All reviews for Petro Home Services

The technician was friendly and courteous. It didn't take him long to find the problem. He diagnosed an issue with the thermostatic control and found a slightly corroded connection in the thermostat wires where they connect with the controller unit. I consider that a hidden kind of problem and he was smart enough to investigate and find it.

My boiler tank was leaking water. I called on a Sunday and they sent somebody immediately. Everything was replaced that had to be replaced very professional love this company recommend them to everybody they would never be sorry. The best of the best...

We had an issue with one of our zones. Tech Richard came out and was able to resolve the issue. One of our Nest thermostats was inoperable. I was nervous because he said he didn’t work with Nest units but he was able to figure what the issue was get heat back on in that area. Thanks for Richard being concerned enough to give the extra effort.

The service man came as scheduled and identified the cause of the leak, and then replaced the part. He was quick, friendly, and courteous. I was very pleased. This is why I really like Petro. They have the best service personnel.

Petro is very reliable, they make sure the tank doesn't go empty, show up when they are supposed to (the technicians) or let me know when they will be late. Also have a budget plan - unfortunately doesn't help much due to sky high oil prices, but that isn't their fault.

Friendly, courteous gent came to "inspect" our house, since Petro was going to be our new provider (propane). Neat that he added a cell-based monitor on our tank. Petro and/or I can now "see" the quantity in my tank, remotely (phone app. for me). Very cool!

With the uncertainty in the oil home heating prices this year, Petro was very willing to take into consideration that we have been long time customers of theirs and negotiated a fair price for the season. We are retired seniors and appreciate their willingness to work with us….

We came home from our daughters home for Thanksgiving. It was 13 outside and 52 inside. I called Petro and was told someone would be out by 12 midnight. In about 1 hour we received a call from Dave who was great and said he would be here in 45 minutes. He found out very quickly our thermostat was toast. He changed it out in 5 minutes and he was on his way. Dave was absolutely personable and very knowledgeable!

Thank you,
Alan & Tammy Connors

We have been using Petro Oil for about 4 years now and have nothing but great things to say about them. Their service people are always friendly and professional. Customer service works with me whenever it is time to renew our contract. I highly recommend the service plan.

The water heater was not heating the water. Service tech arrived on time for an evaluation. Part needed replacing. The following week the part arrived and was installed. The water heater is working fine.

You have always been there for me and my family. When I needed the budget plan you had one that I could afford. I am a single mom of 3 disabled children and a disabled sister. So, when I need the help with oil Petro was there to say here is a plan that I think it will work for you. I have been with Petro for 5 or 6 years and it is the best thing i ever did. Thank you Petro for being there

I am mad at myself for not remembering the gentleman’s name who came to my house to get my heat/hw back on yesterday. He was extremely nice and knowledgeable and thorough. He listened to me ramble on about my heating system and was very receptive to what I was saying. He also gave me tips and more information on my furnace that I didn’t know about. He got my heat and hot water back running within minutes. I signed up with Petro because they are a large company and have a great reputation.

We were on a very tight timeframe to have our new heating system and hot water heater installed....and it was Christmas time. The entire staff was pleasant, professional, very responsive, and prompt! They got everything done for us...on time ....and did such a great job; the work was so cleanly done that I actually told them it looked pretty (I bet they don't hear that very often 😊).

We are installing a fence and needed to make sure the propane line underground wouldn't be an issue. The guy that came out was kind and courteous. He explained that since they didn't initially install the tank, there was no way to confirm where the line was, but he offered to move the tank to the side of the house and run a new line same day. Now we can get our fence installed without worrying about the line. I appreciate you guys!

Due to a value accidentally being left on, my 50 gallon propane tank emptied. I called customer service at 4:30pm on a Tuesday and they promptly explained the safety protocol to have the gas lines safety checked for leaks, and the tank refilled and the appliances checked for proper operation. They remained available throughout the process and made an emergency delivery the next day before noon. It should be noted that we do not heat our home with gas, so there wasn't a home heating emergency. Their response and promptness far exceeded my expectations.

Our 4 yr old furnace stopped working on a night that was six degrees out. We have a Petro service plan and called at 5:30 am. They told us someone would be out between 9:30 and 12:30. To our relief the repairman arrived at 7:30. He diagnosed the issue quickly, had the replacement part on hand, and had our heat working quickly. We were very appreciative.

Extremely happy with Petro Oil. Every time I make a call, service is quick and very easy. Not only that, but when someone comes to my home, they are amazing. Very personal, professional and helpful. The last service call was to fix a leak which took 5 minutes. I asked about a shower leak which had nothing to do with Petro but the guy took the time to look at it and make a recomendation. He showed me on his phone exactly what I needed for parts and exactly what I had to do. He did not need to do this. I will be sticking with Petro for life.

Petro showed up in a timely manner, and were able to address my need. Matt was the service technician, and he was highly skilled and professional. I definitely recommend them.

Always there. The technicians are professional. The oil delivery person is always courteous and kind. Nice service. Update 2/22/2024 Again superior service before scheduled. Thank you!

EXCELLENT! This was an install at my daughters home. We thought it was going to be quite an ordeal and in fact it was the best choice ever going with Petro Home Services! This company is exceptional in every aspect of what they do. Scheduling a home consultation with Nick Martin, we thought would be weeks out which is the response I got from other companies, Nick was there the next day! He explained in great detail what our options were and how the process would go. Working with Nancy Saballa in the office, such a pleasure to speak with, left messages she gets right back to you, she scheduled everyone involved in this install. The day of the install, contractors were on time, professional, worked so efficiently. The removal of old oil furnace, another contractor comes in to remove the oil tank, while the Petro installers John Hurst & John Nolan are working on installing the new TRANE high efficient gas system. It is something to truly see how smooth this went. All done in one day! Follow up call from the sales consultant Nick to see how the install is going, told him they were done. Call from Nancy in the office to see if we were pleased with the install. MAKE PETRO HOME SERVICES YOUR FIRST CALL. Pricing was point on especially when you see the end result, well worth it.

Quick. Simple. And informative. We were facing the coldest day of winter and we had just ended our last “contract” due to being told that they would not come out and fill our tank unless we paid for it in full up front. When I asked what the reasoning was , I was told “ your last payment (which was the remainder of our balance (340$) was 7 days over due.”
I have 4 children. 3 of which are under the age of 6. And my partner and I work our tails off to give our children the best life possible. So sometimes, between work , sports, school, and life in general, sometimes things get accidentally forgotten.
I tried to explain all of this and got no where. With All of my payments from the past 2 years , I was not late once.
I started to lose faith in all oil companies til I found PETRO…
They have the most polite, professional personnel, and they honestly made everything so much easier.
I could actually explain everything to them and they actually listened and explained everything to me on how everything works when joining.
I STRONGLY recommend this company and plan on using them for many years to come!!
10 out of 10, TOP MARKS!!

S/F
Sgt J. Donovan
USMC (vet/retired)