All reviews for Sears Appliance Repair

I called late in the day on Thursday about a dryer issue and the repairman was there at 8am the next day. The repairman was quick and professional. Highly recommend!

Edward was very friendly and was able to diagnose my refridgerator problem. He order the part and arrived as scheduled to replace evaporator fan. A+++++

Technician arrived promptly, worked quietly and efficiently. Very polite and pleasant

Very professional and did a good job
Fixed the issue with my dishwasher

Very disappointed that he showed up in 6 hours. What happened with 8-12? He had 9 appointments and I was #5. Shame on Sears to make us wait 6 hours for a service technician. Yes it was not his fault, but, Sears should not promise customers a 4 hour window!

Domingo was very professional and knowledgeable and did a great job with preventive maintenance on both my washer and dryer. Many thanks!

Technician came exactly when they said he would. They had the part I needed and fixed
In one visit. I am really pleased.

Erick was very persistent and won't leave until he was satisfied he had done everything to solve the problem, which of course he did.
My granddaughters were here and he was very sweet. He loved the pictures they drew for.

dominigo was wonderful. right on time and found the problem very quickly. need more like him!!!!!!

The technician was great. He didn't give us the news that we were hoping for, but he was honest and straight forward, and we appreciated that.

The tech was perfect, he was friendly, knowledgeable , and punctual. However, it really stinks to pay 100$ to find out I needed a new washer, I feel there should be a better way to learn that rather than paying a 100$ for nothing. There should be screening done on the phone prior to sending a tech our. I tried to tell you my problem on the phone and all you wanted to do was sell me an extended warranty which obviously would not have done me any good anyway. You just wanted to extract money from me. That's mean. Now I'm out a 100 after Christmas and have to go purchase a new washer when my washer is less than 2 years old with transmission issue. The tech was great! But I don't appreciate the attempt to extract as much money as you could from me on the phone. Pathetic!!!

Not a fan of the AI and unable to contact someone. After a couple of no shows and reschedules by your company, Edward finally came by and gave a thorough check on my fridge issue. He explained what he thought was the issue and addressed. I’m hoping everything is fixed at this point. Will continue to monitor but as far as Edward the technician, he was great.

Mike was very good in repairing our dishwasher. He explained the problem and repaired it professionally. 5 stars for Mike. 0 stars for Sears. Appointment was scheduled for Monday between 8am and 12pm. I waited at home all morning and tried to call Sears at 11am to get status update. Like many others that have tried to speak with a service rep, you can not. All you get are AI or robo . At 11:45 I received text advising they cancelled my appointment. Appointment rescheduled to Tuesday. Sears has poor customer service and I would not recommend Sears .

Great Job! He knew immediately what to do and fixed the problem.

Paul was punctual, professional and tested all facets prior to leaving

Very good service with Sears Home Services. The technician replaced our refrigerator relay after it arrived at our house. It was done 4 days earlier than originally scheduled to be done.

John was Awesome and very friendly. After working on the issue for a few minutes, he educated us on how we should use the washer to avoid the same issue from reoccurring and how much soap we should actually use vs what the packaging says. It was refreshing learning so much and also had great conversation. John is a great guy and an asset to your organization. He was Profesional, courteous, knowledgeable and delivered an awesome customer service experience.

He was excellent. Very helpful and fast and professional.

Domingo was great - always on time, professional and very skilled.

Initial visit with Richard was very good. Second visit Richard was very accommodated. Due to the fact that there was a different kind of call at the time for his schedule. That was on the repair end of the schedule, not mine.

Our technician was wonderful!! Called ahead of time to give us a closer window of when he would be arriving, followed up to notify us when he was about 20 minutes away and fixed the problem very quickly. He was courteous and polite as well. Thank you for a wonderful job!