All reviews for Family First LLC

Customer service was Great and so was the service . I will definitely be calling for my next service needs.

Awesome Customer Service and Response Time. I highly recommend and definitely a 5 star experience.

Got rite to it with no problem and now we are fixed. Service with a smile very punctual and solution solver I will continue to work with him for all my HVAC/R needs thank you Family First I greatly appreciate it.

Technician was very courteous and knowledgeable about the equipment. Offered practical suggestions to help with care and upkeep of my furnace. Prices were very affordable as well. Being a single parent himself he explained that his business was to help the working class people. I will use them again!

Service was fast and courteous. Rates were reasonable. The Technician was knowledgeable and patient with explaining what was wrong with my furnace. He got it working fast. I truly appreciate his service and will be recommending him.

Jermaine knew his work, was very patient and was willing to explain the process to me. He made himself available when I had an emergency situation concerning my furnace. I will definitely be using his business for anything else that needs assistance. He worked diligently to restore heat to my home.

Our heat went out at 5pm on a Friday. Our house was getting cold quick and Jermaine came out to help us that night. He communicated promptly and was able to get us up and running right away. I’ll definitely reach out to Family First the next time I have any HVAC problems.

His name was Jermaine and I felt comfortable with him because he made things easy to understand when he talked about what was wrong with my system and what he could do to fix it. Sometimes you can feel unsure trusting advice but he knew his stuff. Thanks for making it easy 👍🏼

I had a frustrating experience with this contractor. Despite multiple attempts to arrange payment and confirm details, they failed to provide the necessary information in a timely manner. Eventually, they decided to cancel the appointment, wasting my time and leaving me without a solution. If you’re looking for reliability and professionalism, I’d strongly recommend looking elsewhere.

Came less than one month ago and my thermostat reads 86 degrees so far and it’s only 4pm. I contacted him, he read my texts, and will not respond. I plan to contact the better business bureau, my real estate broker in charge of 150 realtors, and my home warranty company who referred me to this company. Beware of work that doesn’t last a month and lack of contact when it breaks again.

My Home Warranty company hired Family First to diagnose and ultimately replace my furnace system. I was excited at first, because Jermaine was the first tech that actually spent more than 5 minutes diagnosing the issue and I was hopeful it would get fixed finally.

Unfortunately that kicked off a whole new nightmare.

Jermaine did install a new furnace in as timely a manner as possible considering all the back and forth forth with the warranty company, I do believe he tried to do the work as fast as he could so my 1 yr old stayed comfortable in our house.

Despite the fact he was having family problems himself, which I understood.

We started to have problems with the new furnace almost immediately. It vibrates and rattles so loudly, it sounds like there is a car engine in my basement. The furnace is vibrating the floors in my house it rattles so badly.

The sheet metal joins on the ducting are also poorly done, leaking air from all around the main duct trunk.

Unfortunately once the install was ‘done’ so was he.

I tried to get ahold of him multiple times. He said he would come back and never did, i asked several times when we could get scheduled and he stopped responding. Even the Warranty Company couldn’t get ahold of him. They tried 4 different days to get ahold of him and nothing.

I ended up having to hire another HVAC company to come out and look at it. They reported that the cold air return was never fully connected, the sheet metal work was poorly done and needed heat taping, and that there were extra screws left they thought belonged somewhere in the unit.

I am now waiting to have my brand new furnace reinstalled or replaced by another company since it was so poorly done the first time.

This has been a nightmare, and I do not recommend this company for your HVAC work.