All reviews for Factory Appliance Service

Outstanding professionals, expedient, friendly , accommodating, etc. .... not too many like them. Great job guys and big THANK YOU!!

So happy with my service, my Technician was very knowledgeable and extremely pleasant. I would recommend them 100%

Brandon came by to look at our oven. He was courteous, professional & extremely
knowledgeable. Provided very helpful solutions.. Would highly recommend.

The service technician did an excellent job fixing my appliances, and was always able to schedule me right away. He clearly explained the issues and why they happened. He is very reliable and I would reccomend him to anyone.

Brian Friend from the Service department of The Appliance Shoppe sent me a technician called Brandon to repair our dishwasher rack. I have nothing but positive remarks to make about him and Brian.
From the moment Brandon entered our home to the moment he left we felt relieved to have been dealing with him. We have had terrible experiences with repair techs in the past and he was like a breath of fresh air. Brandon was very respectful of the Covid protocols. He was very knowledgeable and clearly explained what was wrong with our dishwasher rack and how to fix it. He told us we would need a new part and that Brian would be able to order it for us.
Brian has been very professional, friendly and precise as to ordering our part, setting up a delivery day and keeping us informed as to the status of our installation. I would deal with both The Appliance Shoppe and The Factory Appliance Service companies again.

Very unprofessional service

Company is non-responsive....would give them 0 stars if I could. Very disappointed in The Appliance Shoppe for misleading us and forcing us to deal with this company for our repairs. The literally will not answer their phone...ever!

Requested a service call the week of January 9th, 2018 for a fridge repair. Final diagnosis was completed on January 30th, 2018. 3 weeks! The best part of this story is my fridge STILL is not repaired! After finally getting a call back the week of February 13th, 2018 and after having words with the receptionist informing her I would not be leaving another message, I have yet again been left hanging. Going on week #7 and still do not have a working fridge and am no closer to finding out when the repairs will be done as they refuse to return my calls! Horrible customer service. If you are unable to complete a job you start, kindly communicate with your customers so we can seek more professional service elsewhere!