All reviews for Cygnus Environmental Services

The crew arrived on time and ready to work. I had (what looked to be) a little mold in my trunk line so being cautious I had Joe and the crew replace all flex lines and clean everything from the registers to the unit. Very clean job from start to finish. They also cleaned my dryer, from the front of dryer (lint trap) all the way to the exhaust exiting outside. I highly recommend and I'm very happy with the outcome.

We recommend Cygnus to all our customers. John Aldins is an absolute pleasure to work with. If you give them a chance I'm sure you'll be happy with their work.

The guys at Cygnus were on time, efficient, and did an incredible job cleaning the ducts in my house. My house is 100 years old, has had some construction, and desperately needed the ducts to be cleaned. They did an incredible job and I will continue to use them if any needs arise in the future!

I have used this company before & the quality and integrity of the work is exceptional; very professional and respectful, as well as knowledgeable of other service they provide. Will not hesitate to refer them to anyone interested in professional workmanship. It’s wonderful that they hire veterans which I did not know just another reason to retain them for the services they provide.

This is the first time I've ever written a bad review of a company. Having said that I could not have been more misled and disappointed with this company. They spent barely 1 hour in my home, did not get into our vents and barely touched the returns and charged me $300. They did this after the owner had said their service was so thorough that it could take up to 3 hours to get my house completely clean and after the technician told me that our "ducts were not very dirty." If the owner was a fair, he would charge by the hour and not by the job.

Using the Aston location duct cleaning services:
The old axiom “you get what you pay for” applies. Great price, can’t be beat!
Just “a couple of guys” showed up, not very professional in appearance would be an understatement. I thought that they would use something to traverse the lines, while cleaning. Something like a brush combined with air. That was not the case. Nothing goes all the way through the lines. They simply blow air in at the “room end” and vacuum air at the furnace end. When they blew air in on the room end, large amounts of dust blew back into the rooms. I had to dust my entire house after they finished. (I had sinus issues for more than a month after.)
Curious about how much dust they removed from my home, I asked to see how much was removed into their vacuum. One of the guys opened the vacuum and the filter was very dirty. I asked if that was mine and as it turns out, they don’t replace the filters between cleanings, so the dust I was seeing was coming from several homes. No way I could tell how much was actually removed from my system. Of course, no video at this price.
After a month of struggling with running and stuffed nose and a doctor visit (about a month or so after the “cleaning”) and a script for steroidal anti inflammatory, I decided to go and change the furnace filter. I had changed this filter immediately after the cleaning, thinking that would create a completely clean system to start with. When I removed the approximately two month old filter, it was overwhelmed with dust. And not just fine dust, there were HUGE clumps of material it had caught! Disgusting. See attached pic.
They also cleaned my dryer vent. They let the dust blow on to the ground, in my planting bed, where the vent exits the house. They later picked the dust up, leaving large amounts behind, in the bed. I’ll have to pick this out in the Spring!
On top of all that, when the blower fan is running on high, I now hear noises in my system that were never there before. After this experience, there’s no way I could possibly recommend Cygnus for vent cleaning. Spend the extra $ and have it done right.