean and professional all come to mind when I think of Bob. I was incredibly sad that he left Charlottesville- not only professionally but also he is a great person. When he left town he set me up with one of his colleagues who is equally fantastic. Charlottesville loss is Ohio’s gain. He may cost a few extra bucks but you get what you pay for with Bob and in the long run you save money. You’d be a fool not to hire him.

Bob serviced my restaurant HVAC for almost 20 years back in Virginia. He was so incredibly knowledgeable and professional. Bob always made us a priority and came out immediately whenever we had an emergency. It was truly a loss for us when he moved to Ohio as he was absolutely the best, but I’m so glad to see he’s continuing to do HVAC. You won’t find anyone better in the business!!

I have owned and operated restaurants in Charlotteville, Virginia for over 15 years. Bob Thatcher, owner of Baylor Heating and Cooling, took care of my restaurant and HVAC equipment for most of that time. Bob was always professional, returning calls promptly, responding quickly and when he said he would. He was always able to solve my problems, quickly and affordably, and when he fixed something it stayed fixed. We were sorry to see him leave but wish him the best of luck in his new home in Ohio. I highly recommend his services and encourage anyone to contact me with any questions.

I was a client for many years in Virginia. I found service to complete, honest, well done and never doubted the honesty of Mr. Thatcher. I felt my families safety and comfort was always paramount and Mr. Thatchers cost was always fair and reasonable. In all the years of using Mr. Thatcher for my hvac needs in 2 different homes I never had to worry about the quality of the work or if something was actually necessary. He would also work with me on what had to be done and what could wait due to budget issues. I can not recommend him enough.

Service tech Bob was a Rockstar!!! I had a service appointment from another hvac company which will remain nameless that told me I needed a completely new furnace and a/c unit to the tune of 9500 dollars ! Baylor's tech Bob fixed my system for under 500 dollars ! Bottom line these guys have knowledge and HONESTY! I will be a customer for life!!

Bob put a new furnace and air-conditioning unit in my house Wow what can I say he was Awesome so was his helper the quality of workmanship was unbelievable he is truly a craftsman at his field I truly recommend him and his company if there was more star to give I sure would of thanks again Bob !!!!

Thanks Bob for not getting back with our estimate after we even had to call you for it once...