All reviews for General Parts Group

Very helpful and professional

A+
Amazing technician

Love this place. Quality technicians. If you ever have an application on a restaurant, they are the company to call for sure.

Great service from the young lady on the phone. She located the correct part I needed & had it ready for my son to pick up at the price she quoted me. Very pleased.

This company is extremely expensive, they did fix my issue the first time, this time…. Usually it takes more than one trip. They charge ALOT!!!

Refrigerator leaking issue still didn't fix because the company sent the wrong part.

Don't waste your time or money with this guy's. They want charge you only for a quote $350

Never recommend this company they didn’t even fix anything at my company, when they arrived they were just talking outside, didn’t even fix the machine the next day, I received an email from them trying to charge me a thousand dollars for not even fixing anything the machine is still not working no one call this company for anything this is a scam bad service too. Would give them zero stars if I could!

NEVER TOLD US HOW MUCH THE JOB WAS BEFORE THEY STARTED IT. CHARGED ME $800 DOLLARS TO FIX MY FRYER, I FOUND A BRAND NEW FRYER FOR $865.00 AT RESTAURANT DEPOT! NOT HAPPY ABOUT THAT. IF I WERE TOLD AHEAD OF TIME WHAT IT WOULD COST, I WOULD HAVE DECLINED THE WORK. SHOULD HAVE BEEN AROUND $300 FOR CHANGING OUT A THERMOCOUPLE. HERE ARE ALL THE CHARGES.
PARTS $211.01
FREIGHT ON A PRODUCT THEY ALREADY HAD?? $79.95 (WHY?)
SERVICE CALL?? $92.00 (ISNT THAT LABOR?)
LABOR $338.25
ZONE TRAVEL CHARGE?? $84.00 (WHAT?)
DONT KNOW WHY IM CHARGED FREIGHT, ZONE OR SERVICE CALL?? THESE GUYS WILL PUT YOU OUT OF BUISNESS IF YOU USE THEM. I COULD HAVE GOTTEN A NEW FRYER WITH A WARRANTY FOR $865.00 SUPER SHADEY TO NOT INFORM CUSTOMER OF ALL THE SURPRISE CHARGES! SHOULD ONLY BE PARTS, LABOR, TAX.

I called this company for a freezer issue. They quoted me 252.00 for the diagnostics on the appliance. The gentleman that came was very nice he was there for an hour if that. They asked for a credit card number to come out. They charged my card for 420.88. When I called to ask about the charge and why it was more then what I was quoted the secretary was extremely rude and was laughing when I told her that I was charged more then what I was told it would be. I called someone else out and the fee to fix the freezer was over 1,000.00 less then General Parts and will have it fixed in three days instead of 2 weeks with General Parts. Please beware of this company.

This has to be the worst service I’ve ever received. I usually do not write bad reviews, but this is an exception. I am a local small business owner. General parts came out to take a look at my cold case. They charge me over $300. They also came back to change a part saying that it was the switch board. After they changed it my cold case was still not working. They charged me over $700. They then said it was the compressor. I order the part from the warranty company. They came back out to change it out and charged me $1900. Omg! All while this took over a month and a half to fix. I’ve loss business and time. With $2,900 I could have bought a new cold case. Plus no quote was ever given to us. Costumer service is bad and no one can answer my questions. Don’t get me started about how rude the staff and manager are. Take your business elsewhere. It’s not worth the headache. I’m so disappointed.

SAVE YOUR MONEY.DON'T CALL THIS COMPANY.THEIR CHARGES IS OUTRAGEOUS.YOU CAN BUY A NEW APPLIANCES FOR WHAT THEY CHARGE TO FIX.DO NOT GIVE THEM YOUR CREDIT CARD NUMBER.JUST READ THE REVIEWS.

Let me start with i wish i had read previous reviews before calling them. I called cause i needed gaskets repaired on some refrigeration units. We talked and set up a day for them to come out and look but before they send anyone out they have to have a card on file, ok no problem. The problem is the lady that scheduled me failed to tell me any of there rates, no service charge rates or anything else ( my side of the story), she claims she went over every detail of it ( her story) so a classic he said she said situation, so believe what you want but other reviews make basically the same claim. So they came out the quote was gonna be around $1500 for 3 gaskets, thats crazy high so no thank you. I had a $150 charge already pending, thought that was a service charge which was ok with, no turns out it was just a deposit and the full service charge ended up being $310.00. So im out over $300 because i didnt read previous reviews, so beware that this doesnt happen to you, if you give them a chance make sure to listen for charges before hand and if they dont say any besure to ask before giving them your card information.

This company deserves a zero star. They are scammers.
Charged $250 as a deposit to come out
The tech calls to tell me about the repair needed for my refrigerator and the price to fix it. I DECLINED THE SERVICE.
My card got charged $400- never received an invoice or reasoning as to why I was charged that, however, the receptionist was sure to tell me “we don’t come out for free”- so what was the $250 for?!!
I started receiving invoices for $1153.99 for the repair that I declined with a pending charge from them on my account. I called and spoke with some “manager” and was told he’d look into it and to disregard it.- never heard back from him, but continued to get these invoices.
I responded to the email saying that I am not supposed to be charged this where is got a response back in capital letters “STATEMENTS”
They charged my account again! I called to speak to the manager that could never seem
To call back but responded to me via email saying the charges were valid despite me declining the service.
I still have no idea what the $400 was for and BEWARE if you use them because they will just charge you for whatever once you give them your card information.
SCAMMING SMALL BUSINESSES IS ALL THEY KNOW HOW TO DO CLEARLY