All reviews for General Parts Group

Great

Staff is friendly and helpful

Good people to deal with, had what I needed.

Thank a ROGER PASILLAS
FOR THE GOOD WORK

Excellent service. Mark is the best!

Awesome techs and admin staff.
Always extremely helpful, friendly and knowdegable.

Scott is always so helpfull and kind. He gets everything fixed quick and accurately.

Very friendly & efficient service!

Need a pilot safety valve? Pilot generator or thermocouple? Or even Everpure water filters? No matter what parts you need to repair a piece of commercial foodservice equipment, you can get it right here at General Parts, formerly Ron's Service. Keep that equipment running to keep the profits coming.

They came out very quickly and were able to get our equipment working before our very busy weekend .

I had an old meat slicer that broke down, so I asked them to fix it.
They were very friendly and did exactly what I wanted.
The price was very reasonable and they gave me the information I asked for.
Thank you guys so much.

A pleasant experience from the initial phone call to shaking hands with Ric the repair guy. I really don't get the critical reviews. They were very friendly and helpful. Ric did the work and he did it well, he was knowledgeable and friendly.

Drew Erie came to my home to give me an estimate on a new furnace and air conditioner. He was professional and knowledgeable. He answered all my questions, and I ultimately selected McAfee for this project.

Technicians know what they're doing. Service can be pricey, but I don't know how it compares to other service providers.

Really good customer service always gets me the parts I need

I have used this company for many years. They have always had an excellent level of service, great response times, many same day, and I appreciate their repairmen for communicating the cause for repair.

Update: Tech arrived on Monday (4 days sooner than quoted). He stayed until the faulty part was replaced and called back a few times over the next five days to make sure it was still working ok. I was more or less forced to give my credit card info for a warranty repair, but they didn't charge me anything.

Go anywhere else if you can. Had a refrigerator repaired under warranty. Took three trips to fix it...kinda. Worked for five days before it went down again with the exact same problem it had before. I called them this morning to have them "fix" it again, and was told it would be a four day wait to have someone come out to look at it. My business is less than 10 miles from their shop. In addition, I was required to give them my credit card number for a repair that should be no charge to me...if they're even capable of fixing it. I'm going to contact the manufacturer of the unit tomorrow and see if there is any other repair company we can use for this repair. I'll definately let them know how horrible this provider has been and encourage them to find another company for their warranty repairs in this area.

If it's your money, I highly suggest you spend it elsewhere.

Rude and unprofessional.

Cut out the middle man and order from parts town yourself

Default part, caused oven fire, waited 2 weeks for whatever part they said, still did not work, had to call someone else to fix.

The most expensive repair that I ever had in 22 years. $31.00 Freight charge + $55.00 service call fee+ $144.00 zone travel fee. $230.00 in fees before they even start. $904.00 to change 4 thermocouple and a safety valve.