All reviews for Jerome Plumbing

Good service and quality.

Work quality and prices way above average.

Amazing knowledge of their craft and response time was also great!

Has always come through for me. Especially outside of normal work hours. Always concerning, clean, and professional.

I was dealing with a hot water heater ussue. He had the whole situation under control and fixed in an hour.

Did an absolute amazing job. Was timely and will call again for additional work.

I highly recommend Jerome Plumbing. Steve Jerome, Jr. is a passionate, intelligent, professional that gives prompt service at a fair price.

Friendly and knowledgeable, called about having a water line ran and they took the time to listen to the job i needed and referred me to another company that was better suited. Customer service at it's best!

True professionals. These guys know what they're doing. I had a situation at my house that was complicated to say the least. The owner himself, Steve, came by and made sure the job was done right. I'd recommend them to anyone on the east side.

We used Jerome Plumbing today to remove an old water softener system that was not in use. Frank completed the work and repaired a few valves that he noticed were leaking. He also fixed our kitchen faucet. He gave me some things to keep an eye on as well. I really appreciate being able to ask questions since I know so little about plumbing.
I’ll be calling again in the future.
Mark

Jerome Plumbing did an outstanding job! Not only did they fix my plumbing issue, but they were also clean, courteous and professional. I highly recommend Jerome Plumbing!

I had a sink in which over the years clogged time after time. I usually fix everything from my furnace to a full kitchen remodel and everything in between but the sink was my nemesis. I called Jerome's plumbing and they were quite professional from the office staff to the gentleman who came out. It has been a month since I had them come out and no problems with the sink what so ever. Beautiful! You conquered my nemesis and I can sleep at night not needing to think about the million ways I have to try and fix it. Thank you very much Jerome's plumbing for the great job performed at my house!

Steve has helped me out previously with a broken pipe and replacing our water heater. Very responsive and professional...clearly communicated the work being done and the reasoning behind recommendations. Will definitely be contacting the next time I need plumbing help, and you should do the same.

Very helpful and professional

Just had work done by this company. They were efficient, clean, knowledgeable and pleasant to communicate with. Highly recommend them and will contact them again.

Edit: took three stars off when received the bill. The work also had to be redone as it was not fixed properly the first time. They do respond and actually show up, which is more than I can say for other people I have hired, but very expensive and not so sure about the results.

He was asked to provide a bid and because he was not awarded the project he billed for his bid...very poor attitude and his competition had a better plan and proposal anyway..I do not recommend them...

Very poor customer service! Steve Jerome had the audacity to bill us for holes put in our walls, work that was never done to fix or identify the problem and follow up that was three weeks late, due to lost paperwork on their end. Then he attempted to shift the blame for their late follow up to me because I didn't call him to ask him why we hadn’t heard from him and further attempted to insinuate that I demonstrated bad faith by contacting another plumber in order to get the leak fixed after his workers told me it was beyond their area of expertise and we received no follow up.

07/06/2019
Steve,

You can debate it all you want. But the reality is that the follow up your plumbers promised would take place, was three weeks later. You, yourself admitted that it was your fault due to misplaced paperwork. During that entire three weeks our shower would have still been leaking had I not hired another more capable plumber. Fact: your plumbers did say "it's beyond our expertise and Steve will call you." Perhaps, my expectations were too high that with an active leak, it wouldn't have taken 3 weeks to receive said call. For you to argue that your plumbers did not say it was beyond their expertise is absurd, because you personally were not present for the conversation. Then to send me a letter telling me that you were willing to reduce the $175.00 bill down to a $75.00 service call if I removed my negative review was insulting. It raised the question, what was I being billed for in the first place when all that occurred was a service call. This type of billing practice seems to show a common theme with another reviewer who you billed for a bid after not being awarded the job.

To install a garbage disposal and replace a couple stems on a sink and some fittings on a washer took 2 professionals 2 hours of work at a ridiculously high price apparently. It was at my mom’s house and I wasn’t there but feel taken advantage of.