All reviews for Solution Based Plumbing, Heating & Air Conditioning

They helped us with renovating our nearly one hundred year old bathroom which was manipulated in the 70's to accommodate a third floor bathroom. They service a large part of southeast PA, with liscenses including Bucks, Montgomery, and Delaware counties. They are professional, courteous, and clean!

Dealing with any type of a contractor is always hard for me. Mainly because it involves having a stranger come in my home to fix something I know nothing about and I ALWAYS have felt like I am being taken advantage of because i know so little about these things. That is not at all the case here. They were wicked friendly explained things in a way that I understood, could come out quickly, showed up on time, and charged me the price they quoted. I am very pleased and will be using them in the future.

Josh helped us revive our hot water radiator system. Saved untold amount of money. He knows his business and is generous with his explanations. A great experience.

We had an excellent experience with Solution Based. We hired them to diagnose an issue with our overly complicated shower. They were very responsive, professional, and fairly priced. Highly recommend.

Brad and Dennis saved my life last night. While preparing to return home to Maryland, my father's toilet in Philly went belly up. Of course, this happened at 5 pm with threats of severe storms headed our way. I called several businesses begging for an assist. All backed off claiming after hours service and the pending weather as reasons to ignore me.

Not Brad. He understood my plight and sent Dennis out to fix the problem. Dennis was extremely thorough, checking his work to be sure the fix worked and advising me my water valve should be replaced in the future. This he did with the storm pending outside and my dog voicing his displeasure (Dennis doesn't like dogs).

I'd give these guys two thumbs up...and a twist!

Josh and Stacy are both very informed and helpful. I was on their website trying to figure out what a mushroom cap was attached to and sent an inquiry on the site. Within an hour they had both reached out with information on the cap and advice on how to determine what it is.

I could not be more happy with this outfit. When I called to try and get an urgent appointment, the representative, Stacy, gave me an extensive amount of info on what they may or may not be able to do and could not have prepared me better for what might come next, including possible costs. She gave me an arrival window and called to follow-up during the day with timing updates. The technician, Mike, arrived on time and went straight to work. He finished quickly, did a thorough job in every way and was polite and professional throughout. On top of it all, the company beat their own price estimate, not the mention the estimates I'd received from two other companies. I'm just thrilled to have our heat and hot water back and can't thank them enough for helping us.

I am very selective in reviewing a product or service. That said, I am reviewing my experience with Solution Based Plumbing and Heating without the slightest hesitation.

My son and his fiancé own a new home in Fishtown. They paid in excess of 500k for the home and took possession at closing in January 2016. This is their dream home and represents a major financial commitment on their part.

Since they took possession and ownership, their basement has flooded on two separate occasions in less than 6 months. As a result of the first flooding, the new flooring in the basement was damaged and now needs complete replacement. This expense will be borne by my son and his fiance. In addition, their worrisome concern about the prospect of future flooding has also led to capping the plumbing fixtures in the basement until some kind of fix can be achieved. This means the basement toilet and shower will not be usable for an indefinite period of time. On both occasions a significant amount of rain fell, so there may or may not be some question whether the combined sewer/waste water line that runs under their street was overly taxed by an unusually high volume of water that fed into the sewage line.

However, the question of backflow of water into such a new house also raised a significant question about the adequacy and workmanship of the home's newly constructed plumbing system. In an effort to investigate the facts concerning the builder's performance, I reached out to Josh at Solution Based Plumbing on an early Sunday morning. That same morning, as he headed into church, Josh told me he would make himself available to look at the situation later that very morning!

When he arrived for the inspection as promised, he looked around, explained his preliminary findings, and recommended that he do a camera test of the water lines to assess and evaluate the situation. He made clear he would call the situation as he found it, and that he would not come to any adverse decision about the plumbing if his findings were simply "marginal" for poor installation.

Two days later, and as scheduled, Josh performed the camera test. He viewed the inside of the plumbing lines carefully and explained to my son and me what he was looking at as he went. He found two significant builder's performance issues in the water line leading out of the house to the street. He carefully detailed his observations and findings and explained their impact on the drainage issue and their contribution to the backflow my son experienced since moving into the house. He said he would follow up with a written report of his findings, and he proceeded to do so within 24 hours after leaving the house.

IF EVER my son needs to deal with plumbing-related issues that the builder refuses to address under his warranty, my son (and I) will not hesitate to call Josh back for assistance. There are several reasons I can say this without hesitation.

Josh is competent, well spoken, polite, professional, objective, responsive, and honest. He and his company provide a level of service that is uniquely reliable for customers who are looking for fair, honest and reasonably priced solutions to their plumbing problems. His wife, Stacy, provides tremendous administrative support to complement Josh's hands on involvement.

This company and its owner/operator is the real deal that customers in need of plumbing services are looking for. Josh and Stacy fully acknowledge the importance of customer focus in delivering a vital service to the public, fully consistent with their statement of ethics which you can view on their website.

Thank you Josh and Stacy!!

Josh and his team are amazing to work with. He personally came out to fix something for me on a Saturday (also the 4th of July). He and his staff are extremely responsive, personable, and helpful. HVAC issues can be stressful, but they make me feel taken care of. Extremely grateful to have found this company.

The owner and his wife are the best team around. They have been very accessible, always on time, always communicate in a timely and helpful way. Their other team members were likewise prompt, friendly, respectful and helpful, and did their utmost to get the job done quickly and effectively. They never left a mess. I love Solution Based's inspection service which helped to catch potential problems before they became a huge disaster. I would recommend them to anyone.

We've used Solution-Based twice now - once for a leaking HVAC system and once for a leak in our bathroom ceiling. Both times Darren came out to take a look at our problems and troubleshoot. Another HVAC company tried to convince us we needed an entire new system immediately that would cost >$10,000k but Darren serviced our system, did a full assessment, and suggested routine maintenance in the spring along with a re-evaluation of the need for a new system. He carefully took the time to help us try to find a source to our bathroom ceiling leak and made helpful suggestions about next steps for repair. We won't go anywhere else for our HVAC needs anymore. Solution-Based is great!

Solution based has done many different types of work for me, including a boiler replacement, a mini split, and adding natural gas service to my house. The technicians are knowledgeable, polite, and efficient. I would recommend them to anyone looking for plumbing or HVAC.

I would recommend Solution Based Plumbing and Heating, Inc to anyone that will listen far and wide! I was in desperate need and Josh went above and beyond to help my family and I restore the heat in our home. Not only did he help restore the heat source and reassure me that my little boy wouldn’t have to sleep another night in the cold he restored the reminder that good people are still willing to help those in need. I appreciate Josh and Solution Based Plumbing and Heating, Inc more than words can ever express. Thanks for helping us guys!

Josh owner of Resolution Based is a master in his craft. First, discussed with us the source of the water in our basement, show us the source from which it was coming from and also explained some code violations our previous contractor made when installing our half bathroom. He is thorough and honest. We discussed with him the other estimates we had and he never once spoke poorly of the other companies. He is honest and the work is superior. His crew is extremely professional and they went far beyond our expectations by corrected code violations that were not in our contract. The price for the quality of work is extremely reasonable. We have a plumber for life!

Josh is the only person I have found who is able to deal with our steam heating system. Other repair firms wanted to replace the entire system with something else, or tried to fix our system without success. Josh was able to locate the problems and able to make long-lasting repairs. He was very careful to follow up on his work and make sure that everything was operating correctly and has been very responsive to our questions and concerns. He worked with us to explain the repairs to our insurance company. He also has contacts with very talented people who do high quality repair work. We are very pleased with the result and recommend his firm most highly.

By the grace of God, Josh, Mark and Ryan made sure that I had heat for the winter. My dogs, my cats and I did not have to rely on space heaters and our pipes did not freeze. Their kindness is appreciated and I will forever be grateful for them!

I submitted a quote on Saturday and they came out first thing Monday morning. Josh was very nice to work with and would call me when the plumbers ran into a snafu to let me know what needed to be done and why. They were great with setting up a payment plan if I needed to and were very trust worthy. I would recommend them to anyone. 5 toilet lids up

Our first experience with SolutionBased was when our toilet was backed up late on a Saturday night...never a good thing. They were compassionate and got somebody put to us right away on Sunday morning! We have since used them for township certs on the home we're buying and on the new water heatee we will need. They are a family business and obviously take pride in doing honest good work! Their prices are very reasonable and absolutely worth it! Highly recommend!!

I cannot say enough good things about the owner of this company. My husband and I have been in a jam a few times and Solution Based Plumbing has always come to the rescue. Most recently we were having an issue with our shower not turning off the water. They fit us into their busy schedule and fixed the problem quickly! Very happy with this company.

Had an very complex and confusing issue with backfilling a random hole that no other company was willing to help with or look into. Called SBH and Stacy was very kind and friendly, we had someone sent out the next day during the time period we were told to expect. The plumber told us what we needed to do, the issues to look out for, went above and beyond with his consultation and we got our situation worked out before the city fined us. Very knowledgable down to earth people, we'll definitely be coming back for other plumbing heating ac needs,

I was having serious problems with my toilet, went on the Internet, and Josh responded to my inquiry immediately and came over that day. Turned out that I needed a new toilet. This started a working relationship with him, his crew and his office manager/ life-partner, Stacey that felt like I was dealing with family. I say that because in the middle of waiting for the new toilet, I was hospitalized and Stacey sent a cheery helium balloon to me in the hospital that kept my spirits up. The new toilet Josh recommended was a "Toto" brand. Perfect fit to my 2013 renovated bathroom. In fact, I like it better than the previous one picked out by the designer. It works perfectly. I recommend Solution Based without reservation. Stacey and Josh are, simply put, great and competent people!